References

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduaute School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Atorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Sheriff William Young
Chairmen of CCDAPCC
(702) 255-9058
--------------------------------------------------------------------------------------------------

Resume the booming tourism for our Silver State through educational, economic, and cultural cooperation and development with foreign countries
By Rory Reid, Cheryl Moss, and Tiffany Chang

"The Executive Meeting of Clark County District Attorney and Police Civil Commission (CCDPACC) of Washington Business and Technology Institute (WBTI) was held at the Zax Restaurant of Golden Nugget Casino and Hotel in Las Vegas on July 9, 2003. As Secretary General of this Commission, I'm challenged to have good work performance on its creed to better the quality of life of all our residents and visitors of Nevada," said Cheryl Moss, Distrct Judge of Family Court of Nevada.

We are endeavoring to resume the booming tourism for our Silver State through educational, economic, and cultural cooperation and development with foreign countries after the 911 and SARS. Under the supports from the administrative, juridical, and legislative authorities of this State, Deans of Graduate School of Business and Public Administration Dr. E. Lee Bernick and Dr. G. Keong Leong, Director of Public Administration Institution Dr. William N. Thompson, and Director of Culture Institution Dr. Sue Fawn Chung together with all the faculty members of WBTI will have a good potentiality to advance the contribution to our people of this Silver State.*1

In meeting with the large and growing population of public employees, Washington Business and Technology Institute (WBTI) will open its training and graduate programs for the increasing graduate study and research needs of employees, executives, administrators, and owners of the private and public companies, Institutions, and organizations. to emphasize the balance of the practicality and theoraticality of the programs, the Graduate School of Business and Public Administration (GSBPA) of WBTI has supported by many high-ranking officials of Nevada in offering thier times, experiences, and knowledge to teach.*2

The MPA/SME Certificate Program are designed on the basis of theoreticality and practicality for public administration. This has marked again the milestone of practical and educational cooperation between UNLV and WBTI. Learning through teaching is a good philosophy of a happy and successful life style. It's my precious opportunity and honor to be an Adjunct Assistant Professor of GSBPA. In utilizing both of my knowledge and experience, I'm challenged and happy to share the learning and teaching process on Criminal Law together with our graduate students from China, Taiwan, and Singapore in the classrooms offered by UNLV," said Judge Bert Brown who has been voted as the best municipal judge.*3

" As a District Judge of Nevada, it's my honor to announce the installation of the adjunct faculty members of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) as the following: Dean of the Public Administration Division: Dr. E. Lee Bernick;Dean of the Business Administration Division; Dr. Keong Leong; Professor of Administrative Strategies: Dr. Shelley Berkley and Dr. Dina Titus; Associate Professor of Criminal Law: Dr. Valorie Vega; Associate Professor Social Work: Dr. An-pyng Sun; Assistant Professor of Business Law: Dr. Rory Reid; Assistant Professors of Criminal Law: Dr. Toy Gregory, Dr. Bert Brown, and Dr. Abbi Silver; Assistant Professor of Management Accounting: Oscar Jornacion, M. B. A., C. P. A; and Honorary Director of Chinese Publicity: Jimmy Hsu," District Judge Valorie Vega announced during the Symposium held by WBTI on May 19, 2003 in Las Vegas.

"It's really a challenge to me to integret my knowledge and experience for teaching. I'll have this precious opportunity to extend my effort for community service through my prfessionalism. I'm honor also to be the number 35,000 viewer of WBTI website which is brought to you by reviewjournal.com through http://communitylink.kozcom/lvrj/wbti," said District Judge of Nevada Mark Denton at the time when he acknowleged his appointment as an Adjunct Associate Professor of GSBPA of WBTI.

"The mission of this School will emphasize the humanitarian orientation of public administration and the social responsibility of business management. Through academic entrepreneurship, we may expect the endeavor of this School for the community service based on humane spirit, led by Chairperson Elaine Chao of WBTI," said Dr. Dina Titus, Professor of Administrative Strategies in GSBPA.*4

The Summer 2003 Symposium of WBTI was held at Zax Restaurant of Golden Nugget Casino and Hotel on May 19, 2003 in Las Vegas. The theme of this mini symposium is: The Entrepreneurship of MPA/SME Certificates Program for the people of English and Chinese Speaking.

"To encourage the cooperation and development of English and Chinese speaking countries with Nevada has been particularly important to our country at this critical period of time. The establishment of GSBPA will launch our effort that emphasize the value of educational excellence and academic entrepreneuship. We're forecating the smooth and efficient growth of this School together with the growth of the tourism industry and the economy of Nevada after 911 and SARS," Dr. E. Lee Bernick, Dean of GSBPA and Professor and Chair of the Public Administration Department of UNLV said at the Summer 2003 Symposium and Dinner Party held by WBTI at the Zax Restaurant of Golden Nugget Casino on May 19, 2003 in Las Vegas.

