Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-------------------------------------------------------------------------------------------------
Pray for a mighty move of God!
By Paul Goulet

Dear Partners in Vision,

Greetings in the name of Jesus!

I would like to encourage you to be in prayer for a mighty move of God to sweep through our city and our nation with the release of the movie "The Passion". I am personally praying that the Lord will use this movie and that many many souls will be won to Christ. This historic event is a major prayer alert to all Christians nationwide. I encourage you to come to one of the prayer meetings this week: Tuesday's at 6 a.m., Wednesday night, Thursday at 6 a.m., Friday at 6 a.m., Saturday at 6 p.m., and our Sunday prayer serivices 8 a.m., 10:30 a.m., and 5:00 p.m.

I am so excited about our Easter play "The Time Machine 2". We are currently looking for actors, dancers, backstage assistants, volunteers, etc. I hope that you all get involved in one way or another. Sign up this week to become part of this great event.

Denise and I love you and we pray great blessings to you and your family.

In Christ,

Pastor Paul Goulet

***********************
The following is a message from ICLV:

It's Pastor Goulet's birthday this Wed. 2/25, he will be preaching at 7:00 p.m. Join us for a great Holy Spirit blow out night and join us for a cake and punch reception in the gym after service.*3

Go to our webpage and send Pastor Goulet a word of encouragement.

International Church of Las Vegas
8100 Westcliff Drive
Las Vegas, NV 89145
Phone: 702-242-2273
Fax: 702-242-5316
Web site: http://www.iclv.com
E-mail: pastor@iclv.com

---------------------------------------
References

*1. Paul Goulet is the Senior Pastor of the International Church of Las Vegas (ICLV).
*2. ICLV. 'Pray for a mighty move of God!' "An email from Paster Paul Goulet to Dr. and Mrs. Tony Lei," (February 24, 2004), Las Vegas, Nevada: ICLV.
*3. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-------------------------------------------------------------------------------------------------
To become more effective online communication in every online venue!
By Tiffany Chang

Today, one of the important slogan of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) is: To become more effective online communication in every online venue!

Starting from 1980, the author had been benefitted deeply from two main courses of the program of Doctorate Degree of Education (Ed. D.) in Institution Management of Pepperdine University.*1 They were: (1) ED 740 Computer Utilization in Institutional Management; and (2) ED 730 Methodological Approaches to Educational Research and Evaluation. The technical skills and knowledge of information management had sharpened my abilities of the research, management, and teaching in an national organization of information management and the graduate school of business administration. After many years of administrative resposibility in higher policy-making organization and teaching business school of famous universities, the author concentrated effort to study and acquire the knowledge and utilization of information management in the United States of America ten years after I received M. B. A. from Pepperdine. My two years of computer consulting job at the Computer Laboratory of the Graduate School of Education and Pshchology and the School of Business and Management of Pepperdine University advanced the practical experience for me to complete my dessertation entitled "A Study of the Impact of Enrollment in a Computer Science Class on Mathematics Scores and Attendance in a Secondary School". I taught information management for five years at the Graduate School of Business Administration of National Chunghsing University.

Indeed, business achievement is the new yardstick of success in today's society. Therefore, business has become not only the fastest growing major in undergraduate institutions but also in graduate school of famous universities, nationally and internationally. The emphasis of the online communication skills and the quantitative analysis techniques with computers is one of the most important study for the art of success to the business students, professionals, executives, and owners.

