Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-------------------------------------------------------------------------------------------------
Lisa Foster appoints Deputy Chief of Staff for Nevada, U. S. A.
By Tiffany Chang

Ms. Lisa Foster, 43, has been named by Governor Kenny Guinn of Nevada as his Deputy Chief of Staff. "Lisa is a great addition to our team," said Governor Guinn in a statement on Friday, February 27, 2004.*1

Knowledge of the policies and politics of other states allows us both as citizens and as students to discuss and evalute more intelligently our state policies and attitudes to those states. "Study of different system lets us compare the ways in which governments face similar problems and respond to them and to the needs and demands of their citizens. All societies deal with peoblems such as health, control over the economy, management of production, or changes caused by new technology or by modernization," wrote Michael Curtis in one of his edited books.*2

"The modern method of political science has sought to fomulate general statements applicable to large numbers of particular cases. It argues that a necessary scientific approach means a search for generalization, regularities of behavior, and -- even more ambitiously -- laws of the social and political process. The search for generalization is necessary, and indeed essential, if comparative analysis is to be valuable, but it is not easy because of the multiplicity and diversity of human activities and because of the play of chance factors that affect the political process." *3

"The luncheon program at the annual Nevada Taxpayers Association meeting Wednesday was designed to present a tale of two states with speakers discussing the economic mess in California against the rebounding economy in the silver State," reported Erin Neff.*4

"But Gov. Kenny Guinn's speech at the stardust convention center left many in the crowd of more than 300 politicians and business owners at a loss to understand the main point Guinn later said he intended -- that 'business is good.'"

"Guinn came with prepared remarks about the state's business environment, remarks replete with statistics. 'I'm damn well going to take some credit for that,' he declared. Only Clark County Commissioner Myrna Williams applauded," continued Erin Neff.*5

"It's a hard audience," Guinn said in an interview afte this speech.*6

"The depuy chief of staff position has been vacant since November, when former Chief of Staff Marybel Batjer let to work with California Governor Arnold Schwarzeneger. Deputy Chief of Staff Michael Hiller - by replaced Batjer." *7

"This position presents a tremendous opportunity to make use of my experience in business, local government and legislative relations." *8 Lisa is really challenged.

The Public Administration Institution (PAI) of Washington Business and Technology Institute (WBTI) is pleased to have me post the Press Release from the Office of Governor Kenny Guinn on February 27, 2004 as in the following:

GOV. GUINN NAMES LISA FOSTER DEPUTY CHIEF OF STAFF*9

CARSON CITY - Gov. Kenny Guinn announced today that Lisa Foster has been appointed Deputy Chief of Staff.

Foster, who has an extensive background in legislative affairs and governmental relations, will begin her appointment on March 8. She will earn $105,000 per year.

The Deputy Chief of Staff position has been vacant since November 2003, when Chief of Staff Marybel Batjer accepted an offer to join California Gov. Arnold Schwarzenegger¡¦s administration. Deputy Chief of Staff Michael Hillerby was appointed to replace Batjer.

"Lisa is a great addition to our team," Gov. Guinn said. "She is widely respected throughout Nevada for her work as an expert in a number of different fields, including transportation and insurance issues. She is an energetic and talented person who knows our state government very well."

Foster, 43, a graduate of the University of Nevada, Reno, has overseen government and media relations for AAA Nevada since 2000. In that role she has lobbied on transportation and insurance legislation and has managed the company¡¦s public relations efforts throughout the state. Prior to her employment with AAA, Foster was a public relations and government affairs consultant, serving the needs of large and small businesses, local government entities and state agencies. Her work included development of governmental and corporate public relations programs, crisis communications, and management of political campaigns.

As Deputy Chief of Staff, she will work closely with Hillerby in overseeing the development and implementation of Gov. Guinn's administration policy. The two are expected to work in concert as liaisons between Gov. Guinn and the Nevada Legislature.

"I am thrilled to work for a Governor who has done so much for Nevada, and for a Chief of Staff who is so highly respected," Foster said. "This position presents a tremendous opportunity to make use of my experience in business, local government and legislative relations."

Foster has an extensive background in local government. As the communications manager for both the cities of Las Vegas and Sparks, her duties included advising appointed and elected officials, issue management, program promotion, intergovernmental and legislative affairs and emergency management communications. She also served as a social service grants administrator for the City of Reno.

