We are impressed by what Dr. Peter Drucker said that, "Only a clear definition of the mission and purpose of the business makes possible clear and realistic business objectives. It is the foundation for priorities, strategies, plans, and work assignments. It is the starting point for the design of managerial jobs, above all, for the design of managerial structures." A business is a reflection of the leader. As a manager, the important thing is not happens when you are not there. It is important of what happens when you are not there.

We are pleased to quote the following three short but meaningful ones:

***** The ultimate responsibility of a leader is to facilitate other people's development as well as his own. ---Fred Pryor
***** American business needs a lifting purpose greater than the struggle of materialism. ---Herbert Hoover
***** The ultimate responsibility of a leader is to faciliate other people's development as well as his own. ---Fred Pryor
***** If you don't invest very much, then defeat dosen't hurt very much and winning is not exciting. ---Dick Vermeil

It's our pleasure to post a short story from "Speaker's Source Book II" by Glenn Van Ekeren:

The ServiceMaster Corporration serves as a beautiful example of a company that thoroughly integrates its corporate philosophy and mission into day-to-day affairs. Founded by Marion E. Wade, the story of its conception, genesis and growth is told in Wade's book, God is Counsel. Kenneth T. Wessner, Chairman of the Board of ServiceMaster, states:

"The philosopgy of a company determines the character and nature of business it conducts. The climate of a company is created by the concepts of managing and life that govern its policies and practices. The philosophy of ServiceMaster and the words we used to express that philosophy have been carefully conceived, nurtured, and refined through years of thought, work, and commitment. Our company philosophy is expressed in four objectives. These four staterment are the foundation upon which everything we do is built.

To honor God in all we do.
To help people develop.
To pursue excellence.
Yo grow profitably.

For the people of ServiceMaster, their work is not merely the making of a living; it is a way of life."

That solid philosophy has helped ServiceMaster become one of the largest cleaning service conglomerates in the world.

-------------------------------------
References

*1. PAI of WBTI is the initial of Public Administration Institution of Washington Business and Technology Institute.
*2. Ekeren, Glenn Van. "Speaker's Source Book II," (1994), Prentice Hall Press, Paramus, New Jersey: Prentice Hall Press.

It is obvious that man or woman is himself or herself a traveler. The good purpose for mankind in this world is not "to have and to hold" but "to give and serve." The service that we render to other people is really like the rent we pay for our room on this earth. We are sure that the people who will be really happy are those who have sought and found how to serve.
We are pleased to quote the following three short but meaningful ones:

***** From now on, any definition of a successful life must include serving others. ---George Bush

***** When people are serving, life is no longer meaningless. ---John Gardner

***** One need not be a servant to be able to serve. ---Victor Frankl*2

It's our pleasure to post a short story from "Speaker's Source Book II" by Glenn Van Ekeren:

Twenty-five centuries ago, Lao-tse, a Chinese sage, offered this profound insight;
"The reason why rivers and seas receives the homage of a hundred mountain streams is that they keep below them. Thus they are able to reign over all the mountain streams. So the sage, wishing to be above men, putteth himself below them; wishing to be before them, he putteth himself behind them. Thus, though his place be above men, they do not feel his weight; though his place be before them, they do not count it an injury."
So it is with humankind. Those who wish to yield the greatest influence will unselfishly position themselves below others, so as to serve them better.
Bruce Barton told a parable two seas in Palestine that expounds on the wisdom of Lao-tse. One sea is flesh. Fish live in it. Trees and bushes grow near it. Children splash and paly in it. The river Jordan flows into this sea with sparkling water from the hills. People build their homes near it. Every kind of life is happier because it is there. The same river Jordan flows south into another sea. Here there are no fish, no green things, no children playing, no homes a building. Stale air hangs above its waters, and neither man nor beast will drink of it. What makes the difference between these neighbor seas? Not the Jordan River. It empties the same good water into both. Nor is the soil or the countryside.
The differnece is that the Sea of Galilee receives water but does not keep it. For every drop that flows in, another drop flows out. The giving and receiving go on in equal measure. The other sea hoards its income. Every drop it gets it keeps. The Sea of Galilee lives and lives. The other sea gives nothing. It is called the Dead Sea.
There are also two kinds of people in this world---those Dead Sea people who take without giving back, and the givers who remain fresh and vibrant by freely sharing of themselves.