In many ways, business school is at the center of this cultural phenomenon. For some, the business school is the passport to the boardroom, the ticket to the top of the corporate ladder. these schools, nationally and internationally, pump out the new generation of business leaders by hundreds of thousands. "They are the pipeline of raw material with which the nation's --- and the world's --- leading business build the future. And MBAs are not limited to the traditional corporate world: From Wall Street to Madison Avenue, from Sand Hill Road to 1600 Pennsylvania Avenue, today's MBAs lead organizations large and small, in every conceivable industry. They are the executives and entrepreneurs who power the economy."2

"UNLESS YOU'VE BEEN LIVING IN A CAVE, you've seen enormous changes in communications technology over the past two decades. From orbiting satellites routing long distance phone calls to email to undreamed-of growth of the Internet, the age of communicating online, using computers and networks, is upon us all," stated at the first paragraphy of the 'Introduction' of the book, "How to say it online: everything you need to know to master the new language of cyberspac," written by Kim Baker and Sunny Baker.*3

"And what could be better news? To keep in touch, there's nothing faster or cheaper than email. To gain access to information and people, the power of online communication expands your reach from the local to the global. To meet new friends and even romance a potential life partner, online venues provide rich opportunities (if you know the right things to say and the best way to say them). At school, the Internet places volumes of knowledge on ever subject at your fingertips, and at work, computer networks make business communication more efficient than ever." *4

Whether you are in business or in non-profit organization, you need to have a Web site. This seems to be a common wisdom in now- a-days. Think seriously about the needs of your market before you go onto the Web to make more money for business, to develop better non-profit organization, or to contribute to more community service. "It's hard to believe that Fred's Service Station really needs a Web Site to reap new profits. However, for some businesses and professional service firms, the Internet and web to gether offer viable marketing and distribution opportunities. Software companies, online magazines, and email order businesses can do quite well from the Web --- if the owners know how to say the right things on their sites. The Secrets of a Successful Web Site: Just having a site on the Web will do almost nothing to sell your products or services. To promote your Web site, there are three things you must do: (1). You must register your Web site with the best search engines. (2). You should consider using the many free and not free advertising opportunities on the Web. (3) You should search the Web regularly for competitive and related sites, where you can attach a link to your site." *5 To be more successful for your Web site, you need to be favored by the famous search engine services like Yahoo! (www.yahoo.com), Aol! (www.aol.com), Google! (www.google.com), Infoseek! (www.infoseek.com), among others.

"There is no longer any such thing as a purely national economy. The rest of the world is just too big to ignore, either as a market or as a competitor. If business schools do nothing other than to train their students to think internationally, they would have accomplished an important task," said John Young, CEO, Hewlett-Packard.*6

Innovation is the key to success, managers are looking everywhere in the global organization for new ideas. Modern companies would view Information technology (IT) as a major competitive differentiator. Strategic businesses emphazise the ueses of information technology for management. International companies develop their global IT platforms by integrating worldwide hardware, software, and Internet-based network architecture. Commuunication technology, for example the teleconferencing and computer networks, is making it possible for people from subsidiaries around the world to work together on project.

Many business are becoming global companies and moving toward transnational e-business strategies in which they integrate the global business activities of their subsidiaries and headquarters. The international dimemsions of managing global e-business technologies include dealing with cultural, political, and geoeconomic challenges posed by various countries for global marketplace. The e-business technologies are changing the distribution, relatonships, resources, and responsibilities of managers. Information Technology is helping managers of e-business to eliminate layers of amangement, enabling more collaborative forms of management, providing them with significant information technology resources, and confront them with major e-business and e-commerce challenge.

Innovation is the key to success, managers are looking everywhere in the global organization for new ideas. Modern companies would view Information technology (IT) as a major competitive differentiator. Strategic businesses emphazise the ueses of information technology for management. International companies develop their global IT platforms by integrating worldwide hardware, software, and Internet-based network architecture. Commuunication technology, for example the teleconferencing and computer networks, is making it possible for people from subsidiaries around the world to work together on project.*7

In order to keep the online universe a productive, safe, communicative environment, it is interesting and worth to post the ten commandments for computer ethics. They were created by the Computer Ethics Institute: (1). Thou shalt not use a computer to harm other people. (2). Thou shalt not interfere with other people's computer work. (3). Thou shalt not snoop around in other people's files. (4). Thou shalt not use a computer to steal. (5). Thou shalt not use a computer to bear false witness. (6). Thou shalt not use or copy softwear for which you have not paid. (7). Thou shalt not use other people's computer resources without authorization. (8). Thou shalt not appropriate other people's intellectual output. (9). Thou shalt think about the social consequences of the program you write. (10). Thou shalt use a computer in ways that show consideration and respect.

