Washington Business and Technology Institute - LAF5 (Literature and Academic Forum in Chinese)

PPAA18 ***** Saturday, May 29, 2004 ***** #Third Edition
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti
Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark Denton and Valorie Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organization in an honorary or adjunct capacity.
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Jackie Glass appoints Adjunct Associate Professor of the GSBPA of Washington Business and Technology Institute
By Valorie Vega, Bill Young, and Tiffany Chang
"To gain trust, you have to give trust. As sappy as that sounds --- and it sounds like a gurgling vat of maple syrup --- it's the basis of all successful professional relationships," wrote Rosanne Badowski.*1
The Titus 2:7-8 of Bible tells us that, "In everything set ...an example by doing what is good. In your teaching show integrity, seriousness and soundness of speech that cannot be condemmed."*2
In meeting with the large and growing population of public employees in the states of Asia and Nevada, Washington Business and Technology Institute (WBTI) will open its training programs for the increasing graduate study and research needs of professional public administrators. To emphasize the balance of the practicality and theoraticality of the programs, the Graduate School of Business and Public Administration (GSBPA) of WBTI has supported by many high-ranking officials of Nevada in offering their times, experiences, and knowledge to teach at an honorary or adjunct capacity.*3
"Through the recommendation by our several faculty members including District Judge Valorie Vega, Ms. Jackie Glass has been appointed Adjunct Associate Professor of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) on March 9, 2004," announced Dr. John Wang, Spokesman of WBTI, on March 10, 2004 in Las Vegas, Nevada.
Following the spirit of entrepreneurship, Jackie Glass has always been willing to take a challenge head on. Now she is on her challenge!
While still in high school, Jackie worked as a waitress to help buy her school supplies and school clothes. When she decided to attend the University of Georgia, she continued as a waitress and worked her way through college. She took on extracurricular assignments, and earned a degree in journalism.
Her journalism career brought Jackie to Las Vegas in 1978 where she began as a radio news reporter. She moved quickly to television and served as both a morning anchor and crime beat reporter. As she followed the course of the trials she covered, she watched attorneys in action, and knew she could do as well. A new challenge lay before her.
Once again, she worked her way through college, graduating from the University of San Diego School of Law. In 1984, Jackie passed the Nevada Bar exam before graduation, received her Juris Doctor Degree,*4 was admitted to the Nevada Bar, and married her husband, Steve Wolfson.
With her husband, Jackie worked to build their successful law practice while helping at her daughters' school, chaperoning field trips to Washington, DC, supporting the Girl Scouts and projects such as Nevada Reading Week.
On the professional side, Jackie has lectured at the UNLV Boyd School of Law, spoke on law topics at local high schools, and appeared on the KLVX show, "Law for the Layman". She has devoted years as a hearing master to juvenile, domestic and paternity issues as well as criminal law.
She credits her seventeen years of legal experience and her work as a journalist on the crime beat for giving her an insight for the law, the role of the judiciary, the needs of victims, and for ways to make our system work better.
She served as a member of the Las Vegas Housing Authority Board and spent six years as a Board Member of the Senior Citizens Law Project.
As a District Court Judge of Department 5, Nevada, Jackie Glass is part of a new generation involved with her family, her profession and her community to make a difference for all of us here in our Silver State.
People with integrity live with clear consciences. "To do what is right and just is more acceptable to the LORD than sacrifice," stated in the Proverbs 21:3 of Bible.*5
"I agree with Judge Valorie Vega's idea to be honored as a Fellow of the Public Administration Institution (PAI) of Washington Business and Technology Institute (WBTI). She wrote: 'It will undoubtedly provide me with avenuess for exploring improvements in public services to which I am most dedicated.' I'm glad also to share the similar position as its faculty member--- Obligatory Legal Counselor of Pan Pacific and Asian American Forum (PPAAF).
"It's significant. Dr. Tony Lei told me that for community service --- that based on 'love in action is service above self' --- the abundanct reward from one's humune love, spiritual excellence, and professionalism of expertise are far more greater than solely his or her title," said Jackie Glass, Esq. on April 18, 2002. Jackie is now a famous District Judge of Nevada.*6
On March 9, 2004 at the Event and Dinner Party held by the Asian American Community for Ms. Ellen Knowlton, Special Agent in Charge, FBI, as the Speaker; Jackie was very pleased to learn from Dr. Tony Lei, President of WBTI, that she was challenged with a teaching professionalism in the Graduate School of Business and Public Administration of WBTI for our community at an adjucnt capacity.*7
"As a bridge between the business and university, the integrity of community service and academic research of Washington Business and Technology Institute (WBTI) will help Nevada go advance for the cooperation and development in education, business, and culture among international countries. As an Adjunct Associate Professor of the Graduate School of Business and Public Administration (GSBPA) of WBTI, it's my pleasure to extend my knowledge, experience, and professionalism in public service for community and education at the adjunct capacity,"*8 said Jackie Glass, District Judge of Nevada, at the event and dinner party by Unity Council of Nevada in Lindo Michoacan Mexican Restaurant on April 28, 2004 in Las Vegas.*9
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References
*1. Badowski, Rosanne; and Gittines, Roger. (2003) "Managing up: how to forge an effective relationship with those above you," New York: Doubleday.
