Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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U. S. Congresswoman Shelley Berkley's mission and promise for 2004
By CI of WBTI*1

On February 20, 2004, Keith Hinkle, Associate Vice Chancellor, Center for Estate and Gift Planning, Pepperdine University, wrote Dr. Tony Tung-tien Lei, President of Washington Business and Technology Institute that, in the 2001 film, "Pay It Forward," a boy aged at eleven receives a homework assignment where the students are challenged to come up with an idea to "change the world." The name of the boy is Trevor. He decides to start a chain-reaction of good deeds by doing a favor for three people who will pay back the favor by paying "forward" good deeds to others.

"This film has captured what is at stake when you support the work of Pepperdine University. When you provide financial support, you are not 'paying back' Pepperdine you are 'paying forward' to future generations of Pepperdine students. You are saying that you value and appreciate your Pepperdine experience and relationships, and that you would like others to share that same experience," wrote Keith Hinkle.*2

"You may or may not be a teacher yourself, but through your donation, you participate in extending an unbroken chain of accumulated wisdom that must be renewed with each generation. This is how we, who have benefited by living in an educated society, must pay it forward to the next generation." *3

Gift from alumni enchance the education experience of the students and some times large enough to endow programs, classrooms, and scholarships of a college or univesity locally, nationally, and internationally. It is worth for us to "paying forward."

On February 23, 2004, U. S. Congresswoman wrote Dr. and Mrs. Tony Lei that,"Thank you for your generous contribution to my re-election campaign. I greatly appreciate your support. Please know that your help makes a significant difference. I look forward to continuing my service in Congress and shall endeavor to serve in the manner that merits your confidence in me." *4

Shelley Berkley is born a leader. Shelley is an educated leader. Shelley is a prctical and bright leader since her college life. She received her juris doctorate degree from San Deigo Law School. She was the former Regent of University and Colleges of Nevada. She has been Executive Advisor for Washington Business and Technology Institute (WBTI) since 1996. Her successful leadership both good in work performance and human relations has won all her assistants' and followers' full and sincere respects. In order to celebrate Shelley Berkley's winning as U. S. Congresswoman, elected as a member of the International Relations Committee (IRC) of the Congress, and Dr. Tony Lei as her Senior Advisor; Washington Business and Technology Institute (WBTI) and Chinese American Academic Association of Nevada (CAAAN) established the "Literature and Academic Forum" ("LAF") in 1999. It has been brought to you by Las Vegas Review-Journal through http://communitylink.reviewjournal.com/lvrj/wbti. *5

At the time when Shelley was elected as the Member of IRC, she told Las Vegas Review-Journal that to promote the tourism, trade, and investment with foriegn countries for Nevada and our states is her primary interest. Her emphasis is enhancing the 2004 mission of WBTI:
(1). To encourage and promote academic research, community service, humane spirit, and educational programs. (2). To launch and participate events and projects for the development and cooperation of tourism, education, business, and culture.*6 We are pleased to welcome her good wishes to all our citizens, residents, and visitors of Nevada that "I look forward to continuing my service in Congress and shall endeavor to serve in the manner that merits your confidence in me." *7

------------------------------------
References

*1. CI of WBTI is the initials of Culture Institution (CI) of Washington Business and Technology Institute (WBTI).
*2. Hinkle, Keith. 'A letter to Dr. Tony tung-tien Lei, President of Washington Business and Technology Institute," (February 20, 2004), Malibu, California: Pepperdine University.
*3. Ibid.
*4. Berkley, Shelley. "A post card to Dr. and Mrs. Tony Lei," (February 23, 2004), Henderson, Nevada: Shelley Berkley for Congress.
*5. GSBPA of WBTI. 'Congratulations! For U. S. Congresswoman Shelley Berkley,' "LAF3, Newsbrief of WBTI," (January 26, 2004), Las Vegas, Nevada: WBTI.
*6. Bell, Stewart; Walsh, Jessie; and Chang, Chang. 'Las Vegas nicer with community service through cultural arts,' "10 Year Thai Cultures in Las Vegas, Nevada," (September 16, 2003), Las Vegas, Nevada: Thai Cultural Arts Association of Las Vegas.
*7. Berkley, Shelley. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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Governor Kenny Guinn of Nevada, U. S. A. supports Federal-State Sage Grouse partnership
By PAI of WBTI*1

"What is civilized in us is not opera or literature, but a compassion for all living things and a willingness to do more than simply care," said Daniel D. Chiras.*2 According to a new ecological theory, some species may be critical to the well-being of a great many others. For the possibility of their loss may lead to the collapse of an entire ecosystem, some ecologists name them keystone species.