-------------------------------------
References

*1. PAI of WBTI is the initial of Public Administration Institution of Washington Business and Technology Institute.
*2. Ekeren, Glenn Van. "Speaker's Source Book II," (1994), Prentice Hall Press, Paramus, New Jersey: Prentice Hall Press.
*3. Ibid.

To build a world in the knowledge of business and economics
By Cheryl Moss and Tiffany Chang*1

Eric Chen, Esq., is also a many years experienced Taiwanese merchant in China. His idea is to inspire some people to build a world in the knowledge of business and economics for China like what Dr. Charles H. C. Kao did for Taiwan.

Dr. Charles Kao (����� �搶 Founder, Global Views Monthly) is former Professor & Chairman and now Honorary Professor of University of Wisconsin. "I couldn't catch up Dr. Tony Lei's dinner party at his home in Jing Ning Mansion, but I'll have coffee hour with him and others professors eventually in the party," said Dr. Kao in Taipei early in the morning one day many years ago.

Inspired by Dr. Tony Lei's many publications in business management demonstrated on the Wine Closet in the parlor, Dr. Charles Kao applaused, "Do it brightly and we may make the same excellency also. I'm interested in following Tony's creativeness to pioneer even a bigger economics and business world here soon after I come back from United States."*2

Within ten years, he established the Empire of "Tien Shia" ["The World"(The Lord) in Chinese] {Global Views Monthly} in Taiwan! His popularity and influence to the people in Taiwan have been offered him accomplishment much more than just his splendid academic title.

It is our pleasure to post "KAOS announce major gift to UW-River Falls," which was a news delivered by University of Wisconsin -River Falls:

Dr. Charles H.C. Kao and Mrs. Anne Kao have made a leader- ship pledge of $50,000 over the next five years to be used toward the accomplishment of the University's "Reach for the Future" major gifts campaign.
In announcing their gift, Dr. Kao indicated it was their wish to support three important areas of the University: faculty development, Academic Excellence Higher Education Education Scholarships, and exchange programs with Greater China.
Dr. and Mrs. Kao have been generous supporters of international programs for many years. Most recently, they were instrumental in the establishment of the Center for Pacific Rim Studies. The Center is responsible for providing opportunities for visiting professors and artists from Asia to visit the UW-River Falls campus and promoting educational exchanges between the two cultures. A portion of their gift will be used to underwrite faculty development opportunities and scholarships in the College of Arts &Sciences.
Elected as the Distinguished Professor of the Year in 1974, Dr. Kao was the chair of the department of economics from 1971-80. Since then he has devoted part of his time in Greater China (China, Taiwan, Hong Kong) involved in research, lecturing, writing and publishing. Known as a "leading thinker" in Greater China, Dr. Kao has written more than 15 books in Chinese in his field of economic policy and social thought. Two of his books were given the national prize in Taiwan. In addition to his academic activity, he has also been serving as an economic advisor to the central government there.
Mrs. Kao had a successful 25-year career with 3M Company and is currently working for IBM in Beijing as a computer systems consultant. She is very interested in international programs and cultural exchange in the arts.*3

Dr. Tony Lei transferred the education of BBA and MBA in the United States of America to Taiwan. The intellectuals who joined him were many professors, scholars, administrators, publishers, among others. All of them together, for many years, helped bring the Miracle of Economy of Taiwan realized. "Together with the successful experience of economic deveopment in Taiwan, now is the time for China to advance it even better!" said Eric Chen.