Foster has served on the boards of a number of non-profit groups, including the American Cancer Society, Planned Parenthood and the Nevada Women's Lobby. She has also been a member of the Chamber of Commerce Leadership Reno program, the Public Relations Society of America and the American Society of Public Administrators. She was recognized as one of the Distinguished Women of Southern Nevada in 1995.*10

-----------------------------
References

*1. Office of the Governor. 'Gov. Guinn names Lisa Foster deputy chief of staff,' "An e-mail from the Office of Governor Kenny Guinn to Dr. Tony Lei," Carson, Nevada: Office of Governor Kenny Guinn.
*2. Curtis, Michael. "Introduction to Comparative Government," New York: Harper Collins Publishers, Inc., 1990.
*3. Ibid.
*4. Neff, Erin. 'Guinn's point lost on crowd --Governor finds business group less than receptive to his assessment of the state,' "Las Vegas Review-Journal," (February 28, 2004), Las Vegas, Nevada: Las Vegas Review-Journal.
*5. Ibid.
*6. Ibid.
*7. Whaley, Sean. 'Guinn names AAA Nevada lobbyist deputy chief of staff,' "Las Vegas Review-Journal," (February 28, 2004), Las Vegas, Nevada: Las Vegas Review-Journal.
*8. Office of the Governor. 'A message from Governor Kenny C. Guinn -- February 27, 2004,' "An e-mail to Dr. Tony Lei from the Office of Governor Kenny Guinn," (February 27, 2004), Carson, Nevada: Office of Governor Kenny Guinn.
*9. Ibid.
*10. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-------------------------------------------------------------------------------------------------
Seriority -- U. S. Senator Harry Reid fights for Nevada
By Tiffany Chang

On February 25, 2004, U. S. Senators Harry Reid and John Ensign urged federal regulations to prevent Enron Corp. from collecting a $330 million judgement from Nevada Power Co. and Sierra Pacific Power Co.*1

They sent a letter described as "harshly worded" demanding that Federal Energy Regulatory Commission intervene in a lawsuit that Enron brought against the Nevada utities.

"The issues raised by the complaint and by the e-mails from Enron that are already before you appear to demonstrate that Enron was abusing termination provisions... as a way to generate cash for their creditors," said the Senators in the letter.*2

U. S. Senator Harry Reid seeks gasoline price probe for Nevada. The Senator announced on February 26, 2004 that he urged the Federal Trade Commission to investigate the increase in Nevada gasoline prices and "possible market manipulation." *3

"Las Vegas prices are some of the highest in the nation, topping $2.00 per gasoline for regular unleaded gasoline and nearly $2.30 for premium blends," Senator Reid wrote to FTC Chairman Timothy Murison February 25, 2004.*4 He expressed his "extremely concerned" about the sharp increase in gasoline prices in this State.

As for the election in 2004, Secretary of the Nevada State Dean Heller has decided not to run for the U. S. Senator against Harry Reid. Heller said that the incumbent is probably unbeatable and that Reid's clout in Washington is important for Nevada.

"Voters have been very vocal across this state about their concern for losing clout in Washington," Heller said. "There's a real concern about the seniority." *5

The author is pleased to post the Press Release of "Whip Round Up" by the Office of U. S. Senator Harry Reid in Washington D. C. as in the following:*6

"Reid for Nevada"
Reid and Ensign Combat Enron

Senators Harry Reid and John Ensign are fighting to stop the Enron Corp. from charging Nevadans $300 million for electric power the company never delivered. In a letter this week to the Federal Energy Regulatory Commission, Reid and Ensign demanded an investigation into the matter.

"Reid Questions Gasoline Price Spike"

Senator Reid also asked the Federal Trade Commission to investigate the sharp increase in gasoline prices in Nevada, after prices for regular unleaded fuel broke $2 per gallon. Reid wants to know why Nevada's gasoline prices are almost 30 cents higher than the national average.*7

"Reid, Ensign Announce New Head Start Grant"

Senators Reid and Ensign announced that the Washoe Tribe of Gardnerville will receive a grant of almost $200,000 for Head Start programs, which help young children get ready to succeed in school.

"Working with Nevadans"

Senator Reid met with Nevada Disabled American Veterans to discuss his long battle to end the ban on "concurrent receipt" of retirement pay and disability benefits.

Nevada PTA President DJ Stutz, left, and PTA Treasurer Gwen Moresi present Senator Reid with a PTA pin in appreciation for his support of education in the Silver State.

"Week in Review"

Reid Supports Right of Police to Carry Firearms - Senator Reid is a co-sponsor of a measure that would allow current and retired law enforcement officers to carry concealed firearms at any time, providing they have proper identification. Permitting police to carry weapons while they are off duty would protect the public, as well as the officers and their families. The measure was offered Thursday as an amendment to the firearms liability bill that is currently before the Senate.

"Reid Works to Protect Nevada's Seniors" -- Senator Harry Reid introduced legislation to protect senior citizens in Las Vegas and Reno from a Medicare experiment that could force them to pay more for health care or lose the ability to choose their own doctor. The experiment, part of the Medicare bill that President Bush signed last year, will be conducted in six cities nationwide. Reid's bill would exempt Las Vegas and Reno.

"Reid Honored As 'Champion of Student" Success'- Senator Reid was honored by the leaders of the GEAR UP program, which helps students reach their education goals through partnerships between the public and private sectors. A $5 million grant from the SBC Foundation will increase GEAR UP partnerships in Nevada and 12 other states.