"Ecologists argue that there are many reasons for protecting endangered species. Aesthetic considerations, animal rights, ethical responsibility, economic benefits, and ecosystem stability are all compelling ones," wrote Daniel Chiras.*3

"One of the most effective tools for reducing the loss of endangered species in the United State, and to a certain extent abroad, has been the Endangered Species Act(1973). It prohibits importation of endangered species and sets out other guidelines to protect them. All federally funded projects that might have an impact on endangered species must be reviewed by the Fish and Wildlife Service or the National Marine Fisheries Service. The discovery of an endangered species only rarely results in the prohibiting of a project; in most cases only slight modifications need be made so the project can continue."

Besides the many technical and legal solutions, there are many personal measures to be added: (1) conserving resources, (2) reducing waste and pollution, (3) improving habitat, (4) joining wildlife group, and (5) becoming politically active.

The following was the Press Release on February 24, 2004 from the Office of Governor Kenny Guinn, Nevada for us to deliver:

GOV. GUINN SUPPORTS FEDERAL-STATE SAGE GROUSE PARTNERSHIP

CARSON CITY - Gov. Kenny Guinn*4 applauded the decision today by the Western Governors Association to unanimously pass a resolution to support the sage grouse conservation plan developed by the Western Association of Fish and Wildlife Agencies, the U.S. Bureau of Land Management, U.S. Fish and Wildlife Service and U.S. Forest Service.*5

The resolution comes in response to a Jan. 5 announcement by the U.S Fish and Wildlife Service that it would evaluate petitions to list sage grouse as endangered species across its entire U.S. range. The range includes 11 Western states including areas along the Sierra Range and most of Northern Nevada.

"I proposed this resolution to my fellow governors because I have been concerned that a listing decision by the U.S. Fish and Wildlife Service will preempt the productive work that the western states have been pursuing over the past four years," Gov. Guinn said.

Gov. Guinn added, "Nevada has developed its own sage grouse management plan which takes into account the unique characteristics of our state. I feel this resolution is an important step in helping to continue federal funding for our state conservation efforts."

The resolution urges the Secretary of the Interior and the Secretary of Agriculture to devote any and all available resources, including direct grants to state and local entities, to assist the various states in the development and implementation of their conservation plans, and urges Congress to provide the appropriate funding to that end.

Under the plan developed by the Western Association of Fish and Wildlife Agencies, the U.S. Bureau of Land Management, U.S. Fish and Wildlife Service and U.S. Forest Service, Terry Crawforth, director of the Nevada Department of Wildlife, will be the coordinator of the project for all of the western wildlife agencies.*6

----------------------------------------
References

*1. PAI of WBTI is the initials of Public Administration Institution (PAI) of Washington Business and Technology Institute (WBTI).
*2. Chiras, Daniel D. (1991) "Environmental Science: action for a sustainable future," Redwood City, California: The Benjamin/Cummings Publishing Company, Inc.
*3. Ibid.
*4. Dr. Kenny Guinn is the Governor of Nevada, U. S. A..
*5. Office of the Governor. 'A Message from Governor Kenny C. Guinn -- February 24, 2004,' " An email from the Office of Governor Kenny Guinn to Dr. Tony Lei," (February 24, 2004), Carson City: Office of Governor Kenny Guinn.
*6. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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To become more effective online communication in every online venue!
By Tiffany Chang

Today, one of the important slogan of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) is: To become more effective online communication in every online venue!