A sucessful businessperson always know the old rule that says "It's easier to keep an existing customer than to find a new one." In online customer relationships, this rule is just as important. Your goal should not only to get new visitors, but to cultivate your customer base to yield repeat sales, services, and referrals from satisfied purchasers, clients, and patronagers. "Besides a good product or service, there are only three things you need for successful online customer relations: strong communication, common courtesy, and exemplary customer service. Unfortunately, these old-fashioned values are often missing in many companies' online promotional communication." *8

---------------------------------------------------------------------
References

*1. Pepperdine University. (1990), "The Graduate School of Education and Psychology of Pepperdine University --- 1988 - 89 CATALOG," Malibu, California: Pepperdine University.
*2. Housman. Jon. (2001), "The MBA Jungle," Cambridge, Massachusetts: Persus Publishing.
*3. Baker, Kim; and Baker, Sunny. (2001), "How to say it online: everything you need to know to master the new language of cyberspace," Paramus, New Jersey: Pretice Hall.
*4. Ibid.
*5. Ibid.
*6. Ball, Donald A, and McCulloch, Jr., Wendell H. (2003) International Business --- The Challenge of Global Competition," Chicago: McGraw-Hill Irvin.
*7. O'Brien, James A. (2003) "Introduction to Information Systems," Boston, N. Y.: McGraw-Hill Irvin.
*8. Baker, Kim; and Baker, Sunny. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-------------------------------------------------------------------------------------------------
To promote our customer service we need the Certificate of Executive Host
as a good program of the win-win game for casino management
By Tiffany Chang

In our ever-changing world of casino gaming, the front-line casino employees hold important roles to a casino property's success. Customers will come to see your operation because of your amenities. They will play because of your people. There is a tremendous need to teach employees skills in the casino industry. Customer service is not astruism, it is simply good business. Any casino executive that underestimates its importance seriously jeopardizes his company's future. At the present and in the future, we need to inspire the importance of customer service as the key to long-term profitability for our gaming industry.*1

"Too often executives in the gaming industry see the cost side of doing business as zero-sum game. Each dollar they spend is viewed as one dollar taken away from the bottom-line profit. One dollar given, one dollar lost. Quid pro quo (Something given or received for something else.). So the cost of customer service programs may be seen by money lost. They may think, "Save the money, retain the earnings." But there is a short-sightedness in this way of thinking. Some things in the casino business may be zero-sum games, but investments in customer service are activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patroage. We wish to emphazsize this aspect of customer service throughtout our book. That is why we chose to entitle our book Casino Customer Service = The WIN WIN Game," stated in the Foreword of a popular book.*2 The book, "Casino Customer Service = The Win Win Game," was written by Dr. William Thompson*3 and Ms. Michele Comeau. What the book is really about is customers -- winning their allegiance and keeping it. The successful casino executive must deliver exemplary customer service and bottomline performance are to be reliazed in today's gaming markets. Customer service is the sine qua non ( An absolutely indispensable or essential thing.) of today's successful casino operations.

There are many good reasons why gaming establishments should shower extra attention on existing and repeat customers. Gimmicks and high-cost marketing win the first-time customer. Good service keeps the established customers. It cost more than five times as much as to win a new customer as it does to keep an old one. Good service is by far the better bargain for the casino.*4

A Professor in UNLV Department of Public Administration, Dr. Thompson is also Director of Public Administration Institution and Chairman of Gaming Study Committee of Washington Business and Technology Institute. He has published numerous books and articles on casino law and gaming. His achievements in the field of gambology for many years has made him a famous advisor for several large casinos. He has remained a famous authority in casino industry specializing in successful gaming management and the entertainment business.