"INSIDER'S CALENDAR"
The Senate will convene Monday, March 1, and resume consideration of the Gun Liability bill. The Senate is expected to begin voting on amendments to the bill at 5:00 p.m. Monday.
The Senate is expected to complete action on the Gun Liability bill on Tuesday. For the remainder of the week, the Senate may consider the FSC/ETI (Foreign Sales) bill.

"Reid's Words"
I was stunned that the Economic Report of the President suggested fast food jobs could be re-classified as "manufacturing." Our nation has lost almost three million manufacturing jobs, and we need real solutions - not wishful thinking - to revive this important sector of our economy.*8

---------------------------------
References

*1. Review-Journal. 'Reid, Ensign demand FERC intervene in Enron lawsuit against Nevada utilities,' "Las Vegas Review-Journal," (February 26, 2004), Las Vegas, Nevada: Las Vegas Review-Journal.
*2. Ibid.
*3. Review-Journal. 'Reid seeks gasoline price probe,' "Las Vegas Review-Journal," (February 27, 2004), Las Vegas, Nevada: Las Vegas Review-Journal.
*4. Ibid.
*5. Neff, Erin. 'Heller won't pursue run against Reid,' "Las Vegas Review-Journal," (February 27, 2004), Las Vegas, Nevada: Las Vegas Review-Journal.
*6. Office of the Senator. 'The Whip Round Up from the Office of the Assistant Democratic Leader,' "An E-mail from the Office of U. S. Senator Harry Reid to Dr. Tony Lei," (February 27, 2004), Washington D. C.: Office of Senator Harry Reid.
*7. Ibid
*8. Office of the Assistant Democratic Leader. 'The Issue 5 of Volume 7 of Whip Round Up,' "A fax to Dr. Tony Lei from the Office of U. S. Senator Harry Reid," (February 27, 2004), Washington, D. C.: The Office of Senator Harry Reid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-------------------------------------------------------------------------------------------------
Thanks to the concern about our mining and people of Nevada
By Tiffany Chang

It is true of all countries that the role of government has grown in the recent years. The state has no longer limited, as in the past years, largely to maintaining internal order and external defense, providing a minimum of basic services, and raising taxation to pay for these activities. Many governments of the developed countries have expanded for a wide variety of reasons: economic recession, war, social justice, help for underpriviledged, protection of minority rights, demand for the redistribution of income or wealth, and the ideas of social reformers.

"States are now concerned with a mix of policies concerning social welfare, ecnomic management, and protection of the environment. A substantial part of government budgets is spend on defense, either directly on the armed forces and weaponry or indirectly on research and the development of technology. But spending on social services is now the largest item in many budgets and continues to grow as people live longer and more is spend on pensions and hospitals." *1

"In all states --- whether liberal, socialist, conservative, or communist --- there is some economic planning, though to considerably different degrees. Attempts are made to stimulate economic growth, to increase employment, to check inflation, to get favorable balance of trade with foreign countires, and to regulate industry and other economic activities, from mining coal to making cigaretes. Governments have recently become increasing aware of ecological and aesthetic issues and of the need to improve the quality of life in their countires." *2

Outer space contains a wealth of mineral matter in planets and asteroids, but can we send space ships up and haul back the riches at the present time? The ocean is a vast resource of minerals, many of which are dissolved in the water itself. However, the concentrations of most dissolved minerals are generally too low to be of economic importance.

"In the short run, strategic supplies can help us weather sudden embargoes. That problem seems well taken care of. In the long run, however, the outlook is mix. Some mineral supplies are adequate for many years to come, even at an increase rate of use. But other important minerals, for which no known substitutes exist, are fast on the decline. Gold, mercury, and silver are examples of such minerals. Something must be done, and done quickly, to bridge the gap." *3

For this and related reasons, the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) is pleased to have me post the Governor Kenny C. Guinn's Press Release on February 25, 2004 from the Office of Governor as in the following:

GOVERNOR THANKS DEPARTMENT OF INTERIOR FOR PHOENIX SUPPORT*4

CARSON CITY - Gov. Kenny Guinn*5 today expressed thanks to Secretary of the Interior Gale Norton for her support of a mining project in Battle Mountain that will mean 250 long-term jobs for that area.

Newmont Mining Corporation's Phoenix Project has received a Record of Decision by the Department of the Interior, which is the final action for the project's approval. The project expands Newmont/Battle Mountain's gold mining operations in the vicinity of Battle Mountain, creating 250 high-paying jobs and generating tax revenues for Nevada and Lander County. The project has an estimated operational life of 28 years, followed by five years of reclamation. In addition, Newmont will engage in reclamation efforts of a nearby old copper mine.

"Secretary Norton and President Bush continue to show strong support for issues that are of importance to our state, in this case the delicate balance between maintaining the mining economy and looking out for the environment," Gov. Guinn said. ¡§Creating more jobs in rural Nevada has always been a top priority, and this project will prove to be of great benefit to our state. The proposed plan contains strong clean-up and reclamation actions of extensive historic mining activity in the area, which will further enhance our efforts in maintaining the unique environmental character of rural Nevada."