Starting from 1980, the author had been benefitted deeply from two main courses of the program of Doctorate Degree of Education (Ed. D.) in Institution Management of Pepperdine University.*1 They were: (1) ED 740 Computer Utilization in Institutional Management; and (2) ED 730 Methodological Approaches to Educational Research and Evaluation. The technical skills and knowledge of information management had sharpened my abilities of the research, management, and teaching in an national organization of information management and the graduate school of business administration. After many years of administrative resposibility in higher policy-making organization and teaching business school of famous universities, the author concentrated effort to study and acquire the knowledge and utilization of information management in the United States of America ten years after I received M. B. A. from Pepperdine. My two years of computer consulting job at the Computer Laboratory of the Graduate School of Education and Pshchology and the School of Business and Management of Pepperdine University advanced the practical experience for me to complete my dessertation entitled "A Study of the Impact of Enrollment in a Computer Science Class on Mathematics Scores and Attendance in a Secondary School". I taught information management for five years at the Graduate School of Business Administration of National Chunghsing University.

Indeed, business achievement is the new yardstick of success in today's society. Therefore, business has become not only the fastest growing major in undergraduate institutions but also in graduate school of famous universities, nationally and internationally. The emphasis of the online communication skills and the quantitative analysis techniques with computers is one of the most important study for the art of success to the business students, professionals, executives, and owners.

In many ways, business school is at the center of this cultural phenomenon. For some, the business school is the passport to the boardroom, the ticket to the top of the corporate ladder. these schools, nationally and internationally, pump out the new generation of business leaders by hundreds of thousands. "They are the pipeline of raw material with which the nation's --- and the world's --- leading business build the future. And MBAs are not limited to the traditional corporate world: From Wall Street to Madison Avenue, from Sand Hill Road to 1600 Pennsylvania Avenue, today's MBAs lead organizations large and small, in every conceivable industry. They are the executives and entrepreneurs who power the economy."2

"UNLESS YOU'VE BEEN LIVING IN A CAVE, you've seen enormous changes in communications technology over the past two decades. From orbiting satellites routing long distance phone calls to email to undreamed-of growth of the Internet, the age of communicating online, using computers and networks, is upon us all," stated at the first paragraphy of the 'Introduction' of the book, "How to say it online: everything you need to know to master the new language of cyberspac," written by Kim Baker and Sunny Baker.*3

"And what could be better news? To keep in touch, there's nothing faster or cheaper than email. To gain access to information and people, the power of online communication expands your reach from the local to the global. To meet new friends and even romance a potential life partner, online venues provide rich opportunities (if you know the right things to say and the best way to say them). At school, the Internet places volumes of knowledge on ever subject at your fingertips, and at work, computer networks make business communication more efficient than ever." *4

Whether you are in business or in non-profit organization, you need to have a Web site. This seems to be a common wisdom in now- a-days. Think seriously about the needs of your market before you go onto the Web to make more money for business, to develop better non-profit organization, or to contribute to more community service. "It's hard to believe that Fred's Service Station really needs a Web Site to reap new profits. However, for some businesses and professional service firms, the Internet and web to gether offer viable marketing and distribution opportunities. Software companies, online magazines, and email order businesses can do quite well from the Web --- if the owners know how to say the right things on their sites. The Secrets of a Successful Web Site: Just having a site on the Web will do almost nothing to sell your products or services. To promote your Web site, there are three things you must do: (1). You must register your Web site with the best search engines. (2). You should consider using the many free and not free advertising opportunities on the Web. (3) You should search the Web regularly for competitive and related sites, where you can attach a link to your site." *5 To be more successful for your Web site, you need to be favored by the famous search engine services like Yahoo! (www.yahoo.com), Aol! (www.aol.com), Google! (www.google.com), Infoseek! (www.infoseek.com), among others.

"There is no longer any such thing as a purely national economy. The rest of the world is just too big to ignore, either as a market or as a competitor. If business schools do nothing other than to train their students to think internationally, they would have accomplished an important task," said John Young, CEO, Hewlett-Packard.*6

Innovation is the key to success, managers are looking everywhere in the global organization for new ideas. Modern companies would view Information technology (IT) as a major competitive differentiator. Strategic businesses emphazise the ueses of information technology for management. International companies develop their global IT platforms by integrating worldwide hardware, software, and Internet-based network architecture. Commuunication technology, for example the teleconferencing and computer networks, is making it possible for people from subsidiaries around the world to work together on project.