--------------------------------------------
References

*1. Judge Cheryl Moss was elected to the District Court, Family Division in November 2000. She graduated from the George Washington University, Washington D.C. with a Bachelor of Arts degree in Political Science. Judge Moss then attended the Columbus School of Law, Catholic University of America, Washington, D.C. where she graduated in the top 25% of her class and was a National Team Leader in the law school�fs Moot Court Team for the Spong National Competition.
*2. Denton, Mark; Walsh, Jessie; Moss, Cheryl; and Chang, Tiffany. 'Our mutual cooperation and development between the officials and people will bring us a peaceful, happy, and healthy community,' "Newsbrief of WBTI," (February 7, 2004), Las Vegas, Nevada: WBTI.
*3. UW-River Falls. 'KAOS announce major gift to UW-River Falls,' "A serach about Dr. Charles Kao from Google.com," (January 25, 2005), Mountain View. California: Google.com.

Innovation is practical for a real need. It is not a random process. "When it works, it works because someone has identified a real need, and found a way to bring new ideas or new technologies to bear on that need," said Lewis W. Lehr. An innovator's life is governed by "to create" lists. She or he is incessantly pursuing new possibilities and refinning existing ones.

We are pleased to quote the following three short but meaningful ones:

***** Make a technical contribution, innovate, don't emulate. ---David Packard

***** any business that does not learn how to innovate within the next few years will not be around by the year 2000. ---Peter F. Drucker

***** Innovation has to be linked to a market-driven mentality, tied in with customer needs. It can't be done in a vacuum, or as innovation for its own sake. ---Jim Beard*2

It's our pleasure to post a short story from "Speaker's Source Book II" by Glenn Van Ekeren:

"Business has only two functions," writes Peter Drucker, "marketing and innovation."
Consider these phrases posted on separate roadside signs: A peach looks good...with lots of fuzz... but man's no peach... and never was... Burma Shave! In 1925, Burma Shave knew they had a great product but were ineffective in marketing it. So, their roadside advertising was implemented. Today, the Burma Shave commercial are highly recognized as memorable trivia.
Here's another exemplary approach combining innovation and unique marketing. A small garage-based company took a single product, biodegradable soap,broke the customary marketing trends and amassed a fortune.
Using multi-level marketing, Amway left its competitors green with envy. First, they produced a quality product, developed unique packaging, attached distinctive labeling, and then used direct salespeople to sell their product. It is working to the tune of an estimated $1 billion in annual revenues.
Domino's Pizza shocked the industry with their original idea: "Guaranteed delivery in 30 minutes or $3.00 off."Quick service is now a minimum standard in the food industry.
Innovative marketing-could it be the third function of business?*3

Innovation is one of the most important traits for the prosperity of American business. Hope our Pan Pacific and Asian countries may catch it as soon as possible!

-------------------------------------
References

*1. PAI of WBTI is the initial of Public Administration Institution of Washington Business and Technology Institute.
*2. Ekeren, Glenn Van. "Speaker's Source Book II," (1994), Prentice Hall Press, Paramus, New Jersey: Prentice Hall Press.
*3. Ibid.

Some good personal traits for an individual to be successful in business and some golden words of wisdom for positive thinking
By Tiffany Chang

"After an investigative research on a person's character, scholars found that personal traits play a very important role in helping business executives and leaders to be successful. They found out that persons who are leaders should have wisdon and talent. These people have a broader interest and aptitude. They are good in self expression and public communication. Possibly, the most vivid fact to be felt by everyone is that, these persons all have a strong inner desire to pursue business accomplishment and have their good performance recognized," said Dr. Tony Lei, President of Washington Business and Technology Institute (WBTI).