----------------------------
References

*1. Curtis, Michael. "Introduction to Comparative Government." New York, N. Y.: Harper Collins Publishers, Inc., 1990.
*2. Ibid.
*3. Chiras, Daniel D.. "Envirinmental Science:action for a substainable future," Redwood City, California: The Benjamin/Cummings Publishing Company, Inc., 1991.
4. Ibid.
*5. Office of the Governor. 'Governor Kenny C. Guinn - Press Release on February 25, 2004,' "An e-mail from the Office of Governor Kenny Guinn to Dr. Tony Lei," (February 25, 2004), Carson, Nevada: Office of Governor Kenny Guinn.
*5. Dr. Kenny Guinn is the Governor of Nevada, U. S. A..

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-----------------------------------------------------------------------------------------------
Consumer Health Assistance (CHA) provides valuable services to our citizens
By Kenny Guinn*1

Some of the most worrisome things that a person or family may face are how to locate vitally needed medical services, navigate the complex provisions of health insurance policies, or cope with the cost of medical care. Therefore, when I first took office in 1999, the Office of Consumer Health Assistance (CHA) was created within the Office of the Governor so residents of our state would have access to professionals who could assist them with their health care needs.*2

The CHA provides valuable services to our citizens, educating them about their rights and responsibilities under their health care policies as well as how they may be covered by industrial insurance. Over the last four years, CHA has made hundreds of presentations statewide to heighten awareness and explain the scope of these valuable services. This outreach effort has made a real difference in the lives of many Nevadans.

There are countless success stories, but one recent CHA story really stands out. Last year, a 48-year-old man was in need of a liver transplant. By advocating on his behalf, the CHA was able to reduce the wait time for federal Medicaid eligibility, from 50 days to 2 days. Thanks to the efforts of the staff at CHA, his eligibility was obtained quickly, which cleared the way for him to be immediately evaluated by the transplant team at UCLA. He is now on the waiting list to receive a liver transplant.

The CHA has really filled an unmet need for our citizens. Last year, 2,543 requests for assistance were received by the CHA, either by telephone, e-mail messages, or dropping into the office. These requests covered a wide range of topics, including patients?rights under managed care or health maintenance organizations, Medicaid eligibility, and prescription drug services/programs. Citizens were also helped with a variety of workers?compensation matters, such as assisting with opening claims, seeking disability awards, and obtaining rehabilitation services.

The Bureau for Hospital Patients, which became a part of CHA in 2001, also helps to resolve disputes between patients and hospitals regarding the accuracy of their bills. It works to reduce charges or make reasonable payment arrangements for services provided to patients who are uninsured. Further, starting in July 2004, the CHA, in concert with Nevada’s Division of Insurance, will begin coordinating an external review process for patients who are unhappy with coverage decisions made by their insurance companies.

I would like to thank the dedicated CHA staff for providing these valuable services to all Nevadans. If you would like more information, please visit its web site at http://govcha.state.nv.us/. You may also call the CHA office on its statewide toll-free number 1-888-333-1597.*3

----------------------------------
*1. Dr. Kenny Guinn is the Governor of Nevada, U. S. A..
*2. Office of the Governor. 'A message from Governor Kenny C. Guinn -- February 25, 2004,' "An e-mail from the Office of Governor Kenny Guinn to Dr. Tony Lei," (February 25, 2004), Carson, Nevada: Office of Governor Kenny Guinn.
*3. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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U. S. Congresswoman Shelley Berkley's mission and promise for 2004
By CI of WBTI*1

On February 20, 2004, Keith Hinkle, Associate Vice Chancellor, Center for Estate and Gift Planning, Pepperdine University, wrote Dr. Tony Tung-tien Lei, President of Washington Business and Technology Institute that, in the 2001 film, "Pay It Forward," a boy aged at eleven receives a homework assignment where the students are challenged to come up with an idea to "change the world." The name of the boy is Trevor. He decides to start a chain-reaction of good deeds by doing a favor for three people who will pay back the favor by paying "forward" good deeds to others.

"This film has captured what is at stake when you support the work of Pepperdine University. When you provide financial support, you are not 'paying back' Pepperdine you are 'paying forward' to future generations of Pepperdine students. You are saying that you value and appreciate your Pepperdine experience and relationships, and that you would like others to share that same experience," wrote Keith Hinkle.*2

"You may or may not be a teacher yourself, but through your donation, you participate in extending an unbroken chain of accumulated wisdom that must be renewed with each generation. This is how we, who have benefited by living in an educated society, must pay it forward to the next generation." *3

Gift from alumni enchance the education experience of the students and some times large enough to endow programs, classrooms, and scholarships of a college or univesity locally, nationally, and internationally. It is worth for us to "paying forward."