A large and growing populationn of business employees has been a trend of the expending business and institutional organizations since the participations of WTO by several Asian countries and the coming Olympic Games to hold in China. The Management Department of UNLV and the Graduate School of Business and Public Administration (GSBPA) of WBTI thus offer a Degree Program in Management as Master of Business Administration for Presidents and Key Exectives (MBA/PKE) to meet the increasing educational requirements of the small and medium business owners and the special educational needs for key executives and managers of companies. It orients to offer an awareness and understanding of the complex managerial and organizational contexts within which business owner, organizational executives, and institutional managers make and implement policies and decisions. It seeks also to provide general technical competence in using the tools of management through modern management information system, creative multimedia methodology, and innovative educational technology. This program has been designed through the American spirit of its MBA system and philosophy efficiently for the needs of both English and Chinese speaking people of China, Taiwan, and Singapore. Following the entrepreneourship help America become the world most leading and strong figure, the emphasis of this program is expecting to inspire and bring the boom of economic development of the countries all together arround the world!

"As a graduate school in business, I'll put more emphasis both on values of theoreticality and practicality for it," said Dean Keong Leong, Division of Business Administration of GSBPA in the Symposium.

"Asian Pacific American have made profound contributions to American life, including the arts, economy, education, science, technology, politics, and sport. This community was here to help build trascontinental railroad, to serve in the Civil War, and to develop the lastest Internet technology. I'm pleased to assure all you leaders of the community here today that I'll continue working to preserve and advance the heritage and value of Asian Americans. I'll put my effort to reach out and address issues of importance to the Asian American community, including the economy, education, safety, racial profiling and hate crime, and immigration, among others. I'd like also to show my appreciation of all your accomplishments and contributions to the American way of life and your outstanding participation in the political, business, and educational processes. It's my pleasure to accept the honor as Professor of Administrative Strategies of the Graduate School of Business and Public Administration of Washington Business and Technology Institute," said Harry Reid, U. S. Senator and Assistant Democratic Leader of the Senate at the Asian American Leaders Tea with United States Senator Harry Reid on May 31, 2003 at Korean Garden B. B. Q. House in Las Vegas.

WBTI held a special reunion dinner party for its most extinguish website visitors at Zax Restaurant of Golden Nugget Casino and Hotel on May 29, 2003. The theme of the Party was: The Advancement, Entrepreneurship, and Contribution of the communitylink of Las Vegas Review-Journal.com for Nevada. The newest number among it visitors has been owned by District Judge Nancy Saitta at #36,837 on November 17, 2003.

"Visitors of the WBTI website (http://communitylink.reviewjournal.com/lvrj/ wbti) are rapidly climbing in numbers since the establishment of the Graduate School of Business and Public Administration (GSBPA) of WBTI on March 12, 2003. To date, visitors to the WBTI website have already exceeded 24,338. I'm pleased to own the visitors number of 23,337. I share the same idea as mentioned by Dr. E. Lee Bernick that 'To encourage the cooperation and development of English and Chinese speaking countries with Nevada has been particularly important to our country at this critical period of time. The establishment of GSBPA will launch our effort that emphasizes the value of humane and administrative orientation. The creed of this School is both on the spirit of educational excellence and academic entrepreneurship, '" Theresa Malone, Elected Member of the Board of Education of Nevada said at the Dinner Party held by WBTI at the Carson Coffee Shop of Golden Nugget Casino and Hotel in Las Vegas on June 4, 2003.

"As Director of Public Administration Institution (PAI) of WBTI, it's my privilege to share a leadership role with Dr. Tony Lei and to have the wonderful cooperation of all the faculty since PAI's establishment. Innovative in integrating his experience in institutional management and spiritual value in education, Dr. Tony Lei's wisdom and efforts towards community service and academic endeador have been very valuable. We expect the forthcoming work performance of Pan Pacific and Asian American Forum founded by this Institute to help improve the quality of life of the people and contribue to he prosperity of this State," said Dr. William thompson. Bill is former Chairman and now Professor of the Department of Public Administration of UNLV. His son married a beautiful Chinese girl in Mongloria years ago. He plans to write a book for WBTI to publish both in English and Chinese.

"Our spirit of endeavor is to help Southern Nevada be a country of the people, by the people, and for the people where our and our future generations may have a better opportunity to live a happy and successful life," said Rory Reid, Clark County Commissioner, at the Event and Party at the Zax Restaurant of Golden Nugget Casino and Hotel on September 17, 2003. To pay a special tribue to Nevada Controller Kathy Augustine; Justice of Supreme Court Bill Maupin; Commissioner of Clark County Rory Reid; Sheriff of Southern Nevada Bill Young; District Judges Mark Denton, Valorie Vega, Jessie Walsh, Jackie Glass; and Chief Judge of Las Vegas Toy Gregory; the Event and Party was held by WBTI. The theme was: Light Candles along the Silver Stream of Southern Nevada with Clark County District Attorney and Police Civil Commission (CCDPACC).

"Freedom, democracy, and Justice have constituted a legacy that we should keep, not because it is a legacy, but because it is right and justice. It has made the United States of America the freest and most prosperous country in history. It's our responsibility to join the effort together in making Nevada one of the peaceful, happy, and prosperous state of America through the cooperation and development of culture, tourism, business, and education with our foreign countries." said Lorraine Hunt, Lt. Governor of Nevada, for the Thai Performing Arts - Appreciation Day 2003. The Event and Party was held at the Charleston Height Arts Center on September 16, 200, co-sponsored by WBTI, Arcata Associates, Kids for a Better Society, among others.