" Among various business organizations, a research was conducted on the work performance of the American college graduates. It revealed that the following personal traits are important for the success of their business: (1) Ability to get along with people. (2) Ability to get things done. (3) Intelligence. (4) Desire for advancement. (5) Human relations skills. (6) Leading and administrative abilities. (7) Communication skills. (8) Ability to take important task. (9) Judgment. (10) Responsibility. (11) Decisions. (12) Adaptability. (13) Dependability. (14) Loyalty. (15) Vision. (16) Imagination."*1

As a supervisor or manager inbusiness, there are certain techniques that you can use to improve your effectiveness to have telephone conversational skills: "(1) Answer your phone promptly. (2) Identify yourself and your company immediately. (3) Be friendly. (4) Have all your necessary resources available. (5) Indicate your regret or appreciation when applicable. (6) Use caller's name if it's offered. (7) Express your willingness to help. (8) Don't interrupt your customer. (9) Get as much information as you can. (10) Be understandable in your communication. (11) Be accurate and complete when giving information. (12) Be easy to deal with."*2

We would also like to list 12 effective and 13 ineffective telephone techniques in business. A. 12 effective talent : (1) Smile. (2) Speak clearly and concisely. (3) Be enthusiatic. (4) Lower your voice pitch (5) Talk positive. (6) Be prepared for objections. (7) Talk directly into the mouthpiece. (8) Consider your customer's personality. (9) Speak in terms of benefits. (10) Discuss rather than tell. (11) Always thank the listener for his time. (12) Follow up if necessary."*3

B. 13 ineffective telephone skills are: (1) Frowning. (2) Muttering. (3) Sounding tired.(4) Speaking in monotone. (5) Being negative. (6) Being over confident. (7) Holding the telephone under your chin. (8) Rambling. (9) Making accusatory remarks. (10) Arguing. (11) Hanging up abruptly. (12) Forgetting to thank the listener. (13) Try to talk and do something else at the same time."*4

To be successful in business, we need to have positive thinking traits. There are 12 personal traits that characterize a positive thinker: Optimism, Enthusiam, Belief, Intelligence, Courage, Integrity, confidence, Judgement, Persistence, Liveliness, Vision, and Desire to excel.*5

Develop a clear vision of our prefered future, then get focused on key activities and efforts that take us in that direction. We shall see performance gains, achieve our goals, and have a happier and more successful practice. By persuing our own personal strategic plans with love and service, we will increase our energies, motivations, satisfactions, happiness, and the worthy value of our lives in business.

The Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) has put effort in spreading the golden words of wisdom for positive thinking in the business and public administration world.*6

"People worry about the huge amount of creativity that is wasted---lost forever---because talented people are prevented from giving their best by their lack of ability to influence others effectively," wrote Dr. Ken Blanchard in the 'Foreword' of the book entitled "Winning Ways," written by Dick Lyles.*7 "The business world has changed; organizations are getting flatter and more networked. Today, the key to success is one's ability to exercise peer leadership. The most successful individuals shine because of their ability to influence, empower, and energize others. In essence, they embody the principles and practices of Winning Ways."

"Rapid changes in technology and global competition have combined to reshape the corporate landscape. Corporate management has responnded to these changes by iniatating sweeping changes. The introduction of new technology may be touted as a productivity booster and turn out instead to be a total bust. Whatever the problem may be, you're the one who has to deal with it on a daily basis. Even when new ideas are well thought out, there are still problems in putting them into practice within your group," George Fuller wrote in the 'Introduction' of his book, "Win/win management: leading people in the new workplace."*8

There are lots of common headaches most of supervisors and leaders have to confront. "It's easy to understand how the broad scope these problems can easily lead to a less than steller attitude toward your job. However, adoping a sense of futility only serve to make matters worse. On the other hand, maintain a positive attitude helps you place things in perspective and can make coping eith problems a lot easier to do."*9

To initiate our programs more effectively for the people and communities who are interested to participate the programs, we need to emphasize the spirit of positive attitude and positive thinking. The following are words of wisdom which are worth reading collected by the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI):

