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NEVADA¡¦S MENTAL AND PUBLIC HEALTH CRISIS
By Dr. Kenny C. Guinn*1

As Governor, one of my priorities has been the health care needs of our citizens, which I noted in a recent guest column in the Las Vegas Sun. A fundamental part of any health care system revolves around the ability for people who have medical emergencies to have timely access to needed services.*2

Last month, this issue came to a head when Clark County Manager Thom Reilly proclaimed a state of emergency due to mental health patients overcrowding hospital emergency rooms. This issue, however, did not become a crisis overnight. In my budget presented to the 2003 Legislature, there were several initiatives to address the growing mental health needs in the Las Vegas area. They include: a new 150-bed psychiatric hospital scheduled to open in spring 2006; a second program for an assertive community treatment team; a mobile crisis team to visit local hospitals and help triage mental patients; expanded medication clinic services, residential supports and service coordination. Overall, the mental health budget increased 35 percent in southern Nevada for the 2004-2005 biennial budget.

Currently, there are only about 140 psychiatric hospital beds that are available to provide care to the adult population in the Las Vegas area, of which the state operates 103. These psychiatric beds serve a seriously mentally ill population estimated to be 5 to 6 percent of Nevada¡¦s population (between 75,000 to 90,000 people in the Las Vegas area). Four years ago, the number of psychiatric beds in the Las Vegas area was double this number (260 beds). Three local hospitals have closed 133 psychiatric beds since 2000, severely limiting southern Nevada¡¦s ability to handle the needs of the seriously mentally ill.

Clearly, the closure of private psychiatric beds and population growth alone have put extreme pressure on Nevada¡¦s public health care system. In December 2003, an average of 24 mentally ill patients were in local hospital emergency rooms waiting for admission to the state hospital. For some reason, 2004 has seen a tremendous increase, with average growing to 57 per day in June 2004 and peaking on July 9 of this year to more than 100. In July, the state responded by contracting Westcare, a local non-profit, to provide relief to hospital emergency rooms. Using emergency funding, Westcare, senior staff and hospital emergency room staff were able to transition about 100 patients out of the emergency rooms of southern Nevada.

Unfortunately, due to the limited nature of emergency funding, this resource is not available on an ongoing basis. Therefore, the state also used emergency funding to rehabilitate 28 beds on the southern Nevada mental health campus to help with overcrowding conditions. The Nevada State Legislature has been asked to provide funding to operate these beds and will make this decision on Aug. 12. I have urged them to provide the ongoing funding necessary.

We all must plan for future needs, including staffing more hospital beds at the state facility, providing more community-based resources and encouraging the private sector to provide mental health care in the community and in hospitals.*3

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References

*1. Dr. Kenny C. Guinn is the Governor of Nevada, U. S. A..
*2. Ofiice of the Governor. 'A Message from Governor Kenny C. Guinn - August 11, 2004,' " An e-mail from the Office of Governor Kenny Guinn to Dr. Tony Lei," (August 11, 2004), Carson City, Nevada: Office of Governor Kenny C. Guinn.
*3. Ibid.

***About Governor Kenny Guinn (by the Editor of this flier):

Kenny Guinn, 67, earned undergraduate and graduate degrees in Physical Education from Fresno State University and later obtained a doctorate in Education from Utah State University in Logan. He was named Superintendent of Schools in Clark County and served with distinction in that position until 1978.

In his work for the Clark County School District, Guinn was recognized as an effective administrator committed to educational excellence at a time when the county was experiencing exponential student growth. His service to Clark County students was honored when Kenny C. Guinn Junior High School was named for him.

In 1978, Guinn began applying his management skills in business as Administrative Vice President for Nevada Savings and Loan in Las Vegas, which later became PriMerit Bank. At PriMerit, he was appointed as Chairman of the Board of Directors of the Las Vegas-based bank. Soon thereafter, Guinn was recruited to the energy business as the President of Southwest Gas Corporation and eventually became Chairman of the Board of Directors of that utility in 1993.

In 1994, Guinn was recruited by the University of Nevada Board of Regents to serve as interim president of the University of Nevada-Las Vegas.

In addition to his one-year term at UNLV, Guinn served the state in leadership roles on a variety of committees and commissions, including the Clark County Community College Advisory Committee, the UNLV Foundation Board of Trustees, the White House Conference on Children and Youth, among others.

Guinn has also worked in his community in a variety of volunteer roles, ranging from involvement in the Boy Scouts and Pop Warner Football to the United Way of Southern Nevada and the Southern Nevada Independent Youth Athletic Association.

Kenny spent his boyhood in the small, Central Valley town of Exeter, California where he met Dema, his wife of 47 years. Kenny Guinn believes in families.

Dr. Kenny Guinn is now the Governor of Nevada, U. S. A. at his second term.