On February 23, 2004, U. S. Congresswoman wrote Dr. and Mrs. Tony Lei that,"Thank you for your generous contribution to my re-election campaign. I greatly appreciate your support. Please know that your help makes a significant difference. I look forward to continuing my service in Congress and shall endeavor to serve in the manner that merits your confidence in me." *4

Shelley Berkley is born a leader. Shelley is an educated leader. Shelley is a prctical and bright leader since her college life. She received her juris doctorate degree from San Deigo Law School. She was the former Regent of University and Colleges of Nevada. She has been Executive Advisor for Washington Business and Technology Institute (WBTI) since 1996. Her successful leadership both good in work performance and human relations has won all her assistants' and followers' full and sincere respects. In order to celebrate Shelley Berkley's winning as U. S. Congresswoman, elected as a member of the International Relations Committee (IRC) of the Congress, and Dr. Tony Lei as her Senior Advisor; Washington Business and Technology Institute (WBTI) and Chinese American Academic Association of Nevada (CAAAN) established the "Literature and Academic Forum" ("LAF") in 1999. It has been brought to you by Las Vegas Review-Journal through http://communitylink.reviewjournal.com/lvrj/wbti. *5

At the time when Shelley was elected as the Member of IRC, she told Las Vegas Review-Journal that to promote the tourism, trade, and investment with foriegn countries for Nevada and our states is her primary interest. Her emphasis is enhancing the 2004 mission of WBTI:
(1). To encourage and promote academic research, community service, humane spirit, and educational programs. (2). To launch and participate events and projects for the development and cooperation of tourism, education, business, and culture.*6 We are pleased to welcome her good wishes to all our citizens, residents, and visitors of Nevada that "I look forward to continuing my service in Congress and shall endeavor to serve in the manner that merits your confidence in me." *7

------------------------------------
References

*1. CI of WBTI is the initials of Culture Institution (CI) of Washington Business and Technology Institute (WBTI).
*2. Hinkle, Keith. 'A letter to Dr. Tony tung-tien Lei, President of Washington Business and Technology Institute," (February 20, 2004), Malibu, California: Pepperdine University.
*3. Ibid.
*4. Berkley, Shelley. "A post card to Dr. and Mrs. Tony Lei," (February 23, 2004), Henderson, Nevada: Shelley Berkley for Congress.
*5. GSBPA of WBTI. 'Congratulations! For U. S. Congresswoman Shelley Berkley,' "LAF3, Newsbrief of WBTI," (January 26, 2004), Las Vegas, Nevada: WBTI.
*6. Bell, Stewart; Walsh, Jessie; and Chang, Chang. 'Las Vegas nicer with community service through cultural arts,' "10 Year Thai Cultures in Las Vegas, Nevada," (September 16, 2003), Las Vegas, Nevada: Thai Cultural Arts Association of Las Vegas.
*7. Berkley, Shelley. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

-------------------------------------------------------------------------------------------------
Governor Kenny Guinn of Nevada, U. S. A. supports Federal-State Sage Grouse partnership
By PAI of WBTI*1

"What is civilized in us is not opera or literature, but a compassion for all living things and a willingness to do more than simply care," said Daniel D. Chiras.*2 According to a new ecological theory, some species may be critical to the well-being of a great many others. For the possibility of their loss may lead to the collapse of an entire ecosystem, some ecologists name them keystone species.

"Ecologists argue that there are many reasons for protecting endangered species. Aesthetic considerations, animal rights, ethical responsibility, economic benefits, and ecosystem stability are all compelling ones," wrote Daniel Chiras.*3

"One of the most effective tools for reducing the loss of endangered species in the United State, and to a certain extent abroad, has been the Endangered Species Act(1973). It prohibits importation of endangered species and sets out other guidelines to protect them. All federally funded projects that might have an impact on endangered species must be reviewed by the Fish and Wildlife Service or the National Marine Fisheries Service. The discovery of an endangered species only rarely results in the prohibiting of a project; in most cases only slight modifications need be made so the project can continue."

Besides the many technical and legal solutions, there are many personal measures to be added: (1) conserving resources, (2) reducing waste and pollution, (3) improving habitat, (4) joining wildlife group, and (5) becoming politically active.

The following was the Press Release on February 24, 2004 from the Office of Governor Kenny Guinn, Nevada for us to deliver:

GOV. GUINN SUPPORTS FEDERAL-STATE SAGE GROUSE PARTNERSHIP

CARSON CITY - Gov. Kenny Guinn*4 applauded the decision today by the Western Governors Association to unanimously pass a resolution to support the sage grouse conservation plan developed by the Western Association of Fish and Wildlife Agencies, the U.S. Bureau of Land Management, U.S. Fish and Wildlife Service and U.S. Forest Service.*5

The resolution comes in response to a Jan. 5 announcement by the U.S Fish and Wildlife Service that it would evaluate petitions to list sage grouse as endangered species across its entire U.S. range. The range includes 11 Western states including areas along the Sierra Range and most of Northern Nevada.

"I proposed this resolution to my fellow governors because I have been concerned that a listing decision by the U.S. Fish and Wildlife Service will preempt the productive work that the western states have been pursuing over the past four years," Gov. Guinn said.

