Washington Business and Technology Institute - Chinese American Academic Association of Nevada

[[[ Knowledge through learning and experience! (To be continued.) ]]]
Modern skills of positive thinking in management
GSEP of Pepperdine wbti: The art of leading ...
By Tiffany Chang
The author of "Peace of mind in Daily Life", "Will Power and Self Discipline", "Visualize and Achieve" and "Affirmations - Words of Power", Remez Sasson teaches and writes on positive thinking, self-improvement, spiritual growth, peace of mind, and among others. The following is a collection of some of his quotes on positive thinking.
<<< A positive attitude brings strength, energy and initiative.
Positive thoughts are not enough. There have to be positive feelings and positive actions.
When you say "I can", and expect success, you fill yourself with confidence and happiness.
You can close the windows and darken your room, and you can open the windows and let light in. It is a matter of choice. Your mind is your room. Do you darken it or do you fill it with light? >>> *1
As some notes for one of our research studies, most of the above and following quotes on "Positive Thinking" that selected by me are posted here to share with our members and friends. Would you like to add some more?
{{{ Positive thinking evokes more energy, more initiative and more happiness.
Train your mind to think in terms of 'possible' and 'can be done'.
When you have control over your thoughts, you have control over your life.
Happy thoughts attract happy people into your life.
Happy thoughts fill your life with happiness.
When you change your habitual thoughts, it is like changing the direction of a train.
Affirm the positive, visualize the positive and expect the positive, and your life will change accordingly.
When there are difficulties and you feel down, this is the time to visualize, think and expect the positive.
Do not let circumstances influence your thoughts and moods. By rising over them mentally, you will eventually rise over them materially.
Fill your mind with light, happiness, hope, feelings of security and strength, and soon your life will reflect these qualities.
Reading inspiring quotes uplifts the mind.
Repeating inspiring quotes during the day, helps to cope better with with every situation that arises.
The power of positive thinking is like a car with a powerful engine that can take you to the summit of a mountain. }}} *2
In related to these "Knowledge, E. Q., and Wisdom", we have had more than 1,687 responses from Nevada, California, Texas, New York, Beijing, Taipei, Bangkok, Hongkong, London, Shanghai, Xiangzu, and among others since January 1, 2007.
"After an investigative research on a person's character, scholars found that personal traits play a very important role in helping business executives and leaders to be successful. They found out that persons who are leaders should have wisdom and talent. These people have a broader interest and aptitude. They are good in self expression and public communication. Possibly, the most vivid fact to be felt by everyone is that, these persons all have a strong inner desire to pursue business accomplishment and have their good performance recognized," said Dr. Tony T. Lei, President of Washington Business and Technology Institute (WBTI).
"Among various business organizations, a research was conducted on the work performance of the American college graduates. It revealed that the following personal traits are important for the success of their business: (1) Ability to get along with people. (2) Ability to get things done. (3) Intelligence. (4) Desire for advancement. (5) Human relations skills. (6) Leading and administrative abilities. (7) Communication skills. (8) Ability to take important task. (9) Judgment. (10) Responsibility. (11) Decisions. (12) Adaptability. (13) Dependability. (14) Loyalty. (15) Vision. (16) Imagination." *3
As a supervisor or manager in business, there are certain techniques that you can use to improve your effectiveness to have telephone conversational skills: "(1) Answer your phone promptly. (2) Identify yourself and your company immediately. (3) Be friendly. (4) Have all your necessary resources available. (5) Indicate your regret or appreciation when applicable. (6) Use caller's name if it's offered. (7) Express your willingness to help. (8) Don't interrupt your customer. (9) Get as much information as you can. (10) Be understandable in your communication. (11) Be accurate and complete when giving information. (12) Be easy to deal with."*4
We would also like to list 12 effective and 13 ineffective telephone techniques in business. A. 12 effective talent : (1) Smile. (2) Speak clearly and concisely. (3) Be enthusiatic. (4) Lower your voice pitch (5) Talk positive. (6) Be prepared for objections. (7) Talk directly into the mouthpiece. (8) Consider your customer's personality. (9) Speak in terms of benefits. (10) Discuss rather than tell. (11) Always thank the listener for his time. (12) Follow up if necessary." *5
B. 13 ineffective telephone skills are: (1) Frowning. (2) Muttering. (3) Sounding tired.(4) Speaking in monotone. (5) Being negative. (6) Being over confident. (7) Holding the telephone under your chin. (8) Rambling. (9) Making accusatory remarks. (10) Arguing. (11) Hanging up abruptly. (12) Forgetting to thank the listener. (13) Try to talk and do something else at the same time." *6
To be successful in business, we need to have positive thinking traits. There are 12 personal traits that characterize a positive thinker: Optimism, Enthusiam, Belief, Intelligence, Courage, Integrity, confidence, Judgement, Persistence, Liveliness, Vision, and Desire to excel.*7
Develop a clear vision of our prefered future, then get focused on key activities and efforts that take us in that direction. We shall see performance gains, achieve our goals, and have a happier and more successful practice. By persuing our own personal strategic plans with love and service, we will increase our energies, motivations, satisfactions, happiness, and the worthy value of our lives in business.
The Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) has put effort in spreading the golden words of wisdom for positive thinking in the business and public administration world.*8
"People worry about the huge amount of creativity that is wasted---lost forever---because talented people are prevented from giving their best by their lack of ability to influence others effectively," wrote Dr. Ken Blanchard in the 'Foreword' of the book entitled "Winning Ways," written by Dick Lyles.*9 "The business world has changed; organizations are getting flatter and more networked. Today, the key to success is one's ability to exercise peer leadership. The most successful individuals shine because of their ability to influence, empower, and energize others. In essence, they embody the principles and practices of Winning Ways."
"Rapid changes in technology and global competition have combined to reshape the corporate landscape. Corporate management has responnded to these changes by iniatating sweeping changes. The introduction of new technology may be touted as a productivity booster and turn out instead to be a total bust. Whatever the problem may be, you're the one who has to deal with it on a daily basis. Even when new ideas are well thought out, there are still problems in putting them into practice within your group," George Fuller wrote in the 'Introduction' of his book, "Win/win management: leading people in the new workplace." *10
There are lots of common headaches most of supervisors and leaders have to confront. "It's easy to understand how the broad scope these problems can easily lead to a less than steller attitude toward your job. However, adoping a sense of futility only serve to make matters worse. On the other hand, maintain a positive attitude helps you place things in perspective and can make coping eith problems a lot easier to do." *11
To initiate our programs more effectively for the people and communities who are interested to participate the programs, we need to emphasize the spirit of positive attitude and positive thinking. The following are words of wisdom which are worth reading collected by the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI):
***"Watch your thought, for they become words. Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny." *12
***"Art is the signature of civilizations," --- Beverly Sills
***"Reserach is formalized curiosity. It is poking and prying with a purpose." --- Zora Neale Hurston
***"The naked truth is always better than the best-dressed lie." --- Ann Landers
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Autumn is a second spring when every leaf is a flower." --- Albert Camus
***"No great artist ever sees things as they really are. If he did, he would cease to be an artist." --- Oscar Wilde
***"A man is not finished when he is defeated. He is finished when he quits." --- President R. M. Nixon
***"The only way of discovering the limits of the possible is to venture a little way past them into the impossible." --- Arthur C. Clarke
***"What would life be if we had no courage to attemp anything." --- Vincent Van Gogh
***"If a window of opportunity appears, don't pull down the shade." --- Tom Peters
***"If your ship doesn't come in, swim out to it!" --- Jonathan Winters
***"If you can find a path with no obstacles, it probably doesn't lead anywhere." ---Frank A. Clark
***"Pay peanuts and you get monkeys." --- Anonymous
***"Small opportunities are often the beginging of great enterprises." --- Demosthenes
***"Freedom is the oxygen of the soul." --- Moshe Dayan
***"Plans fail for lack of counsel, but with many advisers they succeed." --- Proverbs 15 : 22 "The Bible"
***"The trees that are slow to grow bear the best fruit." --- Moliere

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"MANAGING UP shows what you can learn when you keep your eyes and ears open and happen to work for/with a terrif boss. Great lessons for leaders here, managing up, down, and sideways," said Warren Bennis, Distinguished Professor of Business at the University of South Carolina about the book written by Rosanne Badowski in 2003. The book is entitled "How to Forge an Effective Relationship with Those Above You."