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PPAA18 ***** 3:58 p. m. Wednesday, August 11, 2004 #First Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service aspects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
Public Safety Receives $384,000 Grant
FOR Criminal History ImprovEment Program
By Office of the Governor*1

FOR IMMEDIATE RELEASE: August 11, 2004 Contact Greg Bortolin or John Trent
775-684-5670

CARSON CITY ¡V Gov. Kenny Guinn announced today that the Department of Public Safety has received a $384,000 federal grant from the Bureau of Justice Statistics as part of the U.S. Government¡¦s National Criminal History Improvement Program (NCHIP). The goal of the NCHIP is to improve the nation¡¦s safety and security by enhancing the quality and accessibility of criminal history record information and by ensuring the nationwide implementation of criminal justice and noncriminal justice background check systems.*2

The Bureau of Justice Statistics provides direct financial and technical assistance to states to improve criminal history and other related records. It also helps states develop the necessary infrastructure to allow them to connect to national record check systems, both to supply information and to conduct the requisite checks.

The funds will allow Nevada to:

¡P Support integration efforts as part of the Multi-County Integrated Justice Information System. This involves integrating the justice information from the operating systems of participating entities in four counties and transmitting criminal case dispositions and other required criminal justice information to the criminal history repository.

¡P Support activities to reduce disposition backlog at the criminal history repository.

¡P Provide equipment for the Department of Public Safety¡¦s Network Encryption Project, which will allow the state to complete network encryption of the law enforcement network and meet established deadlines for NCIC security policy.

¡P Provide personnel support for program administration of the National Criminal History Improvement Program.*3

Office of the Governor Grant Sawyer State Office Building
101 North Carson Street 555 East Washington, Suite 5100
Carson City, NV 89701 Las Vegas, NV 89101
Fax: 775-684-7198 Fax: 702-486-2505

----------------------------------------------------
References

*1. Dr. Kenny C. Guinn is the Governor of Nevada, U. S. A..
*2. Office of the Governor. 'Press Release: Public Safety receives $384,000 grant for criminal history improvement program - 8/11/04,' "An e-mail to Dr. Tony Lei from the Office of Governor Kenny C. Guinn," (August 11, 2004), Carson City, Nevada: Office of Governor Kenny Guinn.
*3. Ibid.

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081104 ---***** "What would life be if we had no courage to attemp anything." --- Vincent Van Gogh

PPAA18 ***** 4:58 p. m. Tuesday, August 10, 2004 #Second Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
A (concise) Message from President Dr. Andrew Benton of Pepperdine University, U. S. A.
By Dr. Andrew K. Benton*1

Promise are important to our community. The promise we make today provide the foundation for the work we will do tomorrow. Faithfulness to our heritage ennobles and illuminates all that we do. I have not forgotten the pormise I made in my inaugural address as I took office in the year 2000.*2

Since beginning the leadership opportunity, I continue to believe that our greatest challenge are contained in the areas of resources, deversity, heritage, community, and scholarship. We have managed our resources well during this challenging period. We have increased our diversity.

I think our heritage provides light, really good light, for learning. We illumininate lives with immutable truths and notions of oughtness and rightness. We ask no quarter in our competition with the finest, shinning institutions of learning in America, and we offer the brilliance and the unique dimension of values in our classes. We invite the presence of God in the midst of all that we do: that, more than anything else, lights our way.

As much as I feel urgency about other things, I feel urgency about fidelity and constancy and stewarship in our heritage of faith. there is power in imagery, and there is power in words. Here are some of the most powerful works I've seen --- our mission statement:

"Pepperdine is a christian university committed to the highest standards of academic excellence and Christian values, where students are strenghtened for lives of purpose, service, and leadership."*3

------------------------------------------------------------------------
References

*1. Dr. Andrew K. Benton is the President of Pepperdine University. The main campus of Pepperdine University is in Malibu, California, U. S. A..
*2. Benton, Andrew K. 'A message from the President,' "Pepperdine University 2003 Annual Report to Dr. Tony Lei, President of Washington Business and Technology Institute," (2004), Malibu, California: Pepperdine University.
*3. Ibid.

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PPAA18 ***** 5:18 p. m. Monday, August 9, 2004 #First Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
$5 Dinner by the Paradise Democratic Club in Las Vegas
By John Ponticello and PAI of WBTI*1

The Paradise Democratic Club is doing a "MEET YOUR DEMOCRATIC CANDIDATES $5 DINNER" HONORING NEVADA DEMOCRATIC PARTY CHAIR ADRIANA MARTINEZ on August 18, 2004, 6:30 PM at our new meeting place, the Teamsters local #14 building (formerly the Debriefing room) 1250 Burnham St.(off of East Charleston)*2

John Ponticello
President
any questions email or call me 363-2456*3

This is an annual event in Las Vegas, but the participants may include certain people all around Nevada through RSVP. Under the leadership of John, the $5 Dinner is a famous activity for already many years.