***"Few things help an individual more than to place responsibility upon him and to let him know that you trust him." --- Booker T. Washington
***"The reward for work well done is the opportunity to do more." --- Jonas Salk, MD
***"Those who trust us, educate us." --- George Eliot
***"Watch your thought, for they become words. Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny."*10
***"Art is the signature of civilizations," --- Beverly Sills
***Jesus said, "Everyone who bears these words of mine and puts them into practice is like a wise man who built his house on the rock. The rain came down, the streams rose, and the winds blew and beat against that house; yet it did not fall, because it had its foundation on the rock." --- Matthew 7:24-25 "Bible"
***"A book is a sucess when people who haven't read it pretend they have."
--- Los Angeles Times Syndicate
***"Anything you're good at contribute to happiness." --- Bertrand Russell
***"He who never made a mistake never made a discovery." --- Samuel Smiles
@*****
***If you call out for insight
and cry aloud for understanding,
and if you look for it as for silver
and search for it as for bidden treasure,
then you will understand the fear of the LORD
and find the knowledge of God.
For the LORD gives wisdom,
and from his mouth come
knowledge and understanding.
--- Job 28:28 "Bible"
***"Reserach is formalized curiosity. It is poking and prying with a purpose." --- Zora Neale Hurston
***"The naked truth is always better than the best-dressed lie." --- Ann Landers
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Autumn is a second spring when every leaf is a flower." --- Albert Camus
***"The secrette of joy in work is contain in one word -- excellence. to know how to do something well is oto enjoy it." --- Pearl Buck
***"Management is nothing more tnan moivating other people." --- Lee Iacocca
***"Imagination is more important knowledge. --- Ablbert Einstein
***"No great artist ever sees things as they really are. If he did, he would cease to be an artist." --- Oscar Wilde
***"A man is not finished when he is defeated. He is finished when he quits." --- President R. M. Nixon
***"The only way of discovering the limits of the possible is to venture a little way past them into the impossible." --- Arthur C. Clarke
***"What would life be if we had no courage to attemp anything." --- Vincent Van Gogh
***"If a window of opportunity appears, don't pull down the shade." --- Tom Peters
***"If your ship doesn't come in, swim out to it!" --- Jonathan Winters
***"If you can find a path with no obstacles, it probably doesn't lead anywhere." ---Frank A. Clark
***"Pay peanuts and you get monkeys." --- Anonymous
***"Small opportunities are often the beginging of great enterprises." --- Demosthenes
***"The trees that are slow to grow bear the best fruit." --- Moliere
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Freedom is the oxygen of the soul." --- Moshe Dayan
***"Plans fail for lack of counsel, but with many advisers they succeed." --- Proverbs 15 : 22 "Bible"

---------------------------------------------
References

*1. Chang, Tiffany. 'Good personal traits are important for a successful business,' "Nevada Examiner," (February 25 - March 2, 2000), Las Vegas, Nevada: Nevada Examiner.
*2. Career Press, "Powerful Telephone Skills," ( Hawthorne, NJ: National Press Publication, 1993). pp. 14-17.
*3. Ibid. p. 59.
*4. Ibid. p. 60.
*5. Ambrosio, Kathie,; Chan, Agnas,; and Chang, Tiffany. 'Personal traits, Community service, and happier lives,' "WBTI Newsbrief," (May 27, 2003), Las Vegas, Nevada: WBTI. *6. WBTI of GSBPA. (2003) 'Words of wisdom which are worth reading,' " Newsbrief of WBTI". Las Vegas, Nevada: WBTI.
*7. Blanchard, Ken. (2000). "Winning Ways". New York, N. Y.: G. P. Putnam's Sons.
*8. Fuller, George. (1998). "Win/win management: leading people in the new workplace". London: Prentice Hall, Inc.
*9. Ibid.
*10. Lei, Becky. (2003). "Super E. Q. Onece for All". Taipei, Taiwan: Spring Publishing Co.

We are impressed by what Dr. Peter Drucker said that, "Only a clear definition of the mission and purpose of the business makes possible clear and realistic business objectives. It is the foundation for priorities, strategies, plans, and work assignments. It is the starting point for the design of managerial jobs, above all, for the design of managerial structures." A business is a reflection of the leader. As a manager, the important thing is not happens when you are not there. It is important of what happens when you are not there.