Commission Rory Reid has been recommended by WBTI as a Special Guest of Nevada Expo Mission to China. "I'm honored to be invited in this Mission. I believe that it'll allow us to diversify our economy with tourism and investment and increase understanding between our countries," Rory talked to Dr. Tony Lei at the time when the Commissioner was informed by him at his Law Office in Las Vegas on April 23, 2003.*5
----------------------------------------------------------------------------------
References

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduaute School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Atorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Sheriff William Young
Chairmen of CCDAPCC
(702) 255-9058
--------------------------------------------------------------------------------------------------

Resume the booming tourism for our Silver State through educational , economic, and cultural cooperation and development with foreign countries
By Rory Reid, Cheryl Moss, and Tiffany Chang

"The Executive Meeting of Clark County District Attorney and Police Civil Commission (CCDPACC) of Washington Business and Technology Institute (WBTI) was held at the Zax Restaurant of Golden Nugget Casino and Hotel in Las Vegas on July 9, 2003. As Secretary General of this Commission, I'm challenged to have good work performance on its creed to better the quality of life of all our residents and visitors of Nevada," said Cheryl Moss, Distrct Judge of Family Court of Nevada.
We are endeavoring to resume the booming tourism for our Silver State through educational, economic, and cultural cooperation and development with foreign countries after the 911 and SARS. Under the supports from the administrative, juridical, and legislative authorities of this State, Deans of Graduate School of Business and Public Administration Dr. E. Lee Bernick and Dr. G. Keong Leong, Director of Public Administration Institution Dr. William N. Thompson, and Director of Culture Institution Dr. Sue Fawn Chung together with all the faculty members of WBTI will have a good potentiality to advance the contribution to our people of this Silver State.*1
In meeting with the large and growing population of public employees, Washington Business and Technology Institute (WBTI) will open its training and graduate programs for the increasing graduate study and research needs of employees, executives, administrators, and owners of the private and public companies, Institutions, and organizations. to emphasize the balance of the practicality and theoraticality of the programs, the Graduate School of Business and Public Administration (GSBPA) of WBTI has supported by many high-ranking officials of Nevada in offering thier times, experiences, and knowledge to teach.*2
The MPA/SME Certificate Program are designed on the basis of theoreticality and practicality for public administration. This has marked again the milestone of practical and educational cooperation between UNLV and WBTI. Learning through teaching is a good philosophy of a happy and successful life style. It's my precious opportunity and honor to be an Adjunct Assistant Professor of GSBPA. In utilizing both of my knowledge and experience, I'm challenged and happy to share the learning and teaching process on Criminal Law together with our graduate students from China, Taiwan, and Singapore in the classrooms offered by UNLV," said Judge Bert Brown who has been voted as the best municipal judge.*3
" As a District Judge of Nevada, it's my honor to announce the installation of the adjunct faculty members of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) as the following: Dean of the Public Administration Division: Dr. E. Lee Bernick;Dean of the Business Administration Division; Dr. Keong Leong; Professor of Administrative Strategies: Dr. Shelley Berkley and Dr. Dina Titus; Associate Professor of Criminal Law: Dr. Valorie Vega; Associate Professor Social Work: Dr. An-pyng Sun; Assistant Professor of Business Law: Dr. Rory Reid; Assistant Professors of Criminal Law: Dr. Toy Gregory, Dr. Bert Brown, and Dr. Abbi Silver; Assistant Professor of Management Accounting: Oscar Jornacion, M. B. A., C. P. A; and Honorary Director of Chinese Publicity: Jimmy Hsu," District Judge Valorie Vega announced during the Symposium held by WBTI on May 19, 2003 in Las Vegas.
"It's really a challenge to me to integret my knowledge and experience for teaching. I'll have this precious opportunity to extend my effort for community service through my prfessionalism. I'm honor also to be the number 35,000 viewer of WBTI website which is brought to you by reviewjournal.com through http://communitylink.kozcom/lvrj/wbti," said District Judge of Nevada Mark Denton at the time when he acknowleged his appointment as an Adjunct Associate Professor of GSBPA of WBTI.
"The mission of this School will emphasize the humanitarian orientation of public administration and the social responsibility of business management. Through academic entrepreneurship, we may expect the endeavor of this School for the community service based on humane spirit, led by Chairperson Elaine Chao of WBTI," said Dr. Dina Titus, Professor of Administrative Strategies in GSBPA.*4
The Summer 2003 Symposium of WBTI was held at Zax Restaurant of Golden Nugget Casino and Hotel on May 19, 2003 in Las Vegas. The theme of this mini symposium is: The Entrepreneurship of MPA/SME Certificates Program for the people of English and Chinese Speaking.
"To encourage the cooperation and development of English and Chinese speaking countries with Nevada has been particularly important to our country at this critical period of time. The establishment of GSBPA will launch our effort that emphasize the value of educational excellence and academic entrepreneuship. We're forecating the smooth and efficient growth of this School together with the growth of the tourism industry and the economy of Nevada after 911 and SARS," Dr. E. Lee Bernick, Dean of GSBPA and Professor and Chair of the Public Administration Department of UNLV said at the Summer 2003 Symposium and Dinner Party held by WBTI at the Zax Restaurant of Golden Nugget Casino on May 19, 2003 in Las Vegas.