Many business are becoming global companies and moving toward transnational e-business strategies in which they integrate the global business activities of their subsidiaries and headquarters. The international dimemsions of managing global e-business technologies include dealing with cultural, political, and geoeconomic challenges posed by various countries for global marketplace. The e-business technologies are changing the distribution, relatonships, resources, and responsibilities of managers. Information Technology is helping managers of e-business to eliminate layers of amangement, enabling more collaborative forms of management, providing them with significant information technology resources, and confront them with major e-business and e-commerce challenge.

Innovation is the key to success, managers are looking everywhere in the global organization for new ideas. Modern companies would view Information technology (IT) as a major competitive differentiator. Strategic businesses emphazise the ueses of information technology for management. International companies develop their global IT platforms by integrating worldwide hardware, software, and Internet-based network architecture. Commuunication technology, for example the teleconferencing and computer networks, is making it possible for people from subsidiaries around the world to work together on project.*7

In order to keep the online universe a productive, safe, communicative environment, it is interesting and worth to post the ten commandments for computer ethics. They were created by the Computer Ethics Institute: (1). Thou shalt not use a computer to harm other people. (2). Thou shalt not interfere with other people's computer work. (3). Thou shalt not snoop around in other people's files. (4). Thou shalt not use a computer to steal. (5). Thou shalt not use a computer to bear false witness. (6). Thou shalt not use or copy softwear for which you have not paid. (7). Thou shalt not use other people's computer resources without authorization. (8). Thou shalt not appropriate other people's intellectual output. (9). Thou shalt think about the social consequences of the program you write. (10). Thou shalt use a computer in ways that show consideration and respect.

A sucessful businessperson always know the old rule that says "It's easier to keep an existing customer than to find a new one." In online customer relationships, this rule is just as important. Your goal should not only to get new visitors, but to cultivate your customer base to yield repeat sales, services, and referrals from satisfied purchasers, clients, and patronagers. "Besides a good product or service, there are only three things you need for successful online customer relations: strong communication, common courtesy, and exemplary customer service. Unfortunately, these old-fashioned values are often missing in many companies' online promotional communication." *8

---------------------------------------------------------------------
References

*1. Pepperdine University. (1990), "The Graduate School of Education and Psychology of Pepperdine University --- 1988 - 89 CATALOG," Malibu, California: Pepperdine University.
*2. Housman. Jon. (2001), "The MBA Jungle," Cambridge, Massachusetts: Persus Publishing.
*3. Baker, Kim; and Baker, Sunny. (2001), "How to say it online: everything you need to know to master the new language of cyberspace," Paramus, New Jersey: Pretice Hall.
*4. Ibid.
*5. Ibid.
*6. Ball, Donald A, and McCulloch, Jr., Wendell H. (2003) International Business --- The Challenge of Global Competition," Chicago: McGraw-Hill Irvin.
*7. O'Brien, James A. (2003) "Introduction to Information Systems," Boston, N. Y.: McGraw-Hill Irvin.
*8. Baker, Kim; and Baker, Sunny. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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To promote our customer service we need the Certificate of Executive Host
as a good program of the win-win game for casino management
By Tiffany Chang

In our ever-changing world of casino gaming, the front-line casino employees hold important roles to a casino property's success. Customers will come to see your operation because of your amenities. They will play because of your people. There is a tremendous need to teach employees skills in the casino industry. Customer service is not astruism, it is simply good business. Any casino executive that underestimates its importance seriously jeopardizes his company's future. At the present and in the future, we need to inspire the importance of customer service as the key to long-term profitability for our gaming industry.*1

"Too often executives in the gaming industry see the cost side of doing business as zero-sum game. Each dollar they spend is viewed as one dollar taken away from the bottom-line profit. One dollar given, one dollar lost. Quid pro quo (Something given or received for something else.). So the cost of customer service programs may be seen by money lost. They may think, "Save the money, retain the earnings." But there is a short-sightedness in this way of thinking. Some things in the casino business may be zero-sum games, but investments in customer service are activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patroage. We wish to emphazsize this aspect of customer service throughtout our book. That is why we chose to entitle our book Casino Customer Service = The WIN WIN Game," stated in the Foreword of a popular book.*2 The book, "Casino Customer Service = The Win Win Game," was written by Dr. William Thompson*3 and Ms. Michele Comeau. What the book is really about is customers -- winning their allegiance and keeping it. The successful casino executive must deliver exemplary customer service and bottomline performance are to be reliazed in today's gaming markets. Customer service is the sine qua non ( An absolutely indispensable or essential thing.) of today's successful casino operations.