---------------------------------------------------------------
References

*1. John Ponticello is the President of Paradise Democratic Club. PAI of WBTI is the initial of Public Administration Institution of Washington Business and Technology Institute (WBTI). PAI did a little editing of this article.
*2. Paradise Democratic Club. 'MEET YOUR DEMOCRATIC CANDIDATES $5 DINNER" HONORING NEVADA DEMOCRATIC PARTY CHAIR ADRIANA MARTINEZ,' "An E-mail from President John Ponticello to WBTI," (July 7, 2004), Las Vegas, Nevada: LVPDC.
*3. Ibid.

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080904 ---***** "Art is the signature of civilizations." -- Beverly Sills

PPAA18 PPAA18 ***** 8:15 a. m. Sunday, August 8, 2004 #First Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
Nevada Governor Kenny Guinn statement on carolyn o¡¦callaghan
By Office of the Governor*1

The following is a statement of Governor Kenny Guinn sent to Dr. Tony Lei, President of Washington Business and Technology Institute (WBTI), by Ms. Linda DeSant of the Office of the Governor at the night on August 7, 2004 in Carson City, Nevada. The subject is: Press Release from the Office of the Governor - Governor Guinn Statement on Carolyn. Public Administration Institution (PAI) of WBTI did some of the editing:

FOR IMMEDIATE RELEASE: August 7, 2004 Contact Greg Bortolin or John Trent
775-684-5670

gov. guinn statement on carolyn o¡¦callaghan*2

CARSON CITY ¡V Gov. Kenny Guinn released the following statement on the passing of Carolyn O¡¦Callaghan, Nevada¡¦s First Lady from 1971 until 1979:

¡§Carolyn was a wonderful First Lady, wife, mother and grandmother,¡¨ Gov. Kenny Guinn said. ¡§This is especially somber news coming so soon after we lost her husband, Mike. Dema and I send our warmest condolences to the O¡¦Callaghan family.*3

----------------------------------------------------
References

*1. Dr. Kenny C. Guinn is the Governor of Nevada, U. S. A..
*2. Office of the Governor. 'Press Release: Gov. Guinn statement on carolyn o¡¦callaghan -8/7/04,' "An e-mail to Dr. Tony Lei from the Office of Governor Kenny C. Guinn," (August 7, 2004), Carson City, Nevada: Office of Governor Kenny Guinn.
*3. Ibid.

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080804 *****From the Qian of "I Ching," people may learn that 'The sky is naturally auspicious and strong; it is good for predicting the future."

080804-2168
PPAA18 ***** Thursday, 11:17 a. m., July 29, 2004 #Fifth Edition *****
http://communitylink.reviewjournal.com/lvrj/wbti
*****It's our honor to win District Judge Jackie Glass' favor and involvement of the endeavor and activities of our Asian American Community for many years .......(Here is a recent concise report.)

Jackie Glass appoints Adjunct Associate Professor of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute
By Valorie Vega, Bill Young, and Tiffany Chang

*** "Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
"To gain trust, you have to give trust. As sappy as that sounds --- and it sounds like a gurgling vat of maple syrup --- it's the basis of all successful professional relationships," wrote Rosanne Badowski.*1
.................
In meeting with the large and growing population of public employees in the states of Asia and Nevada, Washington Business and Technology Institute (WBTI) will open its training programs for the increasing graduate study and research needs of professional public administrators. To emphasize the balance of the practicality and theoraticality of the programs, the Graduate School of Business and Public Administration (GSBPA) of WBTI has supported by many high-ranking officials of Nevada in offering their times, experiences, and knowledge to teach at an honorary or adjunct capacity.*3
............................
"Through the recommendation by our several faculty members including District Judge Valorie Vega, Ms. Jackie Glass has been appointed Adjunct Associate Professor of the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) on March 9, 2004," announced Dr. John Wang, Spokesman of WBTI, on March 10, 2004 in Las Vegas, Nevada.
...........................
....... graduating from the University of San Diego School of Law. In 1984, Jackie passed the Nevada Bar exam before graduation, received her Juris Doctor Degree,*4 .......
............................
"I agree with Judge Valorie Vega's idea to be honored as a Fellow of the Public Administration Institution (PAI) of Washington Business and Technology Institute (WBTI). She wrote: 'It will undoubtedly provide me with avenuess for exploring improvements in public services to which I am most dedicated.' I'm glad also to share the similar position as its faculty member--- Obligatory Legal Counselor of Pan Pacific and Asian American Forum (PPAAF).