Gov. Guinn added, "Nevada has developed its own sage grouse management plan which takes into account the unique characteristics of our state. I feel this resolution is an important step in helping to continue federal funding for our state conservation efforts."

The resolution urges the Secretary of the Interior and the Secretary of Agriculture to devote any and all available resources, including direct grants to state and local entities, to assist the various states in the development and implementation of their conservation plans, and urges Congress to provide the appropriate funding to that end.

Under the plan developed by the Western Association of Fish and Wildlife Agencies, the U.S. Bureau of Land Management, U.S. Fish and Wildlife Service and U.S. Forest Service, Terry Crawforth, director of the Nevada Department of Wildlife, will be the coordinator of the project for all of the western wildlife agencies.*6

----------------------------------------
References

*1. PAI of WBTI is the initials of Public Administration Institution (PAI) of Washington Business and Technology Institute (WBTI).
*2. Chiras, Daniel D. (1991) "Environmental Science: action for a sustainable future," Redwood City, California: The Benjamin/Cummings Publishing Company, Inc.
*3. Ibid.
*4. Dr. Kenny Guinn is the Governor of Nevada, U. S. A..
*5. Office of the Governor. 'A Message from Governor Kenny C. Guinn -- February 24, 2004,' " An email from the Office of Governor Kenny Guinn to Dr. Tony Lei," (February 24, 2004), Carson City: Office of Governor Kenny Guinn.
*6. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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To become more effective online communication in every online venue!
By Tiffany Chang

Today, one of the important slogan of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) is: To become more effective online communication in every online venue!

Starting from 1980, the author had been benifit deeply from two main courses of the program of Doctorate Degree of Education (Ed. D.) in Institution Management of Pepperdine University.*1 They were: (1) ED 740 Computer Utilization in Institutional Management; and (2) ED 730 Methodological Approaches to Educational Research and Evaluation. The techonical skills and knowledge of information management had sharpened my abilities of the research, management, and teaching in an national organization of information management and the graduate school of business administration. After many years of administrative resposibility in higher policy-making organization and teaching business school of famous universities, the author concentrated effort to study and acqure the knowledge and utilization of information management in the United States of America ten years after he received M. B. A. from Pepperdine. My two years of computer consulting job at the Computer Laboratory of the Graduate School of Education and Pshchology and the School of Business and Management of Pepperdine University advanced the practical experience for me to complete my dessertation entitled "A Study of the Impact of Enrollment in a Computer Science Class on Mathematics Scores and Attendance in a Secondary School". I taught information management for five years at the Graduate School of Business Administration of National Chunghsing University.

Indeed, business achievement is the new yardstick of success in today's society. Therefore, business has become not only the fastest growing major in undergraduate institutions but also in graduate school of famous universities, nationally and internationally. The emphasis of the online communication skills and the quantitative analysis techniques with computers is one of the most important study for the art of success to the business students, professionals, executives, and owners.

In many ways, business school is at the center of this cultural phenomenon. For some, the business school is the passport to the boardroom, the ticket to the top of the corporate ladder. these schools, nationally and internationally, pump out the new generation of business leaders by hundreds of thousands. "They are the pipeline of raw material with which the nation's --- and the world's --- leading business build the future. And MBAs are not limited to the traditional corporate world: From Wall Street to Madison Avenue, from Sand Hill Road to 1600 Pennsylvania Avenue, today's MBAs lead organizations large and small, in every conceivable industry. They are the executives and entrepreneurs who power the economy."2

"UNLESS YOU'VE BEEN LIVING IN A CAVE, you've seen enormous changes in communications technology over the past two decades. From orbiting satellites routing long distance phone calls to email to undreamed-of growth of the Internet, the age of communicating online, using computers and networks, is upon us all," stated at the first paragraphy of the 'Introduction' of the book, "How to say it online: everything you need to know to master the new language of cyberspac," written by Kim Baker and Sunny Baker.*3

"And what could be better news? To keep in touch, there's nothing faster or cheaper than email. To gain access to information and people, the power of online communication expands your reach from the local to the global. To meet new friends and even romance a potential life partner, online venues provide rich opportunities (if you know the right things to say and the best way to say them). At school, the Internet places volumes of knowledge on ever subject at your fingertips, and at work, computer networks make business communication more efficient than ever." *4

Whether you are in business or in non-profit organization, you need to have a Web site. This seems to be a common wisdom in now- a-days. Think seriously about the needs of your market before you go onto the Web to make more money for business, to develop better non-profit organization, or to contribute to more community service. "It's hard to believe that Fred's Service Station really needs a Web Site to reap new profits. However, for some businesses and professional service firms, the Internet and web to gether offer viable marketing and distribution opportunities. Software companies, online magazines, and email order businesses can do quite well from the Web --- if the owners know how to say the right things on their sites. The Secrets of a Successful Web Site: Just having a site on the Web will do almost nothing to sell your products or services. To promote your Web site, there are three things you must do: (1). You must register your Web site with the best search engines. (2). You should consider using the many free and not free advertising opportunities on the Web. (3) You should search the Web regularly for competitive and related sites, where you can attach a link to your site." *5 To be more successful for your Web site, you need to be favored by the famous search engine services like Yahoo! (www.yahoo.com), Aol! (www.aol.com), Google! (www.google.com), Infoseek! (www.infoseek.com), among others.