The Chairman of Chinese American Academic Association of Nevada, Dr. Tony T. Lei, received by air mail on February 22, 1997 a book named "Modern Stratagem". The book was written and sent by Professor Tu Lin.
In the preface, Dr. Ko-wang Mei pointed out that: It is the person who uses stratagem to face problem and chellenge and to integrate a project or principle for processing of problem solving. Most of famous stratagems in the human history were used on politics and military. From its broad significance, in order for a person to successful both in production and human relations, he or she needs stratagem to attain his or her objectives. The Chinese idiom of "Action after taking stratagem" may show the good understanding of the above meaning.
The book entitled "Modern Stratagem" was written by a Chinese, while the book entitled "How to Forge an Effective Relationship with Those Above You" is written by an American. The latter talks about "Managing Up" in a business. The following are some of its principles:
Principles of Managing Up
"* Managing is not the exclusive property of MBA grads.
* At times we are all managers, and we are all support staff; managers have to roll up their sleeves and get in the trenches.
* Those who manage up have to think--and act-- like managers.
* A good managers is a student of cause and effect.
* It's not good enough to be aware of what's happening around you; you have to know why it's happening.
* If you're not helping, you're hindering.
* Ask yourself: Did the work I performed today help achieve a goal?
Common Sense Takeaways
* Your boss's agenda comes first. Period.
* When those above you win, you win.
* It's people! Organizations don't run on money, products, or procedures.
* Trust your instincts-- they are based on a lot of experience. Then again, don't always trust instincts.
* Go ahead, take a swing: Better to be too bold than too timid." *19
The first of the above two books was prefaced by Dr. Ko-wang Mei, the former President of Tunghai University and now the President of Taiwan Regional Development Institute.
Dr. Mei believed that: The successful degree of a stratagem can not be depended only on individual's wisdom, knowledge,and experience. It has its team works, integrity, scientific background, and philosophic thought. Therefore, there never appears a stratagem in an emptiness. It needs deliberate planning and logic thinking. The large the area of stratagem and the deeper of the degree of a stratagem, the large and deeper the need for information collection and analysis. In the recent half of the century, it is one of the most important subject in 'The study of Administration'. In a practical and general speaking, 'stratagem' is 'decision making' in a promotional sense. In order to have a stratagem effective, efficient, and perfect, the conclusion of a stratagem should be attained through scientific collection, analysis, judgment, study of information. It is why the 'Stratagem' is an important and useful study.
Its good to have some inspiration on the findings of some of the chapters of the second book:
"Preparedness Takeaways
* By seeing thing from someone else's perspective, you'll be better able anticipate what will be needed in the future.
* Share what you know. This was the centerpiece of Jack Welch's GE. We shared ideas, best practices, and information.
People who hoard knowledge hunt the company.
*Be ready to improvise.
*Stay on top of current events, not just concerning your company but the international business community. It will help give context to what you do, and it's a good conversation starter.
Communication Takeaways
*Communication is more than a management tool--it is a catalyst for change.
*Don't be afraid to ask. And then ask again.
*Question yourself constantly; if you don't like your answers, do something about it.
*Be a loudmouth--one whose ideas and messages get spread through every level of your business.
*Nagging doesn't mean you have to be a pain in the neck--but timed correctly, it's very effective.
Teamwork Takeaways
*Celebrate--you deserve to recognize accomplishments.
*Take a central role as team member and team builder.
*Get off your pedestal--no job or task should be dismissed as unimportant or not worthy of attention.
*Share everything--information, knowledge, skills, risk." *20
The author of the first book, late Tu Lin, one of the famous scholar on stratagem, had been many years Professor and Chairman of Safety Department of the Central Police Official University in Taiwan. The author of the second, Rosanne Badowski, was an executive assistant of Jack Welch who retired from GE in September 2001 as its CEO.