"It's significant. Dr. Tony Lei told me that for community service --- that based on 'love in action is service above self' --- the abundanct reward from one's humune love, spiritual excellence, and professionalism of expertise are far more greater than solely his or her title," said Jackie Glass, Esq. on April 18, 2002. Jackie is now a famous District Judge of Nevada.*6

On March 9, 2004 at the Event and Dinner Party held by the Asian American Community for Ms. Ellen Knowlton, Special Agent in Charge, FBI, as the Speaker; Jackie was very pleased to learn from Dr. Tony Lei, President of WBTI, that she was challenged with a teaching professionalism in the Graduate School of Business and Public Administration of WBTI for our community at an adjucnt capacity.*7

"As a bridge between the business and university, the integrity of community service and academic research of Washington Business and Technology Institute (WBTI) will help Nevada go advance for the cooperation and development in education, business, and culture among international countries. As an Adjunct Associate Professor of the Graduate School of Business and Public Administration (GSBPA) of WBTI, it's my pleasure to extend my knowledge, experience, and professionalism in public service for community and education at the adjunct capacity,"*8 said Jackie Glass, District Judge of Nevada, at the event and dinner party by Unity Council of Nevada in Lindo Michoacan Mexican Restaurant on April 28, 2004 in Las Vegas.*9

The Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) was established early in 2003. Drs. E. Lee Bernick and Keong Leong were appointed as Deans of the School by WBTI on March 11, 2003. "The mission of this School will emphasize the humanitarian orientation of public administration adn social responsibility of business management . Throuugh academic entrepreneurship, we may expect the endeavor of this school for the community service based on humane spirit, led by Chairperson Elaine Chao of WBTI," said Dr. Dina Titus, Professor of Administrative Strategies in GSBPA. Dina is a Senator of Nevada Senate and Adjunct Professor of Political Science of UNLV.*10
-------------------------
References
*1. Badowski, Rosanne; and Gittines, Roger. (2003) "Managing up: how .......
.....................................
*****The lovely east wind may bring us with good luck and wisdom in our cartoons garden at:
http://communitylink.reviewjournal.com/lvrj/wbti

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PPAA18 ***** 6:37 a. m., Saturday, August 7, 2004 #Second Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
Elegant! Some good personal traits for an individual to be successful in business and some golden words of wisdom for positive thinking
By Tiffany Chang

"Most business professionals will now have to rely on computer-generated information to perform effectively in their jobs. However, in order to make informed and responsible decisions they must also understand the processes used by computer in generating the information," wrote James O. Hicks Jr.*11 "Business people are interested in how to put the computers to work, and how to build and use information systems."

"After an investigative research on a person's character, scholars found that personal traits play a very important role in helping business executives and leaders to be successful. They found out that persons who are leaders should have wisdon and talent. These people have a broader interest and aptitude. They are good in self expression and public communication. Possibly, the most vivid fact to be felt by everyone is that, these persons all have a strong inner desire to pursue business accomplishment and have their good performance recognized," said Dr. Tony Lei, President of Washington Business and Technology Institute (WBTI).

"Among various business organizations, a research was conducted on the work performance of the American college graduates. It revealed that the following personal traits are important for the success of their business: (1) Ability to get along with people. (2) Ability to get things done. (3) Intelligence. (4) Desire for advancement. (5) Human relations skills. (6) Leading and administrative abilities. (7) Communication skills. (8) Ability to take important task. (9) Judgment. (10) Responsibility. (11) Decisions. (12) Adaptability. (13) Dependability. (14) Loyalty. (15) Vision. (16) Imagination."*1

As a supervisor or manager inbusiness, there are certain techniques that you can use to improve your effectiveness to have telephone conversational skills: "(1) Answer your phone promptly. (2) Identify yourself and your company immediately. (3) Be friendly. (4) Have all your necessary resources available. (5) Indicate your regret or appreciation when applicable. (6) Use caller's name if it's offered. (7) Express your willingness to help. (8) Don't interrupt your customer. (9) Get as much information as you can. (10) Be understandable in your communication. (11) Be accurate and complete when giving information. (12) Be easy to deal with."*2

We would also like to list 12 effective and 13 ineffective telephone techniques in business. A. 12 effective talent : (1) Smile. (2) Speak clearly and concisely. (3) Be enthusiatic. (4) Lower your voice pitch (5) Talk positive. (6) Be prepared for objections. (7) Talk directly into the mouthpiece. (8) Consider your customer's personality. (9) Speak in terms of benefits. (10) Discuss rather than tell. (11) Always thank the listener for his time. (12) Follow up if necessary."*3

B. 13 ineffective telephone skills are: (1) Frowning. (2) Muttering. (3) Sounding tired.(4) Speaking in monotone. (5) Being negative. (6) Being over confident. (7) Holding the telephone under your chin. (8) Rambling. (9) Making accusatory remarks. (10) Arguing. (11) Hanging up abruptly. (12) Forgetting to thank the listener. (13) Try to talk and do something else at the same time."*4

To be successful in business, we need to have positive thinking traits. There are 12 personal traits that characterize a positive thinker: Optimism, Enthusiam, Belief, Intelligence, Courage, Integrity, confidence, Judgement, Persistence, Liveliness, Vision, and Desire to excel.*5

Develop a clear vision of our prefered future, then get focused on key activities and efforts that take us in that direction. We shall see performance gains, achieve our goals, and have a happier and more successful practice. By persuing our own personal strategic plans with love and service, we will increase our energies, motivations, satisfactions, happiness, and the worthy value of our lives in business.

The Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI) has put effort in spreading the golden words of wisdom for positive thinking in the business and public administration world.*6

"People worry about the huge amount of creativity that is wasted---lost forever---because talented people are prevented from giving their best by their lack of ability to influence others effectively," wrote Dr. Ken Blanchard in the 'Foreword' of the book entitled "Winning Ways," written by Dick Lyles.*7 "The business world has changed; organizations are getting flatter and more networked. Today, the key to success is one's ability to exercise peer leadership. The most successful individuals shine because of their ability to influence, empower, and energize others. In essence, they embody the principles and practices of Winning Ways."

"Rapid changes in technology and global competition have combined to reshape the corporate landscape. Corporate management has responnded to these changes by iniatating sweeping changes. The introduction of new technology may be touted as a productivity booster and turn out instead to be a total bust. Whatever the problem may be, you're the one who has to deal with it on a daily basis. Even when new ideas are well thought out, there are still problems in putting them into practice within your group," George Fuller wrote in the 'Introduction' of his book, "Win/win management: leading people in the new workplace."*8

There are lots of common headaches most of supervisors and leaders have to confront. "It's easy to understand how the broad scope these problems can easily lead to a less than steller attitude toward your job. However, adoping a sense of futility only serve to make matters worse. On the other hand, maintain a positive attitude helps you place things in perspective and can make coping eith problems a lot easier to do."*9

To initiate our programs more effectively for the people and communities who are interested to participate the programs, we need to emphasize the spirit of positive attitude and positive thinking. The following are words of wisdom which are worth reading collected by the Graduate School of Business and Public Administration (GSBPA) of Washington Business and Technology Institute (WBTI):

***"Few things help an individual more than to place responsibility upon him and to let him know that you trust him." --- Booker T. Washington
***"The reward for work well done is the opportunity to do more." --- Jonas Salk, MD
***"Those who trust us, educate us." --- George Eliot
***"Watch your thought, for they become words. Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny."*10
***"Art is the signature of civilizations," --- Beverly Sills
***Jesus said, "Everyone who bears these words of mine and puts them into practice is like a wise man who built his house on the rock. The rain came down, the streams rose, and the winds blew and beat against that house; yet it did not fall, because it had its foundation on the rock." --- Matthew 7:24-25 "Bible"
***"A book is a sucess when people who haven't read it pretend they have."
--- Los Angeles Times Syndicate
***"Anything you're good at contribute to happiness." --- Bertrand Russell
***"He who never made a mistake never made a discovery." --- Samuel Smiles
@*****
***If you call out for insight
and cry aloud for understanding,
and if you look for it as for silver
and search for it as for bidden treasure,
then you will understand the fear of the LORD
and find the knowledge of God.
For the LORD gives wisdom,
and from his mouth come
knowledge and understanding.
--- Job 28:28 "Bible"
***"Reserach is formalized curiosity. It is poking and prying with a purpose." --- Zora Neale Hurston
***"The naked truth is always better than the best-dressed lie." --- Ann Landers
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Autumn is a second spring when every leaf is a flower." --- Albert Camus
***"The secrette of joy in work is contain in one word -- excellence. to know how to do something well is oto enjoy it." --- Pearl Buck
***"Management is nothing more tnan moivating other people." --- Lee Iacocca
***"Imagination is more important knowledge. --- Ablbert Einstein
***"No great artist ever sees things as they really are. If he did, he would cease to be an artist." --- Oscar Wilde
***"A man is not finished when he is defeated. He is finished when he quits." --- President R. M. Nixon
***"The only way of discovering the limits of the possible is to venture a little way past them into the impossible." --- Arthur C. Clarke
***"What would life be if we had no courage to attemp anything." --- Vincent Van Gogh
***"If a window of opportunity appears, don't pull down the shade." --- Tom Peters
***"If your ship doesn't come in, swim out to it!" --- Jonathan Winters
***"If you can find a path with no obstacles, it probably doesn't lead anywhere." ---Frank A. Clark
***"Pay peanuts and you get monkeys." --- Anonymous
***"Small opportunities are often the beginging of great enterprises." --- Demosthenes
***"The trees that are slow to grow bear the best fruit." --- Moliere
***"Luck is a matter of preparation meeting opportunity." --- Oprah Winfrey
***"Freedom is the oxygen of the soul." --- Moshe Dayan
***"Plans fail for lack of counsel, but with many advisers they succeed." --- Proverbs 15 : 22 "Bible"