We are pleased to quote the following three short but meaningful ones:

***** The ultimate responsibility of a leader is to facilitate other people's development as well as his own. ---Fred Pryor
***** American business needs a lifting purpose greater than the struggle of materialism. ---Herbert Hoover
***** The ultimate responsibility of a leader is to faciliate other people's development as well as his own. ---Fred Pryor
***** If you don't invest very much, then defeat dosen't hurt very much and winning is not exciting. ---Dick Vermeil

It's our pleasure to post a short story from "Speaker's Source Book II" by Glenn Van Ekeren:

The ServiceMaster Corporration serves as a beautiful example of a company that thoroughly integrates its corporate philosophy and mission into day-to-day affairs. Founded by Marion E. Wade, the story of its conception, genesis and growth is told in Wade's book, God is Counsel. Kenneth T. Wessner, Chairman of the Board of ServiceMaster, states:

"The philosopgy of a company determines the character and nature of business it conducts. The climate of a company is created by the concepts of managing and life that govern its policies and practices. The philosophy of ServiceMaster and the words we used to express that philosophy have been carefully conceived, nurtured, and refined through years of thought, work, and commitment. Our company philosophy is expressed in four objectives. These four staterment are the foundation upon which everything we do is built.

To honor God in all we do.
To help people develop.
To pursue excellence.
Yo grow profitably.

For the people of ServiceMaster, their work is not merely the making of a living; it is a way of life."

That solid philosophy has helped ServiceMaster become one of the largest cleaning service conglomerates in the world.

-------------------------------------
References

*1. PAI of WBTI is the initial of Public Administration Institution of Washington Business and Technology Institute.
*2. Ekeren, Glenn Van. "Speaker's Source Book II," (1994), Prentice Hall Press, Paramus, New Jersey: Prentice Hall Press.

In our real world, people are led by leaders. A successful leader is consistently follwed by others. People follow because they have a belief in the direction, intergrity, and competence of the one leading.

We are pleased to quote the following three short but meaningful ones:

***** The ultimate responsibility of a leader is to facilitate other people's development as well as his own. ---Fred Pryor
***** To be a leader means willingness to risk--and willingness to love. Has the leader given you something from the heart? ---Hubert H. Humphrey
***** The first responsibility of a leader is to define reality. The last is to say thank you. In between the leader is a servant. ---Max Dupree; "Leadership Is an Art"

It's our pleasure to post a short story from "Speaker's Source Book II" by Glenn Van Ekeren:

I went on a search to become a leader.
I searched high and low. I spoke with authority. People listened. But alas, there was one who was wiser than I, and they follow that individual.
I sought to inspire confidence, but the crowd responded, "Why should I trust you?"
I postured, and I assumed the look of leadership with a countenance that flowed with confidence and pride. But many passed me by and never noticed my air of elegance.
I ran ahead of the others, pointed the way to new heights. I demonstrated that I knew the road to greatness. And then I looked back, and I was alone.
"What shall I do?" I queried. "I've tried hard and used all that I know." And I sat down and pondered long.
And then, I listened to the voices around me. And I heard what the group was trying to accomplish. I rolled up my sleeves and joined in the work.
As we worked, I asked, "Are we all together in what we want to do and how to get the job done?"
And we thought together, and we fought together, and we struggled towards our goal.
I found myself encouraging the fainthearted. I sought the ideas of those too shy to speak out. I taught those who had little skill. I praised those who worked hard. When our task was completed, one of the group turned to me and said, "This would not have been done but for your leadership."
At first, I said, "I didn't lead. I just worked with the rest." And then I understood, leadership is not a goal. It's a way to reaching a goal.
I lead best when I help others to go where we've decide to go. I lead best when I help others to use themselves creatively. I lead best when I forget about myself as leader and focus on my group...their needs and their goals.
To lead is to serve...to give...to achieve together.
---By Anonymous*2

-------------------------------------
References

*1. PAI of WBTI is the initial of Public Administration Institution of Washington Business and Technology Institute.
*2. Ekeren, Glenn Van. "Speaker's Source Book II," (1994), Prentice Hall Press, Paramus, New Jersey: Prentice Hall Press.