*2. New International Version. (2000) "God's Words of life for Dads," Grand Rapids, Michigan: The Zondervan Corporation.
*3. Vega, Valorie; Young, Bill; and Chang, Tiffany. 'Mark Denton appoints Adjunct Asoociate Professor of GSBPA of WBTI,' (2003), "Newsbrief of WBTI," Las Vegas, Nevada: WBTI.
*4. Glass, Jackie, 'Literatures and resume of Jackie Glass,' (2002) "An e-mail from Jackie Glass to WBTI," Las Vegas, Nevada: Office Room of the Law Firm for Jackie Glass.
*5. PAI of WBTI. 'The wisdom of happiness and success,' "Newsbrief of WBTI," Las Vegas, Nevada: Washington Business and Technology Institute.
*6. New International Version (2000)
"Integrity,' "God's Words of life for Dads," Grand Rapids, Michigan: The Zondervan Corporation.
*7. Denton, Mark; Walsh, Jessie; Moss, Cheryl; and Chang, Tiffany. 'Our mutual cooperation and development between the officials and people will bring us a peaceful, happy, and healthy community,' "Newsbrief of WBTI," (February 7, 2004), Las Vegas, Nevada: WBTI.
*8. Glass, Jackie. "A writing paragraph with signature on my appointment by Washington Business and Technology Institute," (April 28, 2004), Las Vegas, Nevada: WBTI.
*9. GSBPA of WBTI. 'Knowledge, experience, and professionalism,' "PPAA18 of WBTI," (April 29, 2004), Las Vegas, Nevada: WBTI.

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PPAA18 ***** Tuesday, May 25, 2004 ***** #Second Edition
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti
Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.
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Some good personal traits and skills for an individual to be successful in business
By Tiffany Chang
Jack Welch, GE's legendary leader for twenty years, liked to say that he didn't manage businesses, he managed people. Smart people, empowered to make decisions, make enterprises happen, while not-so-smart people or people rendered powerless by bureaucracy and micromanagement tend to run companies into the ground. This has always been true, and it is increasingly true in an era when knowledge is becoming more and more critical to job performance.*1
Peter Drucker, probably the world's most widely respected (and longest-tenured) management guru, once wrote an essay for the "Harvard Business Review" on "How to Make People Decisions." He went on for a thousand words or so and essentially said nothing more helpful than that executives "must take their people decisions seriously and work at them."*2
"After an investigative research on a person's character, scholars found that personal traits play a very important role in helping business executives and leaders to be successful. They found out that persons who are leaders should have wisdon and talent. These people have a broader interest and aptitude. They are good in self expression and public communication. Possibly, the most vivid fact to be felt by everyone is that, these persons all have a strong inner desire to pursue business accomplishment and have their good performance recognized," said Dr. Tony Lei, President of Washington Business and Technology Institute (WBTI).
"Among various business organizations, a research was conducted on the work performance of the American college graduates. It revealed that the following personal traits are important for the success of their business: (1) Ability to get along with people. (2) Ability to get things done. (3) Intelligence. (4) Desire for advancement. (5) Human relations skills. (6) Leading and administrative abilities. (7) Communication skills. (8) Ability to take important task. (9) Judgment. (10) Responsibility. (11) Decisions. (12) Adaptability. (13) Dependability. (14) Loyalty. (15) Vision. (16) Imagination."*3
As a supervisor or manager in business, there are certain techniques that you can use to improve your effectiveness to have telephone conversational skills: "(1) Answer your phone promptly. (2) Identify yourself and your company immediately. (3) Be friendly. (4) Have all your necessary resources available. (5) Indicate your regret or appreciation when applicable. (6) Use caller's name if it's offered. (7) Express your willingness to help. (8) Don't interrupt your customer. (9) Get as much information as you can. (10) Be understandable in your communication. (11) Be accurate and complete when giving information. (12) Be easy to deal with."*4
On the Chapter of "True Connection,"in the book of "Controlling People," the first page stated that, "Simply put, feeling connected is perceiving ourselves as a meaningful part of all."*5
We would also like to list 12 effective and 13 ineffective telephone techniques in business. A. 12 effective talent : (1) Smile. (2) Speak clearly and concisely. (3) Be enthusiatic. (4) Lower your voice pitch (5) Talk positive. (6) Be prepared for objections. (7) Talk directly into the mouthpiece. (8) Consider your customer's personality. (9) Speak in terms of benefits. (10) Discuss rather than tell. (11) Always thank the listener for his time. (12) Follow up if necessary."*6
B. 13 ineffective telephone skills are: (1) Frowning. (2) Muttering. (3) Sounding tired.(4) Speaking in monotone. (5) Being negative. (6) Being over confident. (7) Holding the telephone under your chin. (8) Rambling. (9) Making accusatory remarks. (10) Arguing. (11) Hanging up abruptly. (12) Forgetting to thank the listener. (13) Try to talk and do something else at the same time."*7
To be successful in business, we need to have positive thinking traits. There are 12 personal traits that characterize a positive thinker: Optimism, Enthusiam, Belief, Intelligence, Courage, Integrity, confidence, Judgement, Persistence, Liveliness, Vision, and Desire to excel.*8
Develop a clear vision of our prefered future, then get focused on key activities and efforts that take us in that direction. We shall see performance gains, achieve our goals, and have a happier and more successful practice. By persuing our own personal strategic plans with love and service, we will increase our energies, motivations, satisfactions, happiness, and the worthy value of our lives in business.
The Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) has put effort in spreading the golden words of wisdom for positive thinking in the business and public administration world.*9
"People worry about the huge amount of creativity that is wasted---lost forever---because talented people are prevented from giving their best by their lack of ability to influence others effectively," wrote Dr. Ken Blanchard in the 'Foreword' of the book entitled "Winning Ways," written by Dick Lyles.*10 "The business world has changed; organizations are getting flatter and more networked. Today, the key to success is one's ability to exercise peer leadership. The most successful individuals shine because of their ability to influence, empower, and energize others. In essence, they embody the principles and practices of Winning Ways."
"Rapid changes in technology and global competition have combined to reshape the corporate landscape. Corporate management has responnded to these changes by iniatating sweeping changes. The introduction of new technology may be touted as a productivity booster and turn out instead to be a total bust. Whatever the problem may be, you're the one who has to deal with it on a daily basis. Even when new ideas are well thought out, there are still problems in putting them into practice within your group," George Fuller wrote in the 'Introduction' of his book, "Win/win management: leading people in the new workplace."*11
There are lots of common headaches most of supervisors and leaders have to confront. "It's easy to understand how the broad scope these problems can easily lead to a less than steller attitude toward your job. However, adoping a sense of futility only serve to make matters worse. On the other hand, maintain a positive attitude helps you place things in perspective and can make coping eith problems a lot easier to do."*12
With more good personal traits, we shall be more easy to be a leader. In a Nutshell, Be a Leader, Dale Carnegie put the following suggestions in his book entitled "How to Win Friends & Influence People":
"A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
Principle 1
Begin with praise and honest appreciation.
Principle 2
Call attention to people's mistakes indirctly.
Principle 3
Talk about your own mistakes before criticizing the other person.
Principle 4
Ask questions instead of giving direct orders.
Principle 5
Let the other person save face.
Principle 6
Praise the slightest improvement and praise every improvement. Be 'hearty in your approbation and lavish in your praise.'
Principle 7
Give the other person a fine reputation to live up tp.
Principle 8
Use encouragement. Make the fault seem easy to correct.
Principle 9
Make the other person happy about doing the thing you suggest."*13
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References
*1. Cheyfitz, Kirk. (2003) "Thinking Inside the Box --- The 12 Timeless Rules for managing a Successful Business," New York; Free Press.
*2. Ibid.
*3. Chang, Tiffany. 'Good personal traits are important for a successful business,' "Nevada Examiner," (February 25 - March 2, 2000), Las Vegas, Nevada: Nevada Examiner.
*4. Career Press, "Powerful Telephone Skills," ( Hawthorne, NJ: National Press Publication, 1993). pp. 14-17.
*5. Evans, Patricia. (2002) "Controlling People ---How to recognize, Understand, and Deal with People Who Try to Control You," Avon, MA.: Adams Media Crporation.
*6. Ibid. p. 59.
*7. Ibid. p. 60.
*8. Ambrosio, Kathie,; Chan, Agnas,; and Chang, Tiffany. 'Personal traits, Community service, and happier lives,' "WBTI Newsbrief," (May 27, 2003), Las Vegas, Nevada: WBTI.
*9. GSBPA of WBTI. (2003) 'Words of wisdom which are worth reading,' " Newsbrief of WBTI". Las Vegas, Nevada: WBTI.
*10. Blanchard, Ken. (2000). "Winning Ways". New York, N. Y.: G. P. Putnam's Sons.
*11. Fuller, George. (1998). "Win/win management: leading people in the new workplace". London: Prentice Hall, Inc.
*12. Ibid.
*13. Carnegie, Dale. (1981) ""Howto Win Friends & Influence People," New York: Simon & Schuster.

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