There are many good reasons why gaming establishments should shower extra attention on existing and repeat customers. Gimmicks and high-cost marketing win the first-time customer. Good service keeps the established customers. It cost more than five times as much as to win a new customer as it does to keep an old one. Good service is by far the better bargain for the casino.*4

A Professor in UNLV Department of Public Administration, Dr. Thompson is also Director of Public Administration Institution and Chairman of Gaming Study Committee of Washington Business and Technology Institute. He has published numerous books and articles on casino law and gaming. His achievements in the field of gambology for many years has made him a famous advisor for several large casinos. He has remained a famous authority in casino industry specializing in successful gaming management and the entertainment business.

"Lots of managerial personals I had in relations in Southestern Asia countries could bring many valuable customers from those countries both in traveling and gaming to Las Vegas. Through a certificate of Executive Host Program we may train them and bring prosperious business to this Silver State. To start with the program, I may recruiting a lot of participants," suggested Jimmy Hsu at the Summer 2003 Symposium of the Graduate School of Business and Public Administration(GSBPA) of Washington Business and Technology Institute (WBTI). The mini symposium was held by WBTI at the Zax Restaurant of Golden Nugget Casino and Hotel on May 19, 2003 in Las Vegas. The Panelists included Dr. E. Lee Bernick, Dean of the Graduate School of Business and Public Administration , Washington Business and Technology Institute and Chairman of the Department of Public Administration, UNLV; Nevada District Judges Valorie Vega; and Las Vegas Manucipal Court Judge Bert Brown.

Las Vegas is an entertainment capital as the best place to learn about casino and hotel management through its hospitality industry. With about 100,000 hotel rooms, hundreds of restaurants, resorts, conventions, and trade shows, Las Vegas is a living laboratory for the study of hotel administration. This program of the Graduate School is designed to cooperate with UNLV to offer the Certificate Of Exective Host (COEH) for qualified professionals through training and education of hospitality. Dr. Keong Leong, Chairman of Department of Business, UNLV; and Dr. E. Lee Bernick, Chairman of Public Administration, UNLV are Deans of the School.

Participant may receive a Certificate of Executive Host (COEH) in meeting general requirement and successful completion of all the following courses plus a study paper:

1. Introduction to Hospitality Management
2. Human Resources & Personal Relations
3. Customer and Food Services
4. Financial and Quantitative Ananlysis
5. Principles and Practice in Casino and Gaming Management
6. Seminar on Hospitality
7. Field Trips to Casino
8. Professional Paper

The above proposal for the Certificate of Executive Host (COEH) was designed by the GSBPA of WBTI on July 2003. To promote customer service for the gaming industry, we need the Certificate Executive Host as a good program.

In the achieved book, "Casino Customer Service = The Win Win Game," Dr. Bill Thompson stresses the importance of customers or players to the growth of the casino industry. Treating customers like guests is a win-win game for casino management. Like the others in our worldwide democratic societies, democratic management is popular and encouraging for most organizations especially business to customers.