A Large and growing population of business employees has a trend of the expending business and institutional organizations since the participations of WTO by several Asian countries and the coming Olympic Games to hold in China. The Management Department of UNLV and the Graduate School of Business and Public Administration (GSBPA) of WBTI thus offer a Degree Program in Management as Master of Business Administration for Presidents and Key Exectives (MBA/PKE) to meet the increasing educational requirements of the small and medium business owners and the special educational needs for key executives and managers of companies. It orients to offer an awareness and understanding of the complex managerial and organizational contexts within which business owner, organizational executives, and institutional managers make and implement policies and decisions. It seeks also to provide general technical competence in using the tools of management through modern management information system, creative multimedia methodology, and innovative educational technology. This program has been designed through the American spirit of its MBA system and philosophy efficiently for the needs of both English and Chinese speaking people of China, Taiwan, and Singapore. Following the entrepreneourship help America become the world most leading and strong figure, the emphasis of this program is expecting to inspire and bring the boom of economic development of the countries all together arround the world!
"As a graduate school in business, I'll put more emphasis both on values of theoreticality and practicality for it," said Dean Keong Leong, Division of Business Administration of GSBPA in the Symposium.
" Asian Pacific American have made profound contributions to American life, including the arts, economy, education, science, technology, politics, and sport. This community was here to help build trascontinental railroad, to serve in the Civil War, and to develop the lastest Internet technology. I'm pleased to assure all you leaders of the community here today that I'll continue working to preserve and advance the heritage and value of Asian Americans. I'll put my effort to reach out and address issues of importance to the Asian American community, including the economy, education, safety, racial profiling and hate crime, and immigration, among others. I'd like also to show my appreciation of all your accomplishments and contributions to the American way of life and your outstanding participation in the political, business, and educational processes. It's my pleasure to accept the honor as Professor of Administrative Strategies of the Graduate School of Business and Public Administration of Washington Business and Technology Institute," said Harry Reid, U. S. Senator and Assistant Democratic Leader of the Senate at the Asian American Leaders Tea with United States Senator Harry Reid on May 31, 2003 at Korean Garden B. B. Q. House in Las Vegas.
WBTI held a special reunion dinner party for its most extinguish website visitors at Zax Restaurant of Golden Nugget Casino and Hotel on May 29, 2003. The theme of the Party was: The Advancement, Entrepreneurship, and Contribution of the communitylink of Las Vegas Review-Journal.com for Nevada. The newest number among it visitors has been owned by District Judge Nancy Saitta at #36,817 on November 17, 2003. "Visitors of the WBTI website (http://communitylink.reviewjournal.com/lvrj/ wbti) are rapidly climbing in numbers since the establishment of the Graduate School of Business and Public Administration (GSBPA) of WBTI on March 12, 2003. To date, visitors to the WBTI website have already exceeded 24, 338. I'm pleased to own the visitors number of 23,337. I share the same idea as mentioned by Dr. E. Lee Bernick that 'To encourage the cooperation and development of English and Chinese speaking countries with Nevada has been particularly important to our country at this critical period of time. The establishment of GSBPA will launch our effort that emphasizes the value of humane and administrative orientation. The creed of this School is both on the spirit of educational excellence and academic entrepreneurship, '" Theresa Malone, Elected Member of the Board of Education of Nevada said at the Dinner Party held by WBTI at the Carson Coffee Shop of Golden Nugget Casino and Hotel in Las Vegas on June 4, 2003. "As Director of Public Administration Institution (PAI) of WBTI, it's my privilege to share a leadership role with Dr. Tony Lei and to have the wonderful cooperation of all the faculty since PAI's establishment. Innovative in integrating his experience in institutional management and spiritual value in education, Dr. Tony Lei's wisdom and efforts towards community service and academic endeador have been very valuable. We expect the forthcoming work performance of Pan Pacific and Asian American Forum founded by this Institute to help improve the quality of life of the people and contribue to he prosperity of this State," said Dr. William thompson. Bill is former Chairman and now Professor of the Department of Public Administration of UNLV. His son married a beautiful Chinese girl in Mongloria years ago. He plans to write a book for WBTI to publish both in English and Chinese.
"Our spirit of endeavor is to help Southern Nevada be a country of the people, by the people, and for the people where our and our future generations may have a better opportunity to live a happy and successful life," said Rory Reid, Clark County Commissioner, at the Event and Party at the Zax Restaurant of Golden Nugget Casino and Hotel on September 17, 2003. To pay a special tribue to Nevada Controller Kathy Augustine; Justice of Supreme Court Bill Maupin; Commissioner of Clark County Rory Reid; Sheriff of Southern Nevada Bill Young; District Judges Mark Denton, Valorie Vega, Jessie Walsh, Jackie Glass; and Chief Judge of Las Vegas Toy Gregory; the Event and Party was held by WBTI. The theme was: Light Candles along the Silver Stream of Southern Nevada with Clark County District Attorney and Police Civil Commission (CCDPACC).
"Freedom, democracy, and Justice have constituted a legacy that we should keep, not because it is a legacy, but because it is right and justice. It has made the United States of America the freest and most prosperous country in history. It's our responsibility to join the effort together in making Nevada one of the peaceful, happy, and prosperous state of America through the cooperation and development of culture, tourism, business, and education with our foreign countries." said Lorraine Hunt, Lt. Governor of Nevada, for the Thai Performing Arts - Appreciation Day 2003. The Event and Party was held at the Charleston Height Arts Center on September 16, 200, co-sponsored by WBTI, Arcata Associates, Kids for a Better Society, among others.
Commission Rory Reid has been recommended by WBTI as a Special Guest of Nevada Expo Mission to China. "I'm honored to be invited in this Mission. I believe that it'll allow us to diversify our economy with tourism and investment and increase understanding between our countries," Rory talked to Dr. Tony Lei at the time when the Commissioner was informed by him at his Law Office in Las Vegas on April 23, 2003.*5
----------------------------------------------------------------------------------
References