"It is 'political strategy' when a stratagem is used in political affairs.It is 'war strategy' when a stratagem is used in military action. It is 'individual strategy' when a stratagem is used by personal affairs. It is 'business strategy' when a stratagem is used by business management. After the second half of 20 century, business management played a very important role around the world. The study of management emphasizes very much the importance of stratagem. Therefore, the world business is now full of the actions of 'Business Stratagem'," said Dr. Mei.*21
As a conclusion on her book, Rosanne summerized it in the following:
The Fun of Managing Up
"Over the years, people have approached me wanting to know what it was like to work for Jack Welch. Did he have some secret to success? And that's why I've tried hard to keep the "bow" of this book pointed into the wind of real life.
Was it a smooth fourteen years? No way.
Was it interesting, exhilarating, and rewarding? For sure." *22
The first book was foreworded by Jack Welch, while in the second book, Dr. Mei recommended that : The "Modern Stratagem" written by Professor Tu Lin is one of the best in the field. It can be a good reference text for persons in political affairs. It is a fine dictionary for military experts. And it can be also effectively used in business management. Finally, it is a very valuable book for an individual to use it as an electric power to brighten his or her career both in production and human relations.
Rosanne continued on her conclusion that "Under the circumstances, managing up was, for me, a survival skill mastered on the job and on the run. But it was not one based on secrets, luck, or genius. For me, managing up came right off the rack, right off the shelf, and right off a list of basic ingredients that are as commonplace as they are priceless:
Chemistry. It's what got us off to a good start and kept us going.
Trust. Trust was what our partnership was built on--and what made our partnership last.
Confidence. The key term to describe Jack--something that propelled his every action.
Impatience. It appears to be a negative, but it gave us the speed to accomplish as much as we did in limitd time.
Energy. It kept us buoyant and helped us persevere.
Resilience. The ability to keep going when a roadblock got in the way.
Humor. It made every day fun, no matter what the circumstances.
Common sense. A lifesaver when it came to tough decisions.
Preparedness. This gave us the edge to rise above the pack.
Adaptability. The ability to embrace change.
Simplicity. In other words, keeping things uncomplicated and easy to understand.
Fairness. Treating people in a way we like to be treated.
Communications. The determination to tell the world and each other what was going on.
Teamwork. It let us bring our friends along--they helped us bail out the boat when the water was rising, and they were there in the end for the party.
Passion and purpose. They are what life, and business, are all about." *23
She concluded finally that "Together, these fifteen managing-up ingredients produced an extraordinarily effective working partnership-- and a whole lot of sheer fun. Yes, there I go again--fun. If work isn't fun, there's some-thing wrong. Well-paid drudgery is still drudgery. It's painful and demeaning. By managing up you make an investment that pays a handsome dividend in satifaction and self-respect." *24
Dr. Mei recommended that : The "Modern Stratagem" written by Professor Tu Lin is one of the best in the field. It can be a good reference text for persons in political affairs. It is a fine dictionary for military experts. And it can be also effectively used in business management. Finally, it is a very valuable book for an individual to use it as an electric power to brighten his or her career both in production and human relations.*25
The late Tu Lin, one of the famous scholar on stratagem, had been many years Professor and Chairman of Safety Department of the Central Police Official University in Taiwan. Dr. Ko-wang Mei, Professor Tu Lin, and Dr. Tony Lei were good friends for many years. Professor Tu was the Founder and Chairman of Taipei Marketing Research Association on a national basis. He was also Chairman of Board of China File and Micrographic Information Management Institute. In order to promote the collaboration of academy between both sides of China on the pacific ocean, Professor Tu was the Chairman and held the 1966 Seminar on File and Micrographic Academy of both sides of the Straits of Taiwan on November 4-11, 1996.*26

"Our knowledge, wisdom, and professionalism are all achieved by our sincere love to God!" said President Dr. Tony T. Lei of Washington Business and Technology Institute (WBTI).*27