"There is no longer any such thing as a purely national economy. The rest of the world is just too big to ignore, either as a market or as a competitor. If business schools do nothing other than to train their students to think internationally, they would have accomplished an important task," said John Young, CEO, Hewlett-Packard.*6

Innovation is the key to success, managers are looking everywhere in the global organization for new ideas. Modern companies would view Information technology (IT) as a major competitive differentiator. Strategic businesses emphazise the ueses of information technology for management. International companies develop their global IT platforms by integrating worldwide hardware, software, and Internet-based network architecture. Commuunication technology, for example the teleconferencing and computer networks, is making it possible for people from subsidiaries around the world to work together on project.

Many business are becoming global companies and moving toward transnational e-business strategies in which they integrate the global business activities of their subsidiaries and headquarters. The international dimemsions of managing global e-business technologies include dealing with cultural, political, and geoeconomic challenges posed by various countries for global marketplace. The e-business technologies are changing the distribution, relatonships, resources, and responsibilities of managers. Information Technology is helping managers of e-business to eliminate layers of amangement, enabling more collaborative forms of management, providing them with significant information technology resources, and confront them with major e-business and e-commerce challenge.

Innovation is the key to success, managers are looking everywhere in the global organization for new ideas. Modern companies would view Information technology (IT) as a major competitive differentiator. Strategic businesses emphazise the ueses of information technology for management. International companies develop their global IT platforms by integrating worldwide hardware, software, and Internet-based network architecture. Commuunication technology, for example the teleconferencing and computer networks, is making it possible for people from subsidiaries around the world to work together on project.*7

In order to keep the online universe a productive, safe, communicative environment, it is interesting and worth to post the ten commandments for computer ethics. They were created by the Computer Ethics Institute: (1). Thou shalt not use a computer to harm other people. (2). Thou shalt not interfere with other people's computer work. (3). Thou shalt not snoop around in other people's files. (4). Thou shalt not use a computer to steal. (5). Thou shalt not use a computer to bear false witness. (6). Thou shalt not use or copy softwear for which you have not paid. (7). Thou shalt not use other people's computer resources without authorization. (8). Thou shalt not appropriate other people's intellectual output. (9). Thou shalt think about the social consequences of the program you write. (10). Thou shalt use a computer in ways that show consideration and respect.

A sucessful businessperson always know the old rule that says "It's easier to keep an existing customer than to find a new one." In online customer relationships, this rule is just as important. Your goal should not only to get new visitors, but to cultivate your customer base to yield repeat sales, services, and referrals from satisfied purchasers, clients, and patronagers. "Besides a good product or service, there are only three things you need for successful online customer relations: strong communication, common courtesy, and exemplary customer service. Unfortunately, these old-fashioned values are often missing in many companies' online promotional communication." *8

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References

*1. Pepperdine University. (1990), "The Graduate School of Education and Psychology of Pepperdine University --- 1988 - 89 CATALOG," Malibu, California: Pepperdine University.
*2. Housman. Jon. (2001), "The MBA Jungle," Cambridge, Massachusetts: Persus Publishing.
*3. Baker, Kim; and Baker, Sunny. (2001), "How to say it online: everything you need to know to master the new language of cyberspace," Paramus, New Jersey: Pretice Hall.
*4. Ibid.
*5. Ibid.
*6. Ball, Donald A, and McCulloch, Jr., Wendell H. (2003) International Business --- The Challenge of Global Competition," Chicago: McGraw-Hill Irvin.
*7. O'Brien, James A. (2003) "Introduction to Information Systems," Boston, N. Y.: McGraw-Hill Irvin.
*8. Baker, Kim; and Baker, Sunny. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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To promote our customer service we need the Certificate of Executive Host
as a good program of the win-win game for casino management
By Tiffany Chang

In our ever-changing world of casino gaming, the front-line casino employees hold important roles to a casino property's success. Customers will come to see your operation because of your amenities. They will play because of your people. There is a tremendous need to teach employees skills in the casino industry. Customer service is not astruism, it is simply good business. Any casino executive that underestimates its importance seriously jeopardizes his company's future. At the present and in the future, we need to inspire the importance of customer service as the key to long-term profitability for our gaming industry.*1

"Too often executives in the gaming industry see the cost side of doing business as zero-sum game. Each dollar they spend is viewed as one dollar taken away from the bottom-line profit. One dollar given, one dollar lost. Quid pro quo (Something given or received for something else.). So the cost of customer service programs may be seen by money lost. They may think, "Save the money, retain the earnings." But there is a short-sightedness in this way of thinking. Some things in the casino business may be zero-sum games, but investments in customer service are activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patroage. We wish to emphazsize this aspect of customer service throughtout our book. That is why we chose to entitle our book Casino Customer Service = The WIN WIN Game," stated in the Foreword of a popular book.*2 The book, "Casino Customer Service = The Win Win Game," was written by Dr. William Thompson*3 and Ms. Michele Comeau. What the book is really about is customers -- winning their allegiance and keeping it. The successful casino executive must deliver exemplary customer service and bottomline performance are to be reliazed in today's gaming markets. Customer service is the sine qua non ( An absolutely indispensable or essential thing.) of today's successful casino operations.