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduaute School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Atorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Sheriff William Young
Chairmen of CCDAPCC
(702) 255-9058
--------------------------------------------------------------------------------------------------
Some good personal traits for an individual to be successful in business
By Tiffany Chang

"After an investigative research on a person's character, scholars found that personal traits play a very important role in helping business executives and leaders to be successful. They found out that persons who are leaders should have wisdon and talent. These people have a broader interest and aptitude. They are good in self expression and public communication. Possibly, the most vivid fact to be felt by everyone is that, these persons all have a strong inner desire to pursue business accomplishment and have their good performance recognized," said Dr. Tony Lei, President of Washington Business and Technology Institute (WBTI).
" Among various business organizations, a research was conducted on the work performance of the American college graduates. It revealed that the following personal traits are important for the success of their business: (1) Ability to get along with people. (2) Ability to get things done. (3) Intelligence. (4) Desire for advancement. (5) Human relations skills. (6) Leading and administrative abilities. (7) Communication skills. (8) Ability to take important task. (9) Judgment. (10) Responsibility. (11) Decisions. (12) Adaptability. (13) Dependability. (14) Loyalty. (15) Vision. (16) Imagination."*1
As a supervisor or manager inbusiness, there are certain techniques that you can use to improve your effectiveness to have telephone conversational skills:"(1) Answer your phone promptly. (2) Identify yourself and your company immediately. (3) Be friendly. (4) Have all your necessary resources available. (5) Indicate your regret or appreciation when applicable. (6) Use caller's name if it's offered. (7) Express your willingness to help. (8) Don't interrupt your customer. (9) Get as much information as you can. (10) Be understandable in your communication. (11) Be accurate and complete when giving information. (12) Be easy to deal with."*2
We would also like to list 12 effective and 13 ineffective telephone techniques in business. A. 12 effective talent : (1) Smile. (2) Speak clearly and concisely. (3) Be enthusiatic. (4) Lower your voice pitch (5) Talk positive. (6) Be prepared for objections. (7) Talk directly into the mouthpiece. (8) Consider your customer's personality. (9) Speak in terms of benefits. (10) Discuss rather than tell. (11) Always thank the listener for his time. (12) Follow up if necessary."*3
B. 13 ineffective telephone skills are: (1) Frowning. (2) Muttering. (3) Sounding tired.(4) Speaking in monotone. (5) Being negative. (6) Being over confident. (7) Holding the telephone under your chin. (8) Rambling. (9) Making accusatory remarks. (10) Arguing. (11) Hanging up abruptly. (12) Forgetting to thank the listener. (13) Try to talk and do something else at the same time."*4
To be successful in business, we need to have positive thinking traits. There are 12 personal traits that characterize a positive thinker: Optimism, Enthusiam, Belief, Intelligence, Courage, Integrity, confidence, Judgement, Persistence, Liveliness, Vision, and Desire to excel.*5
Develop a clear vision of our prefered future, then get focused on key activities and efforts that take us in that direction. We shall see performance gains, achieve our goals, and have a happier and more successful practice. By persuing our own personal strategic plans with love and service, we will increase our energies, motivations, satisfactions, happiness, and the worthy value of our lives in business.

-------------------------------------------------------------------
References

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduaute School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Atorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Sheriff William Young
Chairmen of CCDAPCC
(702) 255-9058
--------------------------------------------------------------------------------------------------

Golden words of wisdom for positive thinking*1
By Tiffany Chang

"People worry about the huge amount of creativity that is wasted---lost forever---because talented people are prevented from giving their best by their lack of ability to influence others effectively," wrote Dr. Ken Blanchard in the 'Foreword' of the book entitled "Winning Ways," written by Dick Lyles.*2 "The business world has changed; organizations are getting flatter and more networked. Today, the key to success is one's ability to exercise peer leadership. The most successful individuals shine because of their ability to influence, empower, and energize others. In essence, they embody the principles and practices of Winning Ways."