There are many casino executives with good knowledge and skills in customer relations. These people have been one of the significant contributors to casino revenues. Unfortunately, some casino supervisors are overbearing that they have scared some important players away. If we need gaming as one of our main resources in Nevada, we need to develop it as a business just like some others. And one does not need to be a gambler to own or manage a casino.*5

Use effectively the seven functions of management (planning, organizing, staffing, directing, coordinating, representing, budgeting, and systematizing), and you are sure to win and make a sizable profit by your good management. Successful theory and practice in casino management may well bring us from the economic down-turn to a more prosperous industry in Nevada.*6

-----------------------------------------------------------
References

*1. Thompson, William; and Comeau, Michele. (2003) "Casino Cusomer Service = The WIN WIN Game," New York City: Gaming & Wagering Business.
*2. Ibid.
*3. Chang, Tiffany. (1996) 'William Thompson appointed Fellow and Director of the Public Administration Institution by WBTI,' "Nevada Examiner," Las Vegas, Nevada: Nevada Examiner.
*4. Thompson, William; and Comeau, Michele. (2003) "Casino Customer Service = The WIN WIN Game," New York City: Gaming & Wagering Business.
*5. Chang, Tiffany. 'The win-win game for casino management,' "Nevada Examiner," (February 9 - 15, 2001), Las Vegas, Nevada: Nevada Examiner.
*6. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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Our golden words of wisdom for positive thinking*1
By Tiffany Chang

"People worry about the huge amount of creativity that is wasted---lost forever---because talented people are prevented from giving their best by their lack of ability to influence others effectively," wrote Dr. Ken Blanchard in the 'Foreword' of the book entitled "Winning Ways," written by Dick Lyles.*2 "The business world has changed; organizations are getting flatter and more networked. Today, the key to success is one's ability to exercise peer leadership. The most successful individuals shine because of their ability to influence, empower, and energize others. In essence, they embody the principles and practices of Winning Ways."

"Rapid changes in technology and global competition have combined to reshape the corporate landscape. Corporate management has responnded to these changes by iniatating sweeping changes. The introduction of new technology may be touted as a productivity booster and turn out instead to be a total bust. Whatever the problem may be, you're the one who has to deal with it on a daily basis. Even when new ideas are well thought out, there are still problems in putting them into practice within your group," George Fuller wrote in the 'Introduction' of his book, "Win/win management: leading people in the new workplace."*3

There are lots of common headaches most of supervisors and leaders have to confront. "It's easy to understand how the broad scope these problems can easily lead to a less than steller attitude toward your job. However, adoping a sense of futility only serve to make matters worse. On the other hand, maintain a positive attitude helps you place things in perspective and can make coping eith problems a lot easier to do."*4

To initiate our programs more effectively for the people and communities who are interested to participate the programs, we need to emphasize the spirit of positive attitude and positive thinking. The following are our golden words of wisdom which are worth reading collected by the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI):

***"Few things help an individual more than to place responsibility upon him and to let him know that you trust him." --- Booker T. Washington
***"The reward for work well done is the opportunity to do more." --- Jonas Salk, MD
***"Those who trust us, educate us." --- George Eliot
***"Watch your thought, for they become words. Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny."*5
***"Art is the signature of civilizations," --- Beverly Sills
***Jesus said, "Everyone who bears these words of mine and puts them into practice is like a wise man who built his house on the rock. The rain came down, the streams rose, and the winds blew and beat against that house; yet it did not fall, because it had its foundation on the rock." --- Matthew 7:24-25 "Bible"
***"A book is a sucess when people who haven't read it pretend they have."
--- Los Angeles Times Syndicate
***"Anything you're good at contribute to happiness." --- Bertrand Russell
***"He who never made a mistake never made a discovery." --- Samuel Smiles
@*****
***If you call out for insight
and cry aloud for understanding,
and if you look for it as for silver
and search for it as for bidden treasure,
then you will understand the fear of the LORD
and find the knowledge of God.
For the LORD gives wisdom,
and from his mouth come
knowledge and understanding.
--- Job 28:28 "Bible"
***"Reserach is formalized curiosity. It is poking and prying with a purpose." --- Zora Neale Hurston
***"The naked truth is always better than the best-dressed lie." --- Ann Landers
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Autumn is a second spring when every leaf is a flower." --- Albert Camus
***"The secrette of joy in work is contain in one word -- excellence. to know how to do something well is oto enjoy it." --- Pearl Buck
***"Management is nothing more tnan moivating other people." --- Lee Iacocca
***"Imagination is more important knowledge. --- Ablbert Einstein
***"No great artist ever sees things as they really are. If he did, he would cease to be an artist." --- Oscar Wilde
***"A man is not finished when he is defeated. He is finished when he quits." --- President R. M. Nixon
***"The only way of discovering the limits of the possible is to venture a little way past them into the impossible." --- Arthur C. Clarke
***"What would life be if we had no courage to attemp anything." --- Vincent Van Gogh
***"If a window of opportunity appears, don't pull down the shade." --- Tom Peters
***"If your ship doesn't come in, swim out to it!" --- Jonathan Winters
***"If you can find a path with no obstacles, it probably doesn't lead anywhere." --- Frank A. Clark
***"Pay peanuts and you get monkeys." --- Anonymous
***"Small opportunities are often the beginging of great enterprises." --- Demosthenes
***"The trees that are slow to grow bear the best fruit." --- Moliere
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Freedom is the oxygen of the soul." --- Moshe Dayan
***"Plans fail for lack of counsel, but with many advisers they succeed." --- Proverbs 15 : 22 "Bible"