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References

*1. Chang, Tiffany. 'Good personal traits are important for a successful business,' "Nevada Examiner," (February 25 - March 2, 2000), Las Vegas, Nevada: Nevada Examiner.
*2. Career Press, "Powerful Telephone Skills," ( Hawthorne, NJ: National Press Publication, 1993). pp. 14-17.
*3. Ibid. p. 59.
*4. Ibid. p. 60.
*5. Ambrosio, Kathie,; Chan, Agnas,; and Chang, Tiffany. 'Personal traits, Community service, and happier lives,' "WBTI Newsbrief," (May 27, 2003), Las Vegas, Nevada: WBTI.
*6. WBTI of GSBPA. (2003) 'Words of wisdom which are worth reading,' " Newsbrief of WBTI". Las Vegas, Nevada: WBTI.
*7. Blanchard, Ken. (2000). "Winning Ways". New York, N. Y.: G. P. Putnam's Sons.
*8. Fuller, George. (1998). "Win/win management: leading people in the new workplace". London: Prentice Hall, Inc.
*9. Ibid.
*10. Lei, Becky. (2003). "Super E. Q. Onece for All". Taipei, Taiwan: Spring Publishing Co.
*11. Hicks Jr., James O. (1986) "Information Systems in Business --- An Introduction," New York: West Publishing Company.

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PPAA18 ***** 4:18 p. m., Friday, August 6, 2004 #First Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
U. S. President candidate John Kerry's campaign plans Las Vegas stop
By ERIN NEFF and PAI of WBTI*1

***Editor's note: Opinions expressed by this reporter, ERIN NEFF, are freely and absolutely her (or his) own. They do not necessarily reflect the views of ownership and management of this Institute.

The following report has been selected by the Public Administration Institution (PAI) of Washington Business and Technology Institue (WBTI) to post on the basis partially of the issue of Yucca Mountain as the repository site. It is our appreciation to post the following report through the courtesy of the largest newspaper in Nevada -- Las Vegas Review-Journal:

Friday, August 06, 2004
Copyright @ Las Vegas Review-Journal

Kerry campaign plans Las Vegas stop
Democrats to hold Tuesday rally at Thomas & Mack

By ERIN NEFF
REVIEW-JOURNAL

Former Nevada Gov. Bob Miller on Thursday announces a Tuesday visit by Sen. John Kerry to Nevada. A public rally at the Thomas & Mack Center is slated for Tuesday evening.
Photo by Craig L. Moran.*2

Democratic presidential candidate John Kerry and his wife, Teresa Heinz Kerry, will bring a leg of the campaign's "Believe in America" tour to Las Vegas next week with a public rally.

The only event announced Thursday by the campaign is an evening rally Tuesday at the Thomas & Mack Center on the campus of the University of Nevada, Las Vegas. The exact time of the event has not been determined.

The trip will be Kerry's third this year to Nevada, a key battleground state and one of the most closely contested in several recent national polls. President Bush has not been to Las Vegas this year, but he visited Reno in June.

The White House releases the president's travel schedule a week in advance, and some local Republicans said they've been told Bush will be in Las Vegas on Thursday, but Bush-Cheney and White House media officials have not confirmed that.

"Senator Kerry has a distinct advantage here in Nevada because Senator Kerry has voted numerous times against sending deadly nuclear waste to this state," former Gov. Bob Miller said Thursday at the Cox Pavilion while announcing Kerry's visit. "The president has had but one vote, and it was to screw Nevada."

Yucca Mountain has been a centerpiece of the race in Nevada because of Bush's statements as a candidate in 2000 that he would base any decision about a nuclear waste repository on "sound science, not politics." Democrats say Bush went back on that promise when he approved Yucca Mountain as the repository site despite remaining scientific concerns.

Republicans say that Bush was relying on years of study by the Department of Energy and that they believe scientific concerns will be answered either by the courts or by the Nuclear Regulatory Commission in its licensing of the project.

Last week, Republican Sen. John Ensign criticized Kerry for voting in 1987 to narrow the future study of a national repository to only one site: Yucca Mountain. Kerry voted against bills seeking interim storage of waste at Yucca, and in 2002 he voted with Nevada's senators to block Bush's designation of the site.

Kerry Nevada campaign spokesman Sean Smith said he expects Kerry to talk about Yucca Mountain during his trip next week.

"That's never been John Kerry's problem," Smith said.

Kerry has vowed that Yucca Mountain "will not be a repository" if he's elected, but he has not offered specifics on how he would kill the project.

The Kerry-Edwards campaign also is hoping to hold an event in Las Vegas that highlights a specific issue, probably before the public rally Tuesday.

Exact details of the campaign's arrival and route have not been finalized, nor has a decision on whether to visit Northern Nevada.

When the tour began immediately after the Democratic National Convention in Boston, vice presidential candidate Sen. John Edwards was on the bus with Kerry. He then went on a separate tour, mostly in Southern states, and met up again with Kerry on Thursday in St. Louis.

From St. Louis, the two men began an 1,800-mile trip West. The train is expected to stop Sunday night in Arizona. Edwards is not expected to visit Nevada next week.

The rally will be free and open to the public, but tickets are required. Tickets can be obtained by calling the state Democratic Party at 737-VOTE or by sending an e-mail request to rsvp@nvdems.com.*3

benefits of safer techniques in mines.*10

---------------------------
References

*1. PAI of WBTI is the initial of Public Administration Institution of Washington Business and Technology Institute (WBTI).
*2. LVRJ. 'reviewjournal.com on August 6, 2004,' "A search for news on google.com.," (August 6, 2004), Las Vegas, Nevada: Communitylink of Las Vegas Review-Journal.
*3. Ibid.