There are many good reasons why gaming establishments should shower extra attention on existing and repeat customers. Gimmicks and high-cost marketing win the first-time customer. Good service keeps the established customers. It cost more than five times as much as to win a new customer as it does to keep an old one. Good service is by far the better bargain for the casino.*4

A Professor in UNLV Department of Public Administration, Dr. Thompson is also Director of Public Administration Institution and Chairman of Gaming Study Committee of Washington Business and Technology Institute. He has published numerous books and articles on casino law and gaming. His achievements in the field of gambology for many years has made him a famous advisor for several large casinos. He has remained a famous authority in casino industry specializing in successful gaming management and the entertainment business.

"Lots of managerial personals I had in relations in Southestern Asia countries could bring many valuable customers from those countries both in traveling and gaming to Las Vegas. Through a certificate of Executive Host Program we may train them and bring prosperious business to this Silver State. To start with the program, I may recruiting a lot of participants," suggested Jimmy Hsu at the Summer 2003 Symposium of the Graduate School of Business and Public Administration(GSBPA) of Washington Business and Technology Institute (WBTI). The mini symposium was held by WBTI at the Zax Restaurant of Golden Nugget Casino and Hotel on May 19, 2003 in Las Vegas. The Panelists included Dr. E. Lee Bernick, Dean of the Graduate School of Business and Public Administration , Washington Business and Technology Institute and Chairman of the Department of Public Administration, UNLV; Nevada District Judges Valorie Vega; and Las Vegas Manucipal Court Judge Bert Brown.

Las Vegas is an entertainment capital as the best place to learn about casino and hotel management through its hospitality industry. With about 100,000 hotel rooms, hundreds of restaurants, resorts, conventions, and trade shows, Las Vegas is a living laboratory for the study of hotel administration. This program of the Graduate School is designed to cooperate with UNLV to offer the Certificate Of Exective Host (COEH) for qualified professionals through training and education of hospitality. Dr. Keong Leong, Chairman of Department of Business, UNLV; and Dr. E. Lee Bernick, Chairman of Public Administration, UNLV are Deans of the School.

Participant may receive a Certificate of Executive Host (COEH) in meeting general requirement and successful completion of all the following courses plus a study paper:

1. Introduction to Hospitality Management
2. Human Resources & Personal Relations
3. Customer and Food Services
4. Financial and Quantitative Ananlysis
5. Principles and Practice in Casino and Gaming Management
6. Seminar on Hospitality
7. Field Trips to Casino
8. Professional Paper

The above proposal for the Certificate of Executive Host (COEH) was designed by the GSBPA of WBTI on July 2003. To promote customer service for the gaming industry, we need the Certificate Executive Host as a good program.

In the achieved book, "Casino Customer Service = The Win Win Game," Dr. Bill Thompson stresses the importance of customers or players to the growth of the casino industry. Treating customers like guests is a win-win game for casino management. Like the others in our worldwide democratic societies, democratic management is popular and encouraging for most organizations especially business to customers.

There are many casino executives with good knowledge and skills in customer relations. These people have been one of the significant contributors to casino revenues. Unfortunately, some casino supervisors are overbearing that they have scared some important players away. If we need gaming as one of our main resources in Nevada, we need to develop it as a business just like some others. And one does not need to be a gambler to own or manage a casino.*5

Use effectively the seven functions of management (planning, organizing, staffing, directing, coordinating, representing, budgeting, and systematizing), and you are sure to win and make a sizable profit by your good management. Successful theory and practice in casino management may well bring us from the economic down-turn to a more prosperous industry in Nevada.*6

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References

*1. Thompson, William; and Comeau, Michele. (2003) "Casino Cusomer Service = The WIN WIN Game," New York City: Gaming & Wagering Business.
*2. Ibid.
*3. Chang, Tiffany. (1996) 'William Thompson appointed Fellow and Director of the Public Administration Institution by WBTI,' "Nevada Examiner," Las Vegas, Nevada: Nevada Examiner.
*4. Thompson, William; and Comeau, Michele. (2003) "Casino Customer Service = The WIN WIN Game," New York City: Gaming & Wagering Business.
*5. Chang, Tiffany. 'The win-win game for casino management,' "Nevada Examiner," (February 9 - 15, 2001), Las Vegas, Nevada: Nevada Examiner.
*6. Ibid.