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References

*1 GSBPA of WBTI. (2003) 'Words of wisdom which are worth of reading,' " Newsbrief of WBTI". Las Vegas, Nevada: WBTI.
*2. Blanchard, Ken. (2000). "Winning Ways". New York, N. Y.: G. P. Putnam's Sons.
*3. Fuller, George. (1998). "Win/win management: leading people in the new workplace". London: Prentice Hall, Inc.
*4. Ibid.
*5. Lei, Becky. (2003). "Super E. Q. Onece for All". Taipei, Taiwan: Spring Publishing Co.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
District Judges Mark R. Denton and Valorie J. Vega
Vice Presidents
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Clark County Sheriff Bill Young
Chairmen of CCDAPCC
(702) 255-9058
*It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organization in an honorary or adjunct capacity.

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Governor Guinn names Burdette energy advisor
By Office of Governor Kenny Guinn*1

Governor Kenny Guinn of Nevada announced today the appointment of Richard Burdette as his energy advisor and director of Nevada's Office of Energy.*2

"With Dick's background as an economist, engineer and his experience in the regulatory process, he will serve the citizens of Nevada well," Governor Guinn said. "I am looking forward to working with Dick on addressing the state's energy issues."

Burdette, 60, will earn $93,331.93. He replaces Carl Linvill, who was appointed by Governor Guinn to the Public Utilities Commission (PUC).

"It is a privilege to serve Governor Guinn," Burdette said. "I will work with the Governor to ensure that Nevada makes the right energy policy decisions."

Burdette comes to the Governor's office from the PUC staff, where he was the manager of resource and market analysis. He was responsible for review of electric utility resource planning, electric and natural gas purchasing practices, rate proposals and financial matters; telecommunications regulations; and the supervision of professional engineers and regulatory economists.

Prior to working for the PUC, Burdette was a consultant to several regulated industries and served as a Legislative Assistant in the U.S. Senate and as a public affairs officer and Acting Deputy Assistant Secretary in the U.S. Department of Transportation.

Burdette served in the U.S. Navy aboard the nuclear submarine Guardfish (SSN-612) and as an instructor and administrator at the Naval Nuclear Power School. He graduated from the U.S. Naval Academy, with merit, and completed graduate level training for his nuclear assignments. He also graduated from the University of Delaware with a Master of Arts degree in Quantitative Economics.

In 2001 the Nevada State Legislature created the Office of Energy (NSOE), including the naming of a Director. The legislation, when combined with earlier statutes, provided for general duties including: energy and energy conservation, preparation of petroleum allocation and rationing plans (including administration of federal allocation programs), authorization to create regulations regarding energy conservation in buildings, administration of federal energy grant programs, and general provisions related to conflicts of interest. During the past session, the Legislature authorized the NSOE to develop a program and distribute funds to install or improve net metering installations. The 2003 Legislature also created the Task Force for Renewable Energy and Energy Conservation.*3

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References

*1. Dr. Kenny Guinn is the Governor of Nevada, U. S. A..
*2. Office of the Governor. 'A message from Governor Kenny C. Guinn -- February 20, 2004,' "An email from the Office of Governor Kenny Guinn to Dr. Tony Lei," (February 20, 2004), Carson, Nevada: Office of Governor Kenny Guinn.
*3. Ibid.