"Rapid changes in technology and global competition have combined to reshape the corporate landscape. Corporate management has responnded to these changes by iniatating sweeping changes. The introduction of new technology may be touted as a productivity booster and turn out instead to be a total bust. Whatever the problem may be, you're the one who has to deal with it on a daily basis. Even when new ideas are well thought out, there are still problems in putting them into practice within your group," George Fuller wrote in the 'Introduction' of his book, "Win/win management: leading people in the new workplace."*3

There are lots of common headaches most of supervisors and leaders have to confront. "It's easy to understand how the broad scope these problems can easily lead to a less than steller attitude toward your job. However, adoping a sense of futility only serve to make matters worse. On the other hand, maintain a positive attitude helps you place things in perspective and can make coping eith problems a lot easier to do."*4

To initiate our programs more effectively for the people and communities who are interested to participate the programs, we need to emphasize the spirit of positive attitude and positive thinking. The following are words of wisdom which are worth reading collected by the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI):

***"Few things help an individual more than to place responsibility upon him and to let him know that you trust him." --- Booker T. Washington
***"The reward for work well done is the opportunity to do more." --- Jonas Salk, MD
***"Those who trust us, educate us." --- George Eliot
***"Watch your thought, for they become words. Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny."*5
***"Art is the signature of civilizations," --- Beverly Sills
***Jesus said, "Everyone who bears these words of mine and puts them into practice is like a wise man who built his house on the rock. The rain came down, the streams rose, and the winds blew and beat against that house; yet it did not fall, because it had its foundation on the rock." --- Matthew 7:24-25 "Bible"
***"A book is a success when people who haven't read it pretend they have."
--- Los Angeles Times Syndicate
***"Anything you're good at contribute to happiness." --- Bertrand Russell
***"He who never made a mistake never made a discovery." --- Samuel Smiles
@*****
***If you call out for insight
and cry aloud for understanding,
and if you look for it as for silver
and search for it as for bidden treasure,
then you will understand the fear of the LORD
and find the knowledge of God.
For the LORD gives wisdom,
and from his mouth come
knowledge and understanding.
--- Job 28:28 "Bible"
***"Reserach is formalized curiosity. It is poking and prying with a purpose." --- Zora Neale Hurston
***"The naked truth is always better than the best-dressed lie." --- Ann Landers
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Autumn is a second spring when every leaf is a flower." --- Albert Camus
***"The secret of joy in work is contain in one word -- excellence. To know how to do something well is to enjoy it." --- Pearl Buck
***"Management is nothing more than motivating other people." --- Lee Iacocca
***"Imagination is more important knowledge. --- Ablbert Einstein
***"No great artist ever sees things as they really are. If he did, he would cease to be an artist." --- Oscar Wilde
***"A man is not finished when he is defeated. He is finished when he quits." --- President R. M. Nixon
***"The only way of discovering the limits of the possible is to venture a little way past them into the impossible." --- Arthur C. Clarke
***"What would life be if we had no courage to attemp anything." --- Vincent Van Gogh
***"If a window of opportunity appears, don't pull down the shade." --- Tom Peters
***"If your ship doesn't come in, swim out to it!" --- Jonathan Winters
***"If you can find a path with no obstacles, it probably doesn't lead anywhere." ---Frank A. Clark
***"Pay peanuts and you get monkeys." --- Anonymous
***"Small opportunities are often the beginging of great enterprises." --- Demosthenes
***"The trees that are slow to grow bear the best fruit." --- Moliere
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Freedom is the oxygen of the soul." --- Moshe Dayan
***"Plans fail for lack of counsel, but with many advisers they succeed." --- Proverbs 15 : 22 "Bible"

-----------------------------------------------------------------------
References

*1 WBTI, GSBPA. (2003) 'Words of wisdom which are worth reading,' " Newsbrief of WBTI". Las Vegas, Nevada: WBTI.
*2. Blanchard, Ken. (2000). "Winning Ways". New York, N. Y.: G. P. Putnam's Sons.
*3. Fuller, George. (1998). "Win/win management: leading people in the new workplace". London: Prentice Hall, Inc.
*4. Ibid.
*5. Lei, Becky. (2003). "Super E. Q. Onece for All". Taipei, Taiwan: Spring Publishing Co.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduaute School of Business and Public Administration
Dr. Sue Fawn Chung
Director of Culture Institution
Justice of the Supreme Court William Maupin, Atorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Sheriff William Young
Chairmen of CCDAPCC
(702) 255-9058
--------------------------------------------------------------------------------------------------

*****Words of wisdom which are worth for reading***** By GSBPA of WBTI

"Rapid changes in technology and global competition have combined to reshape the corporate landscape. Corporate management has responnded to these changes by iniatating sweeping changes. The introduction of new technology may be touted as a productivity booster and turn out instead to be a total bust. Whatever the problem may be, you're the one who has to deal with it on a daily basis. Even when new ideas are well thought out, there are still problems in putting them into practice within your group," George Fuller wrote in the 'Introduction' of his book, "Win/win management: leading people in the new workplace."*1

There are lots of common headaches most of supervisors and leaders have to confront. "It's easy to understand how the broad scope these problems can easily lead to a less than steller attitude toward your job. However, adoping a sense of futility only serve to make matters worse. On the other hand, maintain a positive attitude helps you place things in perspective and can make coping eith problems a lot easier to do."*2

To initiate our programs more effectively for the people and communities who are interested to participate the programs, we need to emphasize the spirit of positive attitute and positive thinking. The following are words of wisdom which are worth reading collected by the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI):

