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Good Personal Traits Are Important for Business Success By Tifanny Chang "After a investigation research on personal traits, scholars found that personal traits really play a very important role to help business executives and leaders be successful. They believe that the persons on the leading level need a high wisdom and talent than the normal people and that these persons have a broader interest and aptitute. They are good in self-expression and public communication. Possibly, the most vivid fact to be felt by everyone is that, these persons all have a strong inner desire to pursue business accomplishment and to ask their good performance being recognized," said Dr. Tony Lei, President of Washington Business and Technology Institute. "Among various business organizations, there was a research on the success work performance of the general American college graduates. It revealed that the following personal traits are important to their success for them in business: (1) Ability to get along with people. (2) Ability to get things done. (3) Intelligence. (4) Desire for advancement. (5) Human relations skills. (6) Leading and administrative abilities. (7) Communication skills. (8) Ability to take important task. (9) Judgment. (10)Responsibility. (11)Decisions. (12) Adaptability. (13) Dependability. (14) Loyalty. (15) Vision. (16) Imagination." As a manager or business owner, there are certain techniques that you can use to improve your effectiveness to make you owning powerful telephone skills: "(1) Answer your phone promptly. (2) Identify yourself and your company immediately. (3) Be friendly. (4) Have all your necessary resources available. (5) Indicate your regret or appreciation when applicable. (6) Use the caller's name if it's offered. (7) Express your willingness to help. (8) Don't interrupt your customer. (9) Get as much information as you can. (10) Be understandable in your communication. (11) Be accurate and completewhen giving information. (12) Be easy to deal with. " *1 We would like also to list 12 effective and 13 ineffective telephone techniques in the following: A. Effective telephone skills: "(1) Smile. (2) Speak clearly and concisely. (3) Be enthusiastic. (4) Lower your voice pitch. (5) Talk in positive. (6) Be prepared for objections. (7) Talk directly into the mouthpiece. (8) Consider your customer's personality. (9) Speak in terms of benefits. (10) Discuss rather than tell. (11) Always thank the listener for his time. (12) follow up if necessary."*2 B. 13 ineffective telephone skills are: (1) Frowning. (2) Muttering. (3) Sounding tired. (4) Speaking in monotone. (5) Being negative. (6) Being overconfident. (7) Holding the telephone under your chin. (8) Rambling. (9) Making accusatory remarks. (10) Arguing. (11) Hanging up abruptly. (12) Forgetting to thank the listener. (13) Try to talk and do something else at the same time." *3 ------------------------- *1. Career Press, Powerful Telephone skills, (Hawthorne, NJ: National Press Publication, 1993), 14-17. *2. Ibid. p. 59. *3. Ibid. p. 60.