"Lots of managerial personals I had in relations in Southestern Asia countries could bring many valuable customers from those countries both in traveling and gaming to Las Vegas. Through a certificate of Executive Host Program we may train them and bring prosperious business to this Silver State. To start with the program, I may recruiting a lot of participants," suggested Jimmy Hsu at the Summer 2003 Symposium of the Graduate School of Business and Public Administration(GSBPA) of Washington Business and Technology Institute (WBTI). The mini symposium was held by WBTI at the Zax Restaurant of Golden Nugget Casino and Hotel on May 19, 2003 in Las Vegas. The Panelists included Dr. E. Lee Bernick, Dean of the Graduate School of Business and Public Administration , Washington Business and Technology Institute and Chairman of the Department of Public Administration, UNLV; Nevada District Judges Valorie Vega; and Las Vegas Manucipal Court Judge Bert Brown.

Las Vegas is an entertainment capital as the best place to learn about casino and hotel management through its hospitality industry. With about 100,000 hotel rooms, hundreds of restaurants, resorts, conventions, and trade shows, Las Vegas is a living laboratory for the study of hotel administration. This program of the Graduate School is designed to cooperate with UNLV to offer the Certificate Of Exective Host (COEH) for qualified professionals through training and education of hospitality. Dr. Keong Leong, Chairman of Department of Business, UNLV; and Dr. E. Lee Bernick, Chairman of Public Administration, UNLV are Deans of the School.

Participant may receive a Certificate of Executive Host (COEH) in meeting general requirement and successful completion of all the following courses plus a study paper:

1. Introduction to Hospitality Management
2. Human Resources & Personal Relations
3. Customer and Food Services
4. Financial and Quantitative Ananlysis
5. Principles and Practice in Casino and Gaming Management
6. Seminar on Hospitality
7. Field Trips to Casino
8. Professional Paper

The above proposal for the Certificate of Executive Host (COEH) was designed by the GSBPA of WBTI on July 2003. To promote customer service for the gaming industry, we need the Certificate Executive Host as a good program.

In the achieved book, "Casino Customer Service = The Win Win Game," Dr. Bill Thompson stresses the importance of customers or players to the growth of the casino industry. Treating customers like guests is a win-win game for casino management. Like the others in our worldwide democratic societies, democratic management is popular and encouraging for most organizations especially business to customers.

There are many casino executives with good knowledge and skills in customer relations. These people have been one of the significant contributors to casino revenues. Unfortunately, some casino supervisors are overbearing that they have scared some important players away. If we need gaming as one of our main resources in Nevada, we need to develop it as a business just like some others. And one does not need to be a gambler to own or manage a casino.*5

Use effectively the seven functions of management (planning, organizing, staffing, directing, coordinating, representing, budgeting, and systematizing), and you are sure to win and make a sizable profit by your good management. Successful theory and practice in casino management may well bring us from the economic down-turn to a more prosperous industry in Nevada.*6

-----------------------------------------------------------
References

*1. Thompson, William; and Comeau, Michele. (2003) "Casino Cusomer Service = The WIN WIN Game," New York City: Gaming & Wagering Business.
*2. Ibid.
*3. Chang, Tiffany. (1996) 'William Thompson appointed Fellow and Director of the Public Administration Institution by WBTI,' "Nevada Examiner," Las Vegas, Nevada: Nevada Examiner.
*4. Thompson, William; and Comeau, Michele. (2003) "Casino Customer Service = The WIN WIN Game," New York City: Gaming & Wagering Business.
*5. Chang, Tiffany. 'The win-win game for casino management,' "Nevada Examiner," (February 9 - 15, 2001), Las Vegas, Nevada: Nevada Examiner.
*6. Ibid.