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PPAA18 ***** 6:37 a. m., Friday, August 6, 2004 #First Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
STATE HIGHLIGHTS SUCCESS STORIES AT TAHOE BASIN RESTORATION FORUM
By Dr. Kenny C. Guinn*1

Thursday¡¦s Lake Tahoe Basin Restoration Forum at the Ponderosa Ranch highlighted the ongoing effort by the states of Nevada and California as well as the local and federal government, in protecting and restoring Lake Tahoe. Since the 1997 Lake Tahoe Presidential Forum, which was conducted to call attention to the health of the Lake Tahoe Basin, Nevada and its partners have committed numerous resources in preserving what is considered one of the nation¡¦s great treasures.*2

Nevada has made $82 million available for the Environmental Improvement Program (EIP) for Lake Tahoe Basin recovery efforts. Our state has created an inter-agency team called the Nevada Tahoe Resource Team, coordinated by the Nevada Division of State Lands and including members from the Divisions of Forestry and State Parks and Department of Wildlife. This group works closely with the Department of Transportation, the Division of Environmental Protection and other state agencies in ensuring that the state¡¦s share of the EIP is implemented. To date, about $55 million in Tahoe bonds have been sold, and approximately 75 percent of Nevada¡¦s EIP projects are either completed or are in progress.

The largest part of Nevada¡¦s EIP is the water quality and erosion control program. These projects are critical to protecting the lake. Water quality projects focus first on ¡§source control,¡¨ which prevents soil erosion. Since 1998, the Division of State Lands has awarded more than $34 million in grants to local governments and the Department of Transportation for the design and construction of water quality and stream restoration projects. Forest health projects are also important. The Nevada Division of Forestry is leading an aggressive program to improve forest health on state land through projects that are reducing the risk of fire danger through the removal of excess fuels while restoring productive riparian, wildlife and old growth habitat.

Recreation highlights under the EIP include construction of a visitor center by the Division of State Parks at Sand Harbor (scheduled completion: spring 2005) and new trail being built from the Spooner Lake parking area up North Canyon to Marlette Lake. The Department of Wildlife is also coordinating projects to enhance fish and wildlife habitat. Among these is an ambitious set of projects to allow fish to migrate past roads and highways, which now act as barriers to fish passage. It is estimated that by removing these barriers along State Route 28 in Incline Village will help double available fish habitat.

These are only a few of Nevada¡¦s commitment to the Tahoe EIP, all in a cooperative effort with the state¡¦s partners to maintain and enhance the unique values of this national treasure for all Nevadans to enjoy.*3

-------------------------------------------------------
References

*1. Dr. Kenny C. Guinn is the Governor of Nevada, U. S. A..
*2. Ofiice of the Governor. 'A Message from Governor Kenny C. Guinn - August 5, 2004,' " An e-mail from the Office of Governor Kenny Guinn to Dr. Tony Lei," (August 5, 2004), Carson City, Nevada: Office of Governor Kenny C. Guinn.
*3. Ibid.

***About Governor Kenny Guinn (by the Editor of this flier):

Kenny Guinn, 67, earned undergraduate and graduate degrees in Physical Education from Fresno State University and later obtained a doctorate in Education from Utah State University in Logan. He was named Superintendent of Schools in Clark County and served with distinction in that position until 1978.

In his work for the Clark County School District, Guinn was recognized as an effective administrator committed to educational excellence at a time when the county was experiencing exponential student growth. His service to Clark County students was honored when Kenny C. Guinn Junior High School was named for him.

In 1978, Guinn began applying his management skills in business as Administrative Vice President for Nevada Savings and Loan in Las Vegas, which later became PriMerit Bank. At PriMerit, he was appointed as Chairman of the Board of Directors of the Las Vegas-based bank. Soon thereafter, Guinn was recruited to the energy business as the President of Southwest Gas Corporation and eventually became Chairman of the Board of Directors of that utility in 1993.

In 1994, Guinn was recruited by the University of Nevada Board of Regents to serve as interim president of the University of Nevada-Las Vegas.

In addition to his one-year term at UNLV, Guinn served the state in leadership roles on a variety of committees and commissions, including the Clark County Community College Advisory Committee, the UNLV Foundation Board of Trustees, the White House Conference on Children and Youth, among others.

Guinn has also worked in his community in a variety of volunteer roles, ranging from involvement in the Boy Scouts and Pop Warner Football to the United Way of Southern Nevada and the Southern Nevada Independent Youth Athletic Association.

Kenny spent his boyhood in the small, Central Valley town of Exeter, California where he met Dema, his wife of 47 years. Kenny Guinn believes in families.

Dr. Kenny Guinn is now the Governor of Nevada, U. S. A. at his second term.