***"Few things help an individual more than to place responsibility upon him and to let him know that you trust him." --- Booker T. Washington
***"The reward for work well done is the opportunity to do more." --- Jonas Salk, MD
***"Those who trust us, educate us." --- George Eliot
***"Art is the signature of civilizations," --- Beverly Sills
***Jesus said, "Everyone who bears these words of mine and puts them into practice is like a wise man who built his house on the rock. The rain came down, the streams rose, and the winds blew and beat against that house; yet it did not fall, because it had its foundation on the rock." --- Matthew 7:24-25 "Bible"
***"A book is a sucess when people who haven't read it pretend they have."
--- Los Angeles Times Syndicate
***"Anything you're good at contribute to happiness." --- Bertrand Russell
***"He who never made a mistake never made a discovery." --- Samuel Smiles
@*****
***If you call out for insight
and cry aloud for understanding,
and if you look for it as for silver
and search for it as for bidden treasure,
then you will understand the fear of the LORD
and find the knowledge of God.
For the LORD gives wisdom,
and from his mouth come
knowledge and understanding.
--- Job 28:28 "Bible"
***"Reserach is formalized curiosity. It is poking and prying with a purpose." --- Zora Neale Hurston
***"The naked truth is always better than the best-dressed lie." --- Ann Landers
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Autumn is a second spring when every leaf is a flower." --- Albert Camus
***"The secrette of joy in work is contain in one word -- excellence. to know how to do something well is oto enjoy it." --- Pearl Buck
***"Management is nothing more tnan moivating other people." --- Lee Iacocca
***"Imagination is more important knowledge. --- Ablbert Einstein
***"No great artist ever sees things as they really are. If he did, he would cease to be an artist." --- Oscar Wilde
***"A man is not finished when he is defeated. He is finished when he quits." --- President R. M. Nixon
***"The only way of discovering the limits of the possible is to venture a little way past them into the impossible." --- Arthur C. Clarke
***"What would life be if we had no courage to attemp anything." --- Vincent Van Gogh
***"If a window of opportunity appears, don't pull down the shade." --- Tom Peters
***"If your ship doesn't come in, swim out to it!" --- Jonathan Winters
***"If you can find a path with no obstacles, it probably doesn't lead anywhere." ---Frank A. Clark
***"Pay peanuts and you get monkeys." --- Anonymous
***"Small opportunities are often the beginging of great enterprises." --- Demosthenes
***"The trees that are slow to grow bear the best fruit." --- Moliere
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Freedom is the oxygen of the soul." --- Moshe Dayan
***"Plans fail for lack of counsel, but with many advisers they succeed." --- Proverbs 15 : 22 "Bible"
-----------------------------------------------------------------------
References

*1. Fuller, George. (1998). "Win/win management: leading people in the new workplace". London: Prentice Hall, Inc.
*2. Ibid.

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Sheriff William Young
Chairmen of CCDAPCC
(702) 255-9058
-------------------------------------------------------------------------------------------------
To promote customer service we need the Certificate of Executive Host
as a good program
By Tiffany Chang

In our ever-changing world of casino gaming, the front-line casino employees hold important roles to a casino property's success. Customers will come to see your operation because of your amenities. They will play because of your people. There is a tremendous need to teach employees skills in the casino industry. Customer service is not astruism, it is simply good business. Any casino execuutive that underestimates its importance seriously jeopardizes his company's future. At the present and in the future, we need to inspire the importance of customer service as the key to long-term profitability for our gaming industry.*1
"Too often executives in the gaming industry see the cost side of doing business as zero-sum game. Each dollar they spend is viewed as one dollar taken away from the bottom-line profit. One dollar given, one dollar lost. Quid pro quo (Something given or received for something else.). So the cost of customer service programs may be seen by money lost. They may think, "Save the money, retain the earnings." But there is a short-sightedness in this way of thinking. Some things in the casino business may be zero-sum games, but investments in customer service are activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patroage. We wish to emphazsize this aspect of customer service throughtout our book. That is why we chose to entitle our book Casino Customer Service = The WIN WIN Game," stated in the Foreword of a popular book.*2 The book, "Casino Customer Service --- The Win Win Game," was written by Dr. William Thompson*3 and Ms. Michele Comeau. What the book is really about is customers -- winning their allegiance and keeping it. The successful casino executive must deliver exemplary customer service and bottomline performance are to be reliazed in today's gaming markets. Customer service is the sine qua non ( An absolutely indispensable or essential thing.) of today's successful casino operations.
There are many good reasons why gaming establishments should shower extra attention on existing and repeat customers. Gimmicks and high-cost marketing win the first-time customer. Good service keeps the established customers. It cost more than five times as much as to win a new customer as it does to keep an old one. Good service is by far the better bargain for the casino.*4
"Lots of managerial personals I had in relations in Southestern Asia countries could bring many valuable customers from those countries both in travelling and gaming to Las Vegas. Through a certificate of Executive Host Program we may train them and bring prosperious business to this Silver State. To start with the program, I may recruiting a lot of participants," suggested Jimmy Hsu at the Summer 2003 Symposium of the Graduate School of Business and Public Administration(GSBPA) of Washington Business and Technology Institute (WBTI). The mini symposium was held by WBTI at the Zax Restaurant of Golden Nugget Casino and Hotel on May 19, 2003 in Las Vegas.
Las Vegas is an entertainment capital as the best place to learn about casino and hotel management through its hospitality industry. With about 100,000 hotel rooms, hundreds of restaurants, resorts, conventions, and trade shows, Las Vegas is a living laboratory for the study of hotel administration. This program of our School is cooperated with UNLV to offer the Certificate Of Exective Host (COEH) for qualified professionals through training and education of hospitality. Dr. Keong Leong, Chairman of Department of Business, UNLV; and Dr. E. Lee Bernick, Chairman of Public Administration, UNLV are Deans of the School.
Participant may receive a Certificate of Executive Host (COEH) in meeting general requiement and successful completion of all the following courses plus a study paper:
1. Introduction to Hospitality Management
2. Human Resources & Personal Relations
3. Customer and Food Services
4. Financial and Quantitative Ananlysis
5. Principles and Practice in Casino and Gaming Management
6. Seminar on Hospitality
7. Field Trips to Casino
8. Professional Paper
The above proposal for the Certificate of Executive Host (COEH) was designed by the GSBPA of WBTI on July 2003. To promote customer service for the gaming industry, we need the Certificate Executive Host as a good program.
-----------------------------------------------------------
References

Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U. S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors.
U. S. Secretary of Labor Elaine Chao
Chairperson
Dr. Tony T. Lei
President
Dr. William N. Thompson
Director of Public Administration Institution
Dr. E. Lee Bernick and Dr. G. Keong Leong
Deans of Graduate School of Business and Public Administration
Justice of the Supreme Court William Maupin, Attorney General Brian Sandoval, and District Judge Stewart Bell, Honorary Chairmen of Clark County District Attorney and Police Civil Commission (CCDAPCC)
District Attorney David Roger and Sheriff William Young
Chairmen of CCDAPCC
(702) 255-9058
-------------------------------------------------------------------------------------------------
To promote customer service we need the Certificate of Executive Host
as a good program
By Tiffany Chang

"Too often executives in the gaming industry see the cost side of doing business as zero-sum game. Each dollar they spend is viewed as one dollar taken away from the bottom-line profit. One dollar given, one dollar lost. Quid pro quo (Something given or received for something else.). So the cost of customer service programs may be seen by money lost. They may think, "Save the money, retain the earnings." But there is a short-sightedness in this way of thinking. Some things in the casino business may be zero-sum games, but investments in customer service are activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patroage. We wish to emphazsize this aspect of customer service throughtout our book. That is why we chose to entitle our book Casino Customer Service = The WIN WIN Game," stated in the Foreword of a popular book.*1 The book, "Casino Customer Service --- The Win Win Game," was written by William Thompson and Michele Comeau. What the book is really about is customers -- winning their allegiance and keeping it. The successful casino executive must deliver exemplary customer service and bottomline performance are to be reliazed in today's gaming markets. Customer service is the sine qua non ( An absolutely indispensable or essential thing.) of today's successful casino operations.
There are many good reasons why gaming establishments should shower extra attention on existing and repeat customers. Gimmicks and high-cost marketing win the first-time customer. Good service keeps the established customers. It cost more than five times as much as to win a new customer as it does to keep an old one. Good service is by far the better bargain for the casino.*2
"Lots of managerial personals I had in relations in Southestern Asia countries could bring many valuable customers from those countries both in travelling and gaming to Las Vegas. Through a certificate of Executive Host Program we may train them and bring prosperious business to this Silver State. To start with the program, I may recruiting a lot of participants," suggested Jimmy Hsu at the Summer 2003 Symposium of the Graduate School of Business and Public Administration(GSBPA) of Washington Business and Technology Institute (WBTI). The mini symposium was held by WBTI at the Zax Restaurant of Golden Nugget Casino and Hotel on May 19, 2003 in Las Vegas.
Las Vegas is an entertainment capital as the best place to learn about casino and hotel management through its hospitality industry. With about 100,000 hotel rooms, hundreds of restaurants, resorts, conventions, and trade shows, Las Vegas is a living laboratory for the study of hotel administration. This program of our School is cooperated with UNLV to offer the Certificate Of Exective Host (COEH) for qualified professionals through training and education of hospitality. Dr. Keong Leong, Chairman of Department of Business, UNLV; and Dr. E. Lee Bernick, Chairman of Public Administration, UNLV are Deans of the School.
Participant may receive a Certificate of Executive Host (COEH) in meeting general requiement and successful completion of all the following courses plus a study paper:
1. Introduction to Hospitality Management
2. Human Resources & Personal Relations
3. Customer and Food Services
4. Financial and Quantitative Ananlysis
5. Principles and Practice in Casino and Gaming Management
6. Seminar on Hospitality
7. Field Trips to Casino
8. Professional Paper
The above proposal for the Certificate of Executive Host (COEH) was designed by the GSBPA of WBTI on July 2003. To promote customer service for the gaming industry, we need the Certificate Executive Host as a good program.
-----------------------------------------------------------
References