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080604 ***** The sky is beautiful in our 3 main sections. "Wisdom is sweet to your soul; if you find it, there is a future hope for you..."

PPAA18 ***** 10:46 a. m., Thursday, August 5, 2004 #First Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
NEVADA GOVERRNOR KENNY GUINN SEEKS PRESIDENTIAL DISASTER DECLARATION FOR WATERFALL FIRE
By Office of the Governor*1

FOR IMMEDIATE RELEASE: Aug. 5, 2004 Contact Greg Bortolin or John Trent
775-684-5670

CARSON CITY ¡V Gov. Kenny Guinn announced today that he has requested a Presidential Disaster Declaration for the Waterfall Fire, which charred thousands of acres in the mountains surrounding Carson City on July 14-21.*2

After assessment of damages performed by a joint federal, state and local Preliminary Damage Assessment Team, it was determined that the State of Nevada is justified in this request as a result of the extensive damages experienced from the fire and the long-term recovery that will be required to prevent further damages.

¡§While the costs of responding to the Waterfall Fire were of significant magnitude to state and local governments, the priority must now be to ensure that the environmental effects of the fire do not result in subsequent disaster,¡¨ Gov. Guinn said. ¡§If the application is approved, we will seek the appropriate federal funding that will enable preventive measures to take place to stabilize the burn areas.

¡§We have talked directly to White House staff and they have promised that the Disaster Declaration for the Waterfall Fire will be given every consideration and will be expedited as quickly as possible. They understand the seriousness of our situation.¡¨

If the State¡¦s request for a Presidential Disaster Declaration is approved, the federal government would provide a 75 percent reimbursement for costs incurred as a result of responding to and recovering from the fire as well as additional post-disaster hazard mitigation funding to assist in the rehabilitation of the burn area. The Governor has designated Frank Siracusa, Chief of the Nevada Division of Emergency Management, as the State Coordinating Officer for this request.

¡§This would provide much-needed funding for further restoration efforts, which would not jeopardize FEMA funding that was put in place at the onset of the fire,¡¨ Gov. Guinn said.

The State of Nevada is currently exploring financial programs that may assist homeowners and private business owners affected by the Waterfall Fire. Currently, Nevada does not meet the minimum requirements to obtain this type of assistance; however, as more information becomes available, state officials may re-visit application for these programs.

(Note: Gov. Guinn will be available for media comment at the Lake Tahoe Restoration Forum on Thursday, Aug. 5, from 9:30-11:30 a.m. at the Ponderosa Ranch on State Route 28 near Incline Village.)*3

Text from Gov. Guinn¡¦s Disaster Declaration letter:.......

Office of the Governor Grant Sawyer State Office Building
101 North Carson Street 555 East Washington, Suite 5100
Carson City, NV 89701 Las Vegas, NV 89101
Fax: 775-684-7198 Fax: 702-486-2505

----------------------------------------------------
References

*1. Dr. Kenny C. Guinn is the Governor of Nevada, U. S. A..
*2. Office of the Governor. 'Press Release: Gov. Guinn seeks Presidential Disaster Declaration for Waterfall Fire -8/5/04,' "An e-mail to Dr. Tony Lei from the Office of Governor Kenny C. Guinn," (August 5, 2004), Carson City, Nevada: Office of Governor Kenny Guinn.
*3. Ibid.

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080504 ***** "The trees that are slow to grow bear the best fruit." --- Moliere

080504 ***** "The trees that are slow to grow bear the best fruit." --- Moliere
PPAA18 ***** 7:17 a. m., Thursday, August 5, 2004 #Second Edition *****
Washington Business and Technology Institute (WBTI)
http://communitylink.reviewjournal.com/lvrj/wbti Advisory Board: Governor Kenny Guinn, Chairman; U. S. Senators Harry Reid and John Ensign, Vice Chairmen; U.S. Representatives James Gibbons and Shelley Berkley, and Las Vegas Mayor Oscar Goodman, Executive Directors. U. S. Secretary of Labor Elaine Chao, Chairperson; Dr. Tony T. Lei, President. District Judges Mark Denton and Valorie Vega, Vice Presidents. Dr. William N. Thompson, Director of Public Administration Institution; Dr. E. Lee Bernick and Dr. G. Keong Leong, Deans of Graduate School of Business and Public Administra- tion; Dr.Sue Fawn Chung, Director of Culture Institution. Justice of the Supreme Court William Maupin, Attorney General Brain Sandoval, District Judge Stewart Bell, Honorary Chairmen, Clark County District Attorney and Police Civil Commission (CCDAPCC). District Attorney David Roger and Clark County Sheriff Bill Young, Chairmen of CCDAPCC. *It's our pleasure to pay a tribute to the above officials who dedicate to the civic and community service spects of our organiza-tion in an honorary or adjunct capacity. WBTI: Tel. at (702) 255-9058 E-mail to: tojulei@